$10 B-DAY SALE Online exclusive - [8 Mar 2010] only!
Mar 8, 2010, 1:05 pm
#16
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,421
Us older folk aren't so keen to fly 6 hours for a couple hours in Florida.And has NOBODY signed up for the ridiculous night in the Bay Area? C'mon -- it would be fun!
Or maybe not.
Mar 8, 2010, 1:49 pm
#20
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,233
What ever made you think that JetBlue has any semblance of customer service? They have live TV, good legroom and a free checked bag. That's it.
Mar 8, 2010, 3:02 pm
#23
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
Is this some kind of testing site they used during the Sabre migration?
https://cat.sabresonicweb.com/meridia?posid=B3TE&page=mainMenuMessage_reservatio n&action=requestAir&ClearRequest=1
https://cat.sabresonicweb.com/meridia?posid=B3TE&page=mainMenuMessage_reservatio n&action=requestAir&ClearRequest=1
Mar 8, 2010, 3:29 pm
#25
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
Day trip to Buf
I was able to book my trip to Buffalo. I suspect the marketing/pricing folks did not speak to the technical folks before scheduling this promotion . Its a really good deal for those going to FLA . I hope B6 learns this lesson when they schedule the 15$ for 15 year promotion in 5 years.
Mar 8, 2010, 4:08 pm
#27
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Mar 8, 2010, 4:27 pm
#28
Join Date: Jan 2010
Posts: 343
The last couple years I had been really impressed with the customer service from JetBlue. However, this year I have noticed a severe decline. Is it just their reservation system migration or have they made drastic cuts in their customer service department to save money?
Mar 8, 2010, 6:32 pm
#29
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
Customer service
If you are unhappy with it you should email Jetblue a complaint letter. If they are cutting back then the only way they know its too much is if people complain. I also hope they have more TSA people on duty Tuesday / Wednesday as a result of the 10$ fares.
Mar 8, 2010, 7:44 pm
#30
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
Definitely seems to be worse than usual the past few weeks. I haven't heard about any cuts to Customer service positions and I highly doubt any were made. My guess is that Airport Ops positions were reduced for the past few months to accommodate Sabre training. Since the new system rolled out, there have been plenty of technical glitches. JB can't be very happy with Sabre at the moment.