JAL Covid-19 Cover
Nov 6, 2021, 2:03 pm
#1
Original Poster
Join Date: Apr 2001
Location: Newport, Or, USA
Programs: DL PM, 2 Million Miller
Posts: 267
JAL Covid-19 Cover
When booking a flight to BKK, the JAL website had this link:
JAL Covid-19 Cover will replace the medical insurance
requirements when you enter Thailand.
Has anyone had experiance with this insurance? In order to enter Thailand a person needs to submit proof of flights, a hotel and $50,000 US of insurance to cover a Covid diagnosis.
What sort of proof or paperwork does JAL provide to upload to the Thailand Pass website.?
Thank you
JAL Covid-19 Cover will replace the medical insurance
requirements when you enter Thailand.
Has anyone had experiance with this insurance? In order to enter Thailand a person needs to submit proof of flights, a hotel and $50,000 US of insurance to cover a Covid diagnosis.
What sort of proof or paperwork does JAL provide to upload to the Thailand Pass website.?
Thank you
Nov 9, 2021, 6:03 am
#2
Join Date: Jun 2003
Location: Tampa, FL
Programs: Hilton Diamond, Delta Platinum
Posts: 1,732
I just read the details and looks like I'm covered by this on two one-way award tickets. I'm flying outbound on an Alaska Airlines award and returning on an AA award. Both in J. Is there a way to get a certificate of coverage with all the policy details?
Nov 9, 2021, 5:25 pm
#3
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
No assistance or cover is provided in your Country of Residence.
The country in which Eligible Passenger has permanent residence at the time of the event, or a country where the Eligible Passenger has spent more than 180 days within the last 365 days.
Nov 9, 2021, 5:45 pm
#4
Join Date: Jun 2003
Location: Tampa, FL
Programs: Hilton Diamond, Delta Platinum
Posts: 1,732
Nov 11, 2021, 12:16 pm
#5
Join Date: May 2013
Location: SAN, LAX
Programs: JMB, Bonvoy, Hyatt
Posts: 237
It's unclear to me if you get this coverage when the ticket isn't issued by JAL. Most of the material in English does not make this clear, but in the definition section of the cover guide explicitly mentions a ticket issued by JAL. See: https://www.jal.co.jp/ar/en/info/tra...rguide_210701/
Nov 11, 2021, 7:21 pm
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,158
It's unclear to me if you get this coverage when the ticket isn't issued by JAL. Most of the material in English does not make this clear, but in the definition section of the cover guide explicitly mentions a ticket issued by JAL. See: https://www.jal.co.jp/ar/en/info/tra...rguide_210701/
Eligible customers
Customers taking JAL operated international flights with JL flight numbers departing the specified period.- Child and infant tickets, tickets issued via travel agencies, inclusive package tours, and award tickets are also eligible.
- Codeshare flights operated by other airlines are not eligible.
- No application is needed in advance.
Dec 14, 2021, 8:34 am
#7
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
If you phone up JAL's COVID support number, there's a selection for requesting a certificate of cover for Thailand. It reads you the secret URL to apply more than 7 days prior to departure:
https://www.jal.co.jp/covid19cover_thai/
https://www.jal.co.jp/covid19cover_thai/
Dec 15, 2021, 8:46 am
#8
Join Date: Jun 2003
Location: Tampa, FL
Programs: Hilton Diamond, Delta Platinum
Posts: 1,732
If you phone up JAL's COVID support number, there's a selection for requesting a certificate of cover for Thailand. It reads you the secret URL to apply more than 7 days prior to departure:
https://www.jal.co.jp/covid19cover_thai/
https://www.jal.co.jp/covid19cover_thai/
Dec 21, 2021, 8:39 am
#9
Join Date: Jul 2017
Location: California
Programs: AA EXP; Hyatt Globalist; Marriott Bonvoy Titanium Elite
Posts: 1,968
wow I wish I knew about this before buying AXA insurance.. I need to read this forum more often. Unfortunately my flight is in 3 days, so I won't be able to get my certificate in time, but good to know I have insurance for the trip in case one of the other insurances I have has an issue.
Dec 23, 2021, 10:40 pm
#10
Join Date: Jun 2003
Location: Tampa, FL
Programs: Hilton Diamond, Delta Platinum
Posts: 1,732
I requested it. Nothing showed up. Yesterday I got an email that says the original email with the attachment bounced back, to check omemsure that my email accepts attachments, and resubmit my request. Very odd since I get tons of attachments on that email address. Don’t have the time to redo it as I leave in a couple days.
Jan 29, 2022, 5:46 pm
#11
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Has anyone been able to get this cert? I filled everything out but the format for the date of the ticket fills incorrectly (Na/Na/Na) and it won't accept the correct date when I fill it in. Help!
edit - was using Chrome - tried opera and found out date format is yr\month\day - so tried that and it went through! Has anyone received the cert and used it for Thai pass?
edit - was using Chrome - tried opera and found out date format is yr\month\day - so tried that and it went through! Has anyone received the cert and used it for Thai pass?
Jan 29, 2022, 11:49 pm
#13
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Jan 30, 2022, 12:22 am
#14
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Jan 30, 2022, 12:52 pm
#15
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Thanks so much - the website says to apply not more than 7 days and cannot apply less than 7 days!!!! I assumed it was a translation issue (which you have confirmed), so now I'll wait. Appreciate your response!