MrJBoy

I just called JAL and asked to process a refund for the canceling ($500) fee. It sounded I had to call to ask a refund.

JALPak

they no longer have that mandate and just allow them to wear the masks

JALPak

JL updates the service changes again, now it says

JALPak

JAL cancels/reduce flights on mainland China routes till end of March 2020

https://www.jal.co.jp/info/2020/inter/200204/index.html

PresRDC

Any reports of any reductions in onboard service in F on flights to the USA? Do you think the crew wearing masks would materially detract from the F experience?

Thanks!

CPH-Flyer

There has been no service reductions announced, so I would expect there to be none.

JAL allows the crew members to wear masks, but don't make it mandatory. I flew ANA domestic on Saturday, the crews were wearing masks in the airport, and during boarding preparations, but once airborne, I did not see any masks. But after Saturday, I can give you a more definitive answer. Based on one flight albeit.

If a cabin crew member should feel more at ease wearing a mask, I don't see why that should detract from the F experience. That being said, the necessity of wearing the mask would be basically zero.

350zrx330

I have a ticket with JAL from BOS to Beijing, China in March. Just called my agent to find out my options because my original NRT-PEK flight is now cancelled until the end of March. JAL put me on HND - PEK, but the dates are all messed up with my reservation, no way I am arriving NRT at 4 PM and trying to catch a flight leaves at 9 am from HND on the same day....not sure if it was human error by JAL or system error. Now when I view my reservation on the JAL Website, all I get is error messages and a message to call my booking agent.

waiting for my agent to get back to me on the refund or else...

how long does it take JAL to refund to credit card? I have two tickets now pending refund by JAL .... don't want to wait too long.

kirker

Question as a relative newbie (to JAL, at least): what are the odds – if any – that they'd be willing to either allow a change of dates for a ticket from JFK-NRT-TPE (with no change fees or - dare I say? - fare changes), or simply cancel the ticket and offer a refund? I'm scheduled to fly to TPE on Monday. I've seen various comments in this thread about $400 change fees & $500 refund charges: can any ticket be refunded for $500, or only certain fare classes? And is it limited to flights to mainland China/HK or applicable to all?

I realize Taiwan and mainland China obviously have ample drama going on, and Taiwan thus hasn't seen many coronavirus cases, but seeing as I was planning on traveling from Taipei to Shanghai, I could really use a rescheduling, preferably without charge. Any insight on how to go about getting any of the above would be much appreciated!

JALPak

Current waiver does not cover Taiwan so your refund/ticket change penalty will be based on the fare rules. And if you are ticketed via a third party, their penalty and policy would be applied on top of JAL's.

Why don't you just cancel your separate ticket to SHA and just enjoy your time in TPE. Unless you only booked your TPE-SHA ticket recently, there's most likely a waiver that would allow you to cancel your TPE-SHA ticket free of charge.

PresRDC

Thanks! Thinking more about it, by the time I fly on JAL, I'll have been in region around people wearing masks for a week or so. So, by that time, it really won't feel abnormal to me.

kirker

I booked through JAL, and much as I'd love to simply hang out and "enjoy" Taipei, unfortunately I don't have the bandwidth for what would be an unscheduled 10-day holiday! My separate Shanghai ticket was cheap, so I'm not particularly concerned about it.

350zrx330

HI All, Anyone know how long does it take JAL to issue the refunds? thx

kirker

I went ahead and requested a refund minus a $500 fee – since I was initially flying to Taipei, not mainland China, my flight didn't qualify for the full refund – and was told it would take "one to two months," depending on whether you booked it directly through JAL (I did) and how quickly your bank or CC issuer processes refunds.

Yes, I asked if they could be more specific than 1-2 months. They said no, and that all refunds (including full ones for those traveling to Beijing, Shanghai, etc.) take the same infuriatingly imprecise amount of time to process.

350zrx330

Thank you Kirker. I will wait for few weeks and see if anything happens. I had two refund experiences with JAL 5 years ago, it took about 2 weeks after I was told 1 to 2 billing cycles. This time nothing so far since my refund request 2 weeks ago.

JALPak

Waiver has been extended till end of March and it covers tickets issued before Feb 13