Dr.'s orders not to fly- any chance of a fee waiver?
Jan 9, 2012, 10:56 pm
#1
Original Poster
Join Date: Apr 2006
Posts: 1,572
Dr.'s orders not to fly- any chance of a fee waiver?
Hey all-
Have a passenger flying with me BUF-BOS-BUF this week who's under Dr's orders to not fly due to communicable illness- any chance that I can get a fee waiver to cancel with ticket if I provide a doctor's note? Or even a name change?
I realize that it's probably a long shot in this day and age but I figured it'd be worth a try.
Thanks!
-iTanNicNIc
Have a passenger flying with me BUF-BOS-BUF this week who's under Dr's orders to not fly due to communicable illness- any chance that I can get a fee waiver to cancel with ticket if I provide a doctor's note? Or even a name change?
I realize that it's probably a long shot in this day and age but I figured it'd be worth a try.
Thanks!
-iTanNicNIc
Jan 9, 2012, 10:59 pm
#2
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
There is always a chance so give a call. If they won't go for a refund with fee waived ask about a voucher with fee waived as this is what companies like with the whole "still giving us business" model.
Jan 10, 2012, 2:02 am
#4
Join Date: Oct 2006
Location: New York City, NY
Programs: jetBlue TrueBlue, AAdvantage
Posts: 152
This happened to my dad and all jetBlue wanted was the name of the doctor and/or hospital he was in and they waived the cancellation fee, also allowed a full refund. My dad was admitted to the ER though, so not sure what your situation was, but they seemed to be very accommodating in my dads case.
Jan 10, 2012, 11:10 am
#5
Original Poster
Join Date: Apr 2006
Posts: 1,572
This happened to my dad and all jetBlue wanted was the name of the doctor and/or hospital he was in and they waived the cancellation fee, also allowed a full refund. My dad was admitted to the ER though, so not sure what your situation was, but they seemed to be very accommodating in my dads case.
However, I thought that even if it's a nonrefundable fare, aren't they required to refund fees (such as the 9/11 fee) regardless?
Jan 10, 2012, 2:40 pm
#7
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No dice with jB, but the girl on the phone was nice about it. The tickets were so low value (bought during the $39 fare sale) that it's not really a big deal. I was just glad to have a pleasant phone experience.
However, I thought that even if it's a nonrefundable fare, aren't they required to refund fees (such as the 9/11 fee) regardless?
However, I thought that even if it's a nonrefundable fare, aren't they required to refund fees (such as the 9/11 fee) regardless?
Call again, you'll get another agent, they may show some more sympathy.
Can't hurt to try.
Jan 10, 2012, 8:40 pm
#9
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