JAL Mileage Bank email address
Apr 23, 2022, 11:57 pm
#1
Original Poster
Join Date: Mar 2017
Posts: 135
JAL Mileage Bank email address
Is there an email address to contact JAL Mileage Bank?
I have flown a JAL flight but miles have not been credited to my account. The mileage account number was printed on the boarding pass. Today when I attempted to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. This is obviously an error. Has anyone faced similar situation?
I have flown a JAL flight but miles have not been credited to my account. The mileage account number was printed on the boarding pass. Today when I attempted to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. This is obviously an error. Has anyone faced similar situation?
Apr 24, 2022, 12:45 am
#2
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,382
Is there an email address to contact JAL Mileage Bank?
I have flown a JAL flight but miles have not been credited to my account. The mileage account number was printed on the boarding pass. Today when I attempted to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. This is obviously an error. Has anyone faced similar situation?
I have flown a JAL flight but miles have not been credited to my account. The mileage account number was printed on the boarding pass. Today when I attempted to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. This is obviously an error. Has anyone faced similar situation?
Apr 24, 2022, 5:58 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,096
Is there an email address to contact JAL Mileage Bank?
I have flown a JAL flight but miles have not been credited to my account. The mileage account number was printed on the boarding pass. Today when I attempted to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. This is obviously an error. Has anyone faced similar situation?
I have flown a JAL flight but miles have not been credited to my account. The mileage account number was printed on the boarding pass. Today when I attempted to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. This is obviously an error. Has anyone faced similar situation?
Apr 25, 2022, 1:56 am
#4
Original Poster
Join Date: Mar 2017
Posts: 135
Thanks. I did use another status (AS) to access the lounge, but I have confirmed with the agent at the boarding gate again that the miles will be credited to JMB. She even told me if I do not see the miles in my account I can request retrospective miles on JAL website. However, when I tried to request for retrospective mileage request, a message popped up stating that miles have been credited to other frequent flyer account. Miles were not credited to my AS account either. I called JMB HKG centre this morning - staff said they could not check the record but could only just pass the request to Japan.
