Denied lounge access at HEL
#1
Original Poster
Join Date: Feb 2004
Location: BNE / LHR
Programs: QF Gold
Posts: 1,599
Denied lounge access at HEL
Not pleased as the plaza does not allow one to have a shower. So after a long day of running around I now have a 9 hour flight without a shower and change of clothes :-(
No mention on JAL or one world websites.
Very disappointed with JAL.
#2
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,335
https://www.jal.co.jp/en/info/inter/180926.html
You can find this link on the top of JAL HEL Lounge/airport page
You can find this link on the top of JAL HEL Lounge/airport page
Passengers who meet our criteria will be welcomed to "Finnair Platinum Wing" and "Plaza Premium Lounge".
#3
Join Date: Feb 2019
Location: Kanagawa
Programs: JAL Global Club, ANA Super Flyers
Posts: 237
Not sure who told you the Plaza Premium Lounge has no showers, because they have two shower rooms there available for guests. Same thing happened to me last month when I tried to get into the Finnair lounge, but I found the Plaza Premium Lounge just fine. Got onto JL414 that evening freshly showered and ready to sleep.
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,885
Not sure who told you the Plaza Premium Lounge has no showers, because they have two shower rooms there available for guests. Same thing happened to me last month when I tried to get into the Finnair lounge, but I found the Plaza Premium Lounge just fine. Got onto JL414 that evening freshly showered and ready to sleep.
#5
Join Date: Feb 2019
Location: Kanagawa
Programs: JAL Global Club, ANA Super Flyers
Posts: 237
They didnt charge me or my guest when we were both there. The front desk didnt ask for our boarding passes either when we both put in shower reservations after having been in the lounge for about an hour. Dont recall seeing a note about getting charged either.
#7
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 20,885