Outrageous conduct by JetBlue
Apr 10, 2010, 5:44 am
#17
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
Long hold times are the wave of the future
http://www.flyertalk.com/forum/conti...-person-co.htm
One should just try to book flights only on sunny days
One should just try to book flights only on sunny days
Apr 10, 2010, 3:23 pm
#18
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
Apr 10, 2010, 6:07 pm
#19
Join Date: May 2004
Location: HYI/AUS/SAT originally TTN/EWR/PHL
Programs: Southwest Rapid Rewards, Jetblue TrueBlue, American Advantage
Posts: 1,190
Your wife was shaking in fear several hours after getting the phone call? If this is true I suggest your wife see a therapist because this is not a normal response to a phone call at 3am. Especially after she picks up the phone and hears that it is only Jetblue telling you your flight is canceled. Annoyed that B6 called at 3am, understandable. Shaking in fear? Not so much.
Apr 12, 2010, 10:57 am
#20
Join Date: Apr 2007
Programs: Tap - Victoria Gold, AMEX Centurion
Posts: 69
Your wife was shaking in fear several hours after getting the phone call? If this is true I suggest your wife see a therapist because this is not a normal response to a phone call at 3am. Especially after she picks up the phone and hears that it is only Jetblue telling you your flight is canceled. Annoyed that B6 called at 3am, understandable. Shaking in fear? Not so much.
While I agree getting in touch with jetblue is absolutly pathetic on their part right now I think you and your wife overeacted.
Apr 13, 2010, 4:21 pm
#22
Join Date: Jan 2010
Posts: 343
I'm sorry that happened to you. I used to recommend JetBlue to my friends and family but not anymore. While I still fly them occasionally and find their flight attendants to be excellent, I have found they often don't return my emails lately whereas they used to have an excellent return time. And their telephone hold times have gone from 0 - 2 minutes up to 30 - 60 minutes lately.
Apr 13, 2010, 11:11 pm
#23
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I'm sorry that happened to you. I used to recommend JetBlue to my friends and family but not anymore. While I still fly them occasionally and find their flight attendants to be excellent, I have found they often don't return my emails lately whereas they used to have an excellent return time. And their telephone hold times have gone from 0 - 2 minutes up to 30 - 60 minutes lately.
Apr 15, 2010, 8:35 pm
#24
Original Poster
Join Date: Dec 2006
Posts: 176
And, BTW, your "imagination" actually is quite the Opposite of Reality!
Apr 15, 2010, 8:40 pm
#25
Original Poster
Join Date: Dec 2006
Posts: 176
Your wife was shaking in fear several hours after getting the phone call? If this is true I suggest your wife see a therapist because this is not a normal response to a phone call at 3am. Especially after she picks up the phone and hears that it is only Jetblue telling you your flight is canceled. Annoyed that B6 called at 3am, understandable. Shaking in fear? Not so much.
AND - although there won't be a lawsuit here, are you familiar with the term "eggshell plaintiff?" Maybe that applies here.