Rate JetBlue TrueBlue

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Old Mar 13, 11, 11:44 am
  #16  
 
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
Originally Posted by LiaJB View Post
Quick note: to be fair, there is a rather large department dedicated to True Blue and taking True Blue calls. (As an example, they're the department that handles AYCJ passes.)

However, you have to go THRU the Res agent to get to one, and some TB agents get whiny about having to take the call. But you have every right to ask to talk to the TB agent, and they do exist, and they are more than capable of taking the call.
What, if any, difference are there in dealing with a TB agent vs a RES agent? What can one do that the other can't?
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