Leaving JetBlue and TrueBlue: value is HALF of what old TrueBlue program was! (Proof)
#46
Join Date: Mar 2010
Programs: DL DM, Marriott TE, and Reformed AMEX Cent
Posts: 332
PS -
What JetBlue meant to say is this - while our new program is great in many respects for people who fly short distances we realize that those who fly long distances and those who convert AMEX points for flights will get screwed. So if you fly long distances and/or use AMEX points (and you've got 6th-grade math skills) we're sorry and good luck with your new airline.
What JetBlue meant to say is this - while our new program is great in many respects for people who fly short distances we realize that those who fly long distances and those who convert AMEX points for flights will get screwed. So if you fly long distances and/or use AMEX points (and you've got 6th-grade math skills) we're sorry and good luck with your new airline.
#47
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,620
It seems to me that the fare-based earning structure of TB2 is intended to award the most profitable customers, not the most loyal. That addresses a weakness of legacy FF programs: rewarding customers who rack up lots of miles on cheap fares.
#48
Join Date: Oct 2006
Location: New York City, NY
Programs: jetBlue TrueBlue, AAdvantage
Posts: 152
To respond to the question about being able to redeem TB1 truepasses on JFK-SEA, I did that last year successfully. I am not sure if that is what SMB12 was getting at, but I was able to.
I will continue to fly jetBlue and keep my B6AX despite the new TB2 program, for me I fly because of the convenience and experience, and for the love of flying. In the current industry jetBlue is doing what all the other airlines are working to do, survive. That is certainly why interline agreements are popping up and jetBlue is rewarding its most profitable customers. 10 years later they still seem strong, just hope that the values that the airline was founded with didn't leave with the founder, though if there is one thing I know about the airline industry is that it is constantly evolving.
#49
Join Date: Apr 2006
Location: New York, NY
Programs: CO, US, AA
Posts: 99
I've done lots of homework and know a good deal about other programs (and fly other carriers far, far more), and I have to say I just don't "get" TB2. I know the basic premise is to reward big spending and steer some loyalty their way - especially for last minute and higher cost purchases. As silly as it seems to be saying this, there's a lot of math!
But the worst part is that there's a lot of mystery about what I may be able to get from TB2. Other programs are much clearer on what I can aspire to, and how I can get there. Obviously some more than others. The charts make sense, and with a little bit of experience you learn how to find Saver-type inventories. But if I don't have a clear sense of what the TB2 points may be worth, it's not worth the effort.
But the worst part is that there's a lot of mystery about what I may be able to get from TB2. Other programs are much clearer on what I can aspire to, and how I can get there. Obviously some more than others. The charts make sense, and with a little bit of experience you learn how to find Saver-type inventories. But if I don't have a clear sense of what the TB2 points may be worth, it's not worth the effort.
#50
Join Date: Mar 2010
Programs: DL DM, Marriott TE, and Reformed AMEX Cent
Posts: 332
But the worst part is that there's a lot of mystery about what I may be able to get from TB2. Other programs are much clearer on what I can aspire to, and how I can get there. Obviously some more than others. The charts make sense, and with a little bit of experience you learn how to find Saver-type inventories. But if I don't have a clear sense of what the TB2 points may be worth, it's not worth the effort.
The more I study the program the more upsetting it becomes and the more I realize how terrible the ousting of the company's own founder was. I should have seen it coming though - anyone willing to kick a founder out of his company is certainly willing to go to any measure to make money. Including devising an awards system so complicated that it deceives people into thinking they are getting a better deal than they are.
#51
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
The points are worth a penny. Start there and you should do pretty well in deciding if it is worth it to earn them or not.
#52
Join Date: May 2010
Location: Bos
Programs: AMEX TrueBlue
Posts: 2
TrueBlue Program is...
confusing and misleading at the same time..
Once a very loyal JetBlue customer..now I am leaving this airline which is made up of people who, when you seek help, give you black and white corporate responses and make it seem as they're reading off of a script. I am not sure what happened to the old JetBlue company I grew to appreciate but this new company is being run by people who are trying to squeeze as much profit from what they have instead of valuing the customer- which they once cared about.
This is the reason why customers, like myself, are seeing a trend of more and more people leaving JetBlue and seeking the service and assistance in a very competitive climate aka airline industry. How is SouthWest doing? Oh yeah they decided to make their business model simple!!!
Sorry JetBlue but you lost another customer through your robotic thought process and inability to understand your customer's needs. I hope you upper level managment people enjoy the profits while they last!
Once a very loyal JetBlue customer..now I am leaving this airline which is made up of people who, when you seek help, give you black and white corporate responses and make it seem as they're reading off of a script. I am not sure what happened to the old JetBlue company I grew to appreciate but this new company is being run by people who are trying to squeeze as much profit from what they have instead of valuing the customer- which they once cared about.
This is the reason why customers, like myself, are seeing a trend of more and more people leaving JetBlue and seeking the service and assistance in a very competitive climate aka airline industry. How is SouthWest doing? Oh yeah they decided to make their business model simple!!!
Sorry JetBlue but you lost another customer through your robotic thought process and inability to understand your customer's needs. I hope you upper level managment people enjoy the profits while they last!
#53
Join Date: Jan 2008
Location: New England
Programs: WN CP & A list, FL Elite, B6, Hilton Honors VIP, Marriott Gold
Posts: 51
confusing and misleading at the same time..
Once a very loyal JetBlue customer..now I am leaving this airline which is made up of people who, when you seek help, give you black and white corporate responses and make it seem as they're reading off of a script. I am not sure what happened to the old JetBlue company I grew to appreciate but this new company is being run by people who are trying to squeeze as much profit from what they have instead of valuing the customer- which they once cared about.
This is the reason why customers, like myself, are seeing a trend of more and more people leaving JetBlue and seeking the service and assistance in a very competitive climate aka airline industry. How is SouthWest doing? Oh yeah they decided to make their business model simple!!!
Sorry JetBlue but you lost another customer through your robotic thought process and inability to understand your customer's needs. I hope you upper level managment people enjoy the profits while they last!
Once a very loyal JetBlue customer..now I am leaving this airline which is made up of people who, when you seek help, give you black and white corporate responses and make it seem as they're reading off of a script. I am not sure what happened to the old JetBlue company I grew to appreciate but this new company is being run by people who are trying to squeeze as much profit from what they have instead of valuing the customer- which they once cared about.
This is the reason why customers, like myself, are seeing a trend of more and more people leaving JetBlue and seeking the service and assistance in a very competitive climate aka airline industry. How is SouthWest doing? Oh yeah they decided to make their business model simple!!!
Sorry JetBlue but you lost another customer through your robotic thought process and inability to understand your customer's needs. I hope you upper level managment people enjoy the profits while they last!
The kicker is I saw the $10 Jetblue fares this week and booked one to IAD. When I boarded they gave out cards to redeem online for points. So I got 1000 posted to my account and brought me over 5500. I could not find 1 flight to use it on in the next month, what a scam. This made me want to fly the other guys even more!
Hello Jetblue suits, are you listening, you messed up and TB2 is a joke!
#54
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
#55
Join Date: May 2010
Posts: 72
Sortof. That route in particular is one that was complained about a lot in terms of reward inventory not being available. JFK-AUA was, too. Now there are no capacity limitations but the earning levels are a bit lower. It is a trade-off. I'm not saying that those rewards were never available, but if they were only available when the seats were at $150 o/w then it is much different than saying "I used to be able to get them all the time and now I have to spend 25K points." If the tickets are more expensive to the point that reward inventory otherwise would not be available then the issue is not that TB2 points are less valuable; it is that TB1 inventory was less available.
#56
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
PS- Welcome to FlyerTalk!!
#57
Join Date: May 2010
Posts: 72
Thanks! I've lurked here a bit before and gotten some useful information in the past but never had anything to add before now.
I came here today mostly to see if I was crazy for thinking that TB2 was a much worse value than TB1. Obviously I know that it depends on the person and the type of traveling you do, but for me I went from earning a RT about once a year through a mix of travel and the Amex, to it taking ~2-3 years for me to get a RT transcontinental flight. At that level it just doesn't make sense to keep a card with an annual fee. I expect to still fly with B6, but will definitely shop around instead of just automatically booking with them like I do now.
I came here today mostly to see if I was crazy for thinking that TB2 was a much worse value than TB1. Obviously I know that it depends on the person and the type of traveling you do, but for me I went from earning a RT about once a year through a mix of travel and the Amex, to it taking ~2-3 years for me to get a RT transcontinental flight. At that level it just doesn't make sense to keep a card with an annual fee. I expect to still fly with B6, but will definitely shop around instead of just automatically booking with them like I do now.
#58
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
B6 travel
Thanks! I've lurked here a bit before and gotten some useful information in the past but never had anything to add before now.
I came here today mostly to see if I was crazy for thinking that TB2 was a much worse value than TB1. Obviously I know that it depends on the person and the type of traveling you do, but for me I went from earning a RT about once a year through a mix of travel and the Amex, to it taking ~2-3 years for me to get a RT transcontinental flight. At that level it just doesn't make sense to keep a card with an annual fee. I expect to still fly with B6, but will definitely shop around instead of just automatically booking with them like I do now.
I came here today mostly to see if I was crazy for thinking that TB2 was a much worse value than TB1. Obviously I know that it depends on the person and the type of traveling you do, but for me I went from earning a RT about once a year through a mix of travel and the Amex, to it taking ~2-3 years for me to get a RT transcontinental flight. At that level it just doesn't make sense to keep a card with an annual fee. I expect to still fly with B6, but will definitely shop around instead of just automatically booking with them like I do now.
#59
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
#60
Join Date: Jan 2008
Location: New England
Programs: WN CP & A list, FL Elite, B6, Hilton Honors VIP, Marriott Gold
Posts: 51
But if 5000 points is only worth $49, that just says it all.
I book 4 roundtrips on Airtran or Southwest with their double points out of Boston I have a free roundtrip, no question. Any destination or day of the week any distance.
I book 4 on Jetblue with the triple miles, well it DEPENDS on the fair I paid. Then it DEPENDS on where I want to go, and DEPENDS on how many points the flight I want is. Different day is different points.
Frustrating!