Jet Blue Amex - Points for threatening to cancel?
Dec 26, 2010, 7:27 pm
#2
Join Date: Oct 2006
Location: New York City, NY
Programs: jetBlue TrueBlue, AAdvantage
Posts: 152
Pardon me asking but wouldn't that be a bad business practice to just offer some points to a customer threatening to cancel their card? Maybe interest free or waiving the annual fee, that I could understand. Is it common for other airline rewards programs to honor customers threatening to cancel their cards with points or miles?
Dec 26, 2010, 7:29 pm
#3
Original Poster
Join Date: Dec 2010
Posts: 30
Pardon me asking but wouldn't that be a bad business practice to just offer some points to a customer threatening to cancel their card? Maybe interest free or waiving the annual fee, that I could understand. Is it common for other airline rewards programs to honor customers threatening to cancel their cards with points or miles?
Feb 27, 2011, 10:54 am
#4
Join Date: Jan 2011
Posts: 208
Old thread but here's a data point for anybody interested. I've been a Jetblue Amex holder since 2007 and just called to cancel the card because I didn't want to pay the annual fee. The CSR did it instantly without even trying to make an offer. maybe I would've had better luck if I tried to ask for a waiver first. oh well.
Feb 27, 2011, 11:01 am
#5
Original Poster
Join Date: Dec 2010
Posts: 30
Old thread but here's a data point for anybody interested. I've been a Jetblue Amex holder since 2007 and just called to cancel the card because I didn't want to pay the annual fee. The CSR did it instantly without even trying to make an offer. maybe I would've had better luck if I tried to ask for a waiver first. oh well.