MCO - JFK - ROC March 21st
Mar 22, 2010, 1:09 pm
#1
Original Poster
Join Date: Jul 2007
Location: YYZ
Programs: AP
Posts: 436
MCO - JFK - ROC March 21st
We were flying the following yesterday
21 Mar 10 150 Orlando, FL (MCO) 09:00am New York City, NY (JFK) 11:31am 0
21 Mar 10 32 New York City, NY (JFK) 01:19pm Rochester, NY (ROC) 02:47pm 0
We got to the airport around 6:30 and our MCO-JFK flight was delayed till noon. They refused to board us as they could not get us out of JFK as all other JFK-ROC flights were full. We were given 2 X Limo vouchers 3 X Food vouchers and a Hotel voucher at the MCO Hyatt. We then put on flight 658 MCO-ROC direct @ 7:00 am this morning.
Our vouchers said it was a mechanical problem.
Just wondering if we are entitled to the following "Customers whose flight is delayed for 6 or more hours after scheduled departure time due to a Controllable Irregularity are entitled to a Credit good for future travel on JetBlue in the amount paid by the customer for the roundtrip (or the oneway trip, doubled) less taxes and fees."
I would love to know what a "Controllable Irregularity" is.
Thanks
FB
21 Mar 10 150 Orlando, FL (MCO) 09:00am New York City, NY (JFK) 11:31am 0
21 Mar 10 32 New York City, NY (JFK) 01:19pm Rochester, NY (ROC) 02:47pm 0
We got to the airport around 6:30 and our MCO-JFK flight was delayed till noon. They refused to board us as they could not get us out of JFK as all other JFK-ROC flights were full. We were given 2 X Limo vouchers 3 X Food vouchers and a Hotel voucher at the MCO Hyatt. We then put on flight 658 MCO-ROC direct @ 7:00 am this morning.
Our vouchers said it was a mechanical problem.
Just wondering if we are entitled to the following "Customers whose flight is delayed for 6 or more hours after scheduled departure time due to a Controllable Irregularity are entitled to a Credit good for future travel on JetBlue in the amount paid by the customer for the roundtrip (or the oneway trip, doubled) less taxes and fees."
I would love to know what a "Controllable Irregularity" is.
Thanks
FB
Mar 22, 2010, 2:23 pm
#3
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
Did you ask any crewmembers what the cause of the delay was?
From the COC:
From the COC:
Controllable Irregularity as used in Section 37, means a delay, cancellation or
diversion that is not caused by a Force Majeure Event. For the sake of clarity, if
in a chain of multiple events, the original irregularity is due to a Force Majeure
Event, the cause of the subsequent event(s) reasonably related to the original
irregularity shall be deemed an Uncontrollable Irregularity.
Force Majeure Event means an event(s) outside of JetBlue’s reasonable control
and includes, but is not limited to, weather conditions; acts of government or
airport authorities (e.g., Air Traffic Control Delays, runway closures, airport
construction); acts of God; U.S. military or airlift emergency or substantially
expanded U.S. military airlift requirements, as determined by the U.S.
government; grounding of a substantial number of aircraft as a result of activation
of the U.S. Civil Reserve Air Fleet; strikes or labor unrest; civil commotions,
embargoes, wars or other hostilities, whether actual, threatened or reported;
government regulation, demand or requirement; damage to aircraft caused by a
third-party; emergency situation requiring care, protection or response to protect
person or property or any event that is not reasonably foreseen, predicted or
anticipated by JetBlue.
diversion that is not caused by a Force Majeure Event. For the sake of clarity, if
in a chain of multiple events, the original irregularity is due to a Force Majeure
Event, the cause of the subsequent event(s) reasonably related to the original
irregularity shall be deemed an Uncontrollable Irregularity.
Force Majeure Event means an event(s) outside of JetBlue’s reasonable control
and includes, but is not limited to, weather conditions; acts of government or
airport authorities (e.g., Air Traffic Control Delays, runway closures, airport
construction); acts of God; U.S. military or airlift emergency or substantially
expanded U.S. military airlift requirements, as determined by the U.S.
government; grounding of a substantial number of aircraft as a result of activation
of the U.S. Civil Reserve Air Fleet; strikes or labor unrest; civil commotions,
embargoes, wars or other hostilities, whether actual, threatened or reported;
government regulation, demand or requirement; damage to aircraft caused by a
third-party; emergency situation requiring care, protection or response to protect
person or property or any event that is not reasonably foreseen, predicted or
anticipated by JetBlue.
Mar 22, 2010, 5:26 pm
#6
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
It should be sent to you automatically, but it's possible that because you were switched to another flight that flew on time (presumably), that the system might not recognize that. I'd wait a few days, and if not, send an email or give them a call.
Also, is it possible to claim an IDB in this case?
Also, is it possible to claim an IDB in this case?
Mar 22, 2010, 5:49 pm
#7
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
Bor
It was nice of B6 to tell you before the boarded so you did not have to wait the full six hours. Spening time in MCO is much better then being in a hotel in Queens .
Mar 22, 2010, 6:55 pm
#8
Original Poster
Join Date: Jul 2007
Location: YYZ
Programs: AP
Posts: 436
There is a compensation status page on jetblue.com currently our flight has a status of "delayed" and eligible for compensation "Pending"
http://www.jetblue.com/borlookup/IRO...010 9:00:00 AM
FB
Mar 22, 2010, 8:03 pm
#11
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Mar 22, 2010, 8:29 pm
#12
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
Right, but I'm saying that they were there, the flight left, and B6 didn't let them on the plane. I realize it's for a different reason, but is being 'IDBed' a reflection on the end result, or on the reasoning?
Mar 23, 2010, 5:40 am
#13
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
They were rebooked voluntarily. Had they not agreed to the reroute they could have insisted on camping out in JFK for the day and the agent would not have had a choice but to let them on the plane as they held a valid ticket. But they agreed to the reroute due to the misconnect making it a voluntary action.
Mar 24, 2010, 8:22 am
#14
Original Poster
Join Date: Jul 2007
Location: YYZ
Programs: AP
Posts: 436
So the link now says that the flight is eligible for compensation but after calling Jetblue they say I am not eligible because they gave me a new flight. I want to fight them on this since my departure was delayed 22 hours from my original booking. They are claiming that my new flight was my compensation. I disagree as I had already paid for a flight to ROC so how could giving me a flight that I already paid for be compensation. I then asked the lady where my refund was for my flight I didn't take and she said I would have to talk to legal. The wait time was over an hour so I decided not to wait.
FB
FB
Mar 26, 2010, 7:56 pm
#15
Original Poster
Join Date: Jul 2007
Location: YYZ
Programs: AP
Posts: 436
I received an automated message today saying that I have received credit for a future flight in the amount of $356.28. I wonder how I get the other two credits considering my email was the only one given when booking the flights.