Jetblue Price Drop Credit Question
Jan 3, 2012, 4:26 pm
#16
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,847
There is a hassle factor involved in that, when the reticketing occurs, the computer reads it as being booked over the phone instead of over the internet and thus only 3 points per dollar posts instead of 6 points. You have to call and have them manually posted. Then for the go big bonuses, the computer does not read any of the manually posted points so again at the end of the year you have to call and get any go big bonuses posted that the computer missed because it short counts the points throughout the year.
I am going through this now and the true blue agents are completely clueless--not even able to figure out when my year starts and ends and each agent comes up with a different total for the year. My issue is still not resolved after calls with two different agents and three e-mails. Had I known that such a simple issue would take so long for the trueblue people to figure out, the few extra dollars I saved would have been better donated to jetBlue.
The agents I have dealt with have been nice but completely clueless.
---
My issue has now been resolved. Hopefully with everybody on the same calendar year, this confusion in counting go big points can be avoided in the future.
I am going through this now and the true blue agents are completely clueless--not even able to figure out when my year starts and ends and each agent comes up with a different total for the year. My issue is still not resolved after calls with two different agents and three e-mails. Had I known that such a simple issue would take so long for the trueblue people to figure out, the few extra dollars I saved would have been better donated to jetBlue.
The agents I have dealt with have been nice but completely clueless.
---
My issue has now been resolved. Hopefully with everybody on the same calendar year, this confusion in counting go big points can be avoided in the future.
Last edited by sfozrhfco; Jan 3, 2012 at 6:10 pm
Jan 4, 2012, 7:58 am
#17
Join Date: Sep 2011
Posts: 124
There is a hassle factor involved in that, when the reticketing occurs, the computer reads it as being booked over the phone instead of over the internet and thus only 3 points per dollar posts instead of 6 points. You have to call and have them manually posted. Then for the go big bonuses, the computer does not read any of the manually posted points so again at the end of the year you have to call and get any go big bonuses posted that the computer missed because it short counts the points throughout the year.
I am going through this now and the true blue agents are completely clueless--not even able to figure out when my year starts and ends and each agent comes up with a different total for the year. My issue is still not resolved after calls with two different agents and three e-mails. Had I known that such a simple issue would take so long for the trueblue people to figure out, the few extra dollars I saved would have been better donated to jetBlue.
The agents I have dealt with have been nice but completely clueless.
---
My issue has now been resolved. Hopefully with everybody on the same calendar year, this confusion in counting go big points can be avoided in the future.
I am going through this now and the true blue agents are completely clueless--not even able to figure out when my year starts and ends and each agent comes up with a different total for the year. My issue is still not resolved after calls with two different agents and three e-mails. Had I known that such a simple issue would take so long for the trueblue people to figure out, the few extra dollars I saved would have been better donated to jetBlue.
The agents I have dealt with have been nice but completely clueless.
---
My issue has now been resolved. Hopefully with everybody on the same calendar year, this confusion in counting go big points can be avoided in the future.
Jan 4, 2012, 12:44 pm
#18
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,847
Thanks for the tip! Just rebooked one of my flights and the online change went through perfectly
Before, it was not possible to rebook the lower fare online. Nice to see that it is working.
Before, it was not possible to rebook the lower fare online. Nice to see that it is working.
Mar 1, 2012, 2:05 pm
#19
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
Thanks to the info here on Flyertalk, I just did this for the first time for upcoming BOS-BWI flights next month. Just to clear up a couple things relative to prior posts, in my case the outbound flights had dropped $26, but the inbound had gone up $15, so the amount was not that great. However, when I made the change online, I was able to change only the outbound flight, and it credited me for the full difference on the outbound leg without re-pricing the return trip. A pleasant surprise indeed, as with taxes, etc. a $22 voucher turned into a $62 ($31 per passenger). So at least in this case, no call needed, and no need to worry about what the other half of a round trip has increased to since original booking. Hope this can help someone going forward.
Mar 1, 2012, 6:43 pm
#20
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
rebooking on line
Thanks to the info here on Flyertalk, I just did this for the first time for upcoming BOS-BWI flights next month. Just to clear up a couple things relative to prior posts, in my case the outbound flights had dropped $26, but the inbound had gone up $15, so the amount was not that great. However, when I made the change online, I was able to change only the outbound flight, and it credited me for the full difference on the outbound leg without re-pricing the return trip. A pleasant surprise indeed, as with taxes, etc. a $22 voucher turned into a $62 ($31 per passenger). So at least in this case, no call needed, and no need to worry about what the other half of a round trip has increased to since original booking. Hope this can help someone going forward.
Mar 5, 2012, 10:00 pm
#21
Suspended
Join Date: Jul 2010
Location: Usa
Programs: magsetleVE
Posts: 69
You have to do the whole reservation. This is why I always book each one-way separately. It's not uncommon for one leg to drop in price while the other increases, thus preventing you from getting a credit.
The downside of my approach is two-fold: (1) If you cancel your trip, you need to pay two $100 change fees and (2) your return flight won't be "protected" if you miss your outbound through no fault of your own, e.g., if the outbound flight is cancelled.
My experience is that the savings from booking each one-way separately are worth it, despite these downsides. I suppose if you regularly cancel or change your reservations, you might come to a different conclusion.
The downside of my approach is two-fold: (1) If you cancel your trip, you need to pay two $100 change fees and (2) your return flight won't be "protected" if you miss your outbound through no fault of your own, e.g., if the outbound flight is cancelled.
My experience is that the savings from booking each one-way separately are worth it, despite these downsides. I suppose if you regularly cancel or change your reservations, you might come to a different conclusion.
It's entirely possible to honor the lower fare on just one segment of the flight in Sabre. If you cancel your trip, and you don't want to pay two cancel fees, ask the rep to contact a supervisor. Waiving the fee for the return portion of two separately booked one ways is actually standard practice. No need to pay twice.
And again, for your other point: ask them to get a supe on the line. If it's clear it's your return trip, they're happy to change that one (or cancel w/o fee or whatever the IROP case may be). Frontline res cannot do it, but any supe can. (And nearly always will, as long as it's pretty obvious its the return portion of a trip... i.e. same city pairs, booked at approximately the same time, same customers, etc.)
Mar 6, 2012, 6:35 am
#22
Join Date: Sep 2011
Posts: 124
Actually, you don't. It's entirely possible to honor the lower fare on just one segment of the flight in Sabre.
If you cancel your trip, and you don't want to pay two cancel fees, ask the rep to contact a supervisor. Waiving the fee for the return portion of two separately booked one ways is actually standard practice. No need to pay twice.
And again, for your other point: ask them to get a supe on the line. If it's clear it's your return trip, they're happy to change that one (or cancel w/o fee or whatever the IROP case may be). Frontline res cannot do it, but any supe can. (And nearly always will, as long as it's pretty obvious its the return portion of a trip... i.e. same city pairs, booked at approximately the same time, same customers, etc.)
It's entirely possible to honor the lower fare on just one segment of the flight in Sabre. If you cancel your trip, and you don't want to pay two cancel fees, ask the rep to contact a supervisor. Waiving the fee for the return portion of two separately booked one ways is actually standard practice. No need to pay twice.
And again, for your other point: ask them to get a supe on the line. If it's clear it's your return trip, they're happy to change that one (or cancel w/o fee or whatever the IROP case may be). Frontline res cannot do it, but any supe can. (And nearly always will, as long as it's pretty obvious its the return portion of a trip... i.e. same city pairs, booked at approximately the same time, same customers, etc.)
Fortunately, I haven't had to do this recently, but I will keep this in mind for future reference.
Mar 9, 2012, 9:30 pm
#23
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
How does that work? I did not know you could re-fare your trip online and give yourself a travel bank credit.
Mar 11, 2012, 11:58 am
#24
Join Date: Feb 2012
Posts: 25
Jetblue Price Drop Credit Question
Yes this works, I did it for two segments of two domestic RT commuter flights home. It would be nice if someone developed a web site that tells me when the prices drops based on my inputted flight data, sort of like flightmemory.com. (but need a $ comparison feature), or better, B6 informs you the price dropped. Right now I use Excel to track segment prices. I haven't found a good online site to log my simple direct commuter flight details yet. Plus, I also use US Airways sometimes.
Mar 11, 2012, 1:31 pm
#25
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Yes this works, I did it for two segments of two domestic RT commuter flights home. It would be nice if someone developed a web site that tells me when the prices drops based on my inputted flight data, sort of like flightmemory.com. (but need a $ comparison feature), or better, B6 informs you the price dropped. Right now I use Excel to track segment prices. I haven't found a good online site to log my simple direct commuter flight details yet. Plus, I also use US Airways sometimes.
Mar 11, 2012, 5:58 pm
#27
Join Date: Dec 2009
Location: Orlando, FL
Posts: 145
Be very careful doing this during the winter or summer. There are times when airlines cancel flights for 2-3 days, and the return leg might not fall into that window. You could end up eating the cost of a 1 way ticket.
Apr 27, 2012, 9:43 am
#29
Join Date: Aug 2006
Programs: Trueblue, Skymiles, AAdvantage
Posts: 340
You have go into your itin and select change, which you are essentially just reselected the same flight, the system prices everything out and presto, you see a credit, make sure you follow the booking all the way through and select a seat.