Seats under Airport control
Feb 13, 2011, 5:21 pm
#1
Original Poster
Join Date: Sep 2009
Programs: DAL-PM
Posts: 425
Seats under Airport control
Ok, first time on JB tonight SEA-JFK. Try to change my seat to an open row this afternoon (about 6 hours prior to flight) and get an error msg to call the 800 #. So I do, and the agent tells me that the airport has taken control of the seats already. I ask her when they typically take control of the seats and she said it varies and could not give me an answer. Is this typical? Seems pretty inconvenient to the customer to not know when the seats get locked and not be able to make a seat change 6 hours prior to flight until I get to the airport.
Feb 16, 2011, 11:30 pm
#3
Suspended
Join Date: Jul 2010
Location: Usa
Programs: magsetleVE
Posts: 69
Sabre tends to lock seats into "airport control" approximately 72 hours in advance.
There *is* a work around that can be used by an agent to assign a seat, but it's not something they teach the frontline res. If that happens again, ask the agent to call a supervisor. It's actually a really easy fix in about 85% of reservations.
But to answer the original question: 72 hours, in most cases.
There *is* a work around that can be used by an agent to assign a seat, but it's not something they teach the frontline res. If that happens again, ask the agent to call a supervisor. It's actually a really easy fix in about 85% of reservations.
But to answer the original question: 72 hours, in most cases.