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BOS: What happened to the kiosks?

BOS: What happened to the kiosks?

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Old May 28, 10, 3:52 am
  #1  
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BOS: What happened to the kiosks?

I didn't see any this morning.
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Old May 28, 10, 8:28 am
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I'm standing in BOS right now and just asked the agent where they went. Apparently they have been moved out and away from the ticket counter. They are sitting next to Cape Air and their ticket counter. Built into the ticket counter now instead of free standing.
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Old May 28, 10, 11:08 am
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So the kiosks are now going to be built into the counter rather than free-standing? Interesting. I always liked the free-standing set-up, which I found much more efficient than when they're at the counter. For whatever reason, when kiosks are at the counter, people seem disinclined to walk up to them and instead stand in line waiting for an agent to direct them to a kiosk. No such problem when they're free-standing.
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Old May 28, 10, 2:19 pm
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I didn't even see the kiosks just a huge line at the ticket counter. Wonder of most people aren't finding them.

I wasn't checking a bag and I had my pass so I didn't look too hard.

Is the bag drop relocated too?
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Old May 29, 10, 6:28 pm
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Originally Posted by ellinj View Post
I didn't even see the kiosks just a huge line at the ticket counter. Wonder of most people aren't finding them.

I wasn't checking a bag and I had my pass so I didn't look too hard.

Is the bag drop relocated too?
Bag drop is the same. I think the move was to alleviate extreme line congestion for the morning flight push..
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