Seat Selection 'Not Eligible'

Old May 5, 20, 10:37 am
Original Poster
Join Date: Jan 2017
Location: Denver
Programs: AS, AA, Hilton, Marriott, IHG
Posts: 1,009
Seat Selection 'Not Eligible'

I have a weird issue on two separate PNRs for the same flight in the same class. I had my award ticket booked awhile ago, and seats have already been selected. I booked my travel companion the same ticket recently (separate PNR) and when I go to select seats, I get a notice under the 'Seat' area in My Booking as 'Not Eligible'. I went back to my itinerary and when I try to change my seat selection, I just get an information pop out on my current seat selection (i.e Aisle Seat). I have checked the seatmap and there are open seats available etc. What is the issue?

I was able to change my seat on a different JL flight that is a few days earlier than this flight, which is the same booking class.
safari ari is offline  
Old May 8, 20, 8:22 pm
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 2,947
please supply this info so we can help. all of these influence ability to select seats.
-what type of ticket they each are. you mention "award", meaning they are both booked with miles, not cash, right?
-is this economy or business class?
-if booked with miles, did you use JAL miles, or other FFP miles?
-what is your oneworld status? Is your status with JAL or with other OW FFP?
-what is your companion oneworld status? Is their status with JAL or with other OW FFP?
Tokyoite is offline  

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