Jetblue Price Drop Credit Question
Apr 27, 2012, 10:23 am
#31
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
May 28, 2012, 12:48 pm
#32
Join Date: Sep 2011
Posts: 124
In response to my own post, I just called up JetBlue and the representative was able to do this, i.e., cancel a round trip booked as two one-ways and only charge a single change fee of $100.
Jun 25, 2012, 7:13 pm
#33
Join Date: Jun 2012
Posts: 1
I know this is an old thread but just wanted to thank all of you for posting about this. Today I saw that JetBlue was selling a ticket I had bought (with points) for less and called customer service. After a 10 minute wait, I was able to speak to someone who quickly credited the lesser points back to me. They sent me a new confirmation # but nothing (like seat) changed. It was pretty painless, other than the short wait to speak to a rep.
Aug 7, 2012, 7:29 am
#35
Join Date: Jan 2010
Programs: IC, WN, Hyatt, Avis
Posts: 134
Question about the price drop - I booked four tickets for my family and the price of our tickets have gone down by $20 each - if I rebook at the lower price is the $80 credit available for use by me or is it $20 per passenger?
Thanks
B.
Thanks
B.
Aug 7, 2012, 8:14 am
#36
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
It should all go to the passenger who booked the tickets. That's how it's always worked for me.
If there are service credits (TV not working, delays, etc) they go separately to each passenger I believe.
If there are service credits (TV not working, delays, etc) they go separately to each passenger I believe.
Aug 7, 2012, 8:30 am
#37
Join Date: Mar 2005
Posts: 44
Last week when I rebooked for my DH and myself the credits went to my acct. I booked the original tickets using a credit from my last flight price drop.
Aug 24, 2012, 9:22 pm
#38
Join Date: Feb 2011
Location: Jersey City, NJ
Programs: BA Silver, EK Silver, VS Gold Hilton Gold, Hyatt Diamond, SPG Gold,
Posts: 326
Very Positive and Great Customer Service
Well I made a points booking, did a transfer from Amex when they had the bonus a while back.
54k points for flights JFK AUA 2 people.
Just saw tonight it had dropped to 40k
Called and 10 minutes later rebooked and points are on my account.
Both CSR's were great helpful and didn't even question the process.
Also if its booked with points the true blue line must do the work but the first CSR has to set up a credit account for the refund of taxes that will be used when repurchasing at the lower point value.
I knew there was a reason to like jet blue.
54k points for flights JFK AUA 2 people.
Just saw tonight it had dropped to 40k
Called and 10 minutes later rebooked and points are on my account.
Both CSR's were great helpful and didn't even question the process.
Also if its booked with points the true blue line must do the work but the first CSR has to set up a credit account for the refund of taxes that will be used when repurchasing at the lower point value.
I knew there was a reason to like jet blue.
Sep 30, 2012, 5:17 pm
#39
Join Date: Jul 2011
Location: NYC
Programs: Mileage Plus, Aadvantage, Skymiles, Marriott, Priority Club, SPG, Amtrak, Hertz
Posts: 834
Apologies in advance for this noob question, I haven't flown JB in over 5 years.
You don't have to pay the $100 rebooking/cancellation fee when you change your flight? I assume that would eat up most of the credit.
You don't have to pay the $100 rebooking/cancellation fee when you change your flight? I assume that would eat up most of the credit.
Oct 1, 2012, 6:26 am
#40
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
You only get the change fee waived if you re-book for the exact same flight(s). In that case, you're getting the price-drop credit, but in order to accomplish it online, simply proceed as if you are changing your booking, but just selects the exact same flight(s) that you are booked on. You'll have to change seats (as "you" are occupying your current seats) but you can change back as soon as you're done getting your credit.
Oct 2, 2012, 11:30 am
#41
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
Strangely, with today's sale fare offerings (10/02 only), their website seems to be having problems with the price drop credit. I've tried a few times to rebook an existing reservation, but getting error messages each time. Anyone ever known certain fare sales to be excluded from the price drop credit?
Oct 2, 2012, 2:24 pm
#42
Join Date: Sep 2011
Posts: 124
Strangely, with today's sale fare offerings (10/02 only), their website seems to be having problems with the price drop credit. I've tried a few times to rebook an existing reservation, but getting error messages each time. Anyone ever known certain fare sales to be excluded from the price drop credit?
I suspect this is done on purpose.
Oct 16, 2012, 3:16 pm
#43
Join Date: Sep 2006
Location: Seattle
Programs: IHG Spire, Cunard Diamond
Posts: 314
Strangely, with today's sale fare offerings (10/02 only), their website seems to be having problems with the price drop credit. I've tried a few times to rebook an existing reservation, but getting error messages each time. Anyone ever known certain fare sales to be excluded from the price drop credit?
Oct 16, 2012, 4:25 pm
#44
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
Oct 16, 2012, 8:17 pm
#45
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Strangely, with today's sale fare offerings (10/02 only), their website seems to be having problems with the price drop credit. I've tried a few times to rebook an existing reservation, but getting error messages each time. Anyone ever known certain fare sales to be excluded from the price drop credit?
