My 1st JAL Biz Class Experience- Pretty Bad

Old Sep 10, 19, 3:58 pm
  #1  
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My 1st JAL Biz Class Experience- Pretty Bad

Just thought I would share my experience flying JAL J for the 1st time a few days ago.

I travel to SE Asia around 6-7 times a year, I usually fly with AA or CX, and once in a while QR when the price point is right. This trip, I wanted to try a few different products. My trip from LAX to BKK was on SQ via SIN on their A350 URL seat 11K. This was my first time flying SQ, and wow was I impressed with their soft and hard product- I was able to snag seat 11K a bulkhead seat in the front cabin, and wow I had so much room! One of the best biz class seats I've experienced. On my SIN to BKK, I was on the SQ A330 for my short 2 hour flight.

Anyway back to JL. My flight from BKK to Narita was on the JL 787 with the shell seats- and WOW, the worst Biz class seat I have ever experienced. My flight from BKK was at 8am, so I was up pretty early, and was hoping to catch some sleep on 6 hour journey to Narita. Well, sleeping was near impossible on this seat. I am not that tall, at 6ft even, and it was uncomfortable the entire 6 hours. Due to the weird angle of this seat, when I tried to sleep, it felt like I was putting so much pressure on my knees- It was was bad, I was in pain for most of the trip to Narita. The IFE System was horrible, the screen was low quality, and very small for business class. The IFE movie selection was also terrible. The service was fine, meals were ok. Not bad, but not good.

So my 10 Hour flight to LAX was on the 777 Apex- I was looking forward to this seat and this flight- I chose seat 8A (I believe) which was a window seat. I was impressed by the amount of leg room and privacy. One of the most private biz class products I've flown. I ordered the Wagyu beef, which was really really good, and snacked on the ramen noodles prior to landing. The service on this flight was the worst I have ever experienced, flight departed at 5:40pm, and I did not get my 1st drink until close to 8pm. The meals came out slowly, and it took forever for the FA's to clear dishes. I ended up placing used dishes on the small ledge that led to the aisle. I also ended up taking some dirty dishes to the galley myself when I had to use the restroom. As I walked the cabin, I noticed I was not the only one who was taking dirty dishes to the galley. The seat was not so comfortable, i found the mattress pad they provided to continue to slip off the seat- There was nothing to hold the mattress pad in place, so it continues to slide up and down the seat. Very uncomfortable. Although the IFE screen was beautiful, it was not used because the lack of movie/tv selection. Maybe I am spoiled by my previous flight on SQ, and my experience on AA, but wow JL IFE movie selection was really really bad.

I am happy that I experienced JL J products, by IMO they are the worst TransPacific seats I have experienced, and will avoid them in the future. I was hoping their soft product would shine, but it did not. Maybe my flight to SEA on SQ on the A350 and A330 raised the bar, but I was extremely disappointed with the hard and soft product of JL. SQ outshined them in every potential category, and will continue to fly AA or CX anytime over JL.
get0ffdanutzz is offline  
Old Sep 10, 19, 5:43 pm
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What was so poor about JAL's IFE content, particularly vs AA? Looking at the program guide for September, there seems to be selection of recent Hollywood and Japanese movies & video, a few years ago, and some further back, along with several titles from other countries.
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Old Sep 10, 19, 8:23 pm
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Originally Posted by rustykettel View Post
What was so poor about JAL's IFE content, particularly vs AA? Looking at the program guide for September, there seems to be selection of recent Hollywood and Japanese movies & video, a few years ago, and some further back, along with several titles from other countries.
Just the selection in general was poor. Sure they had a few newer releases, most noticeable, some Marvel movies, but honestly they may had approx 10 movies excluding child movies, or comic book movies. With AA, they have 100's to select from, and most recently with my SQ flight, IFE had a few hundred of different hollywood films, and many genre's to choose from. For 16 hours a flight time, IMO, the selection was poor. This is not a make or break, but I expected more, and I expected a lot more from their 787 IFE- Which was probably the poorest IFE biz class product I've ever seen.
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Old Sep 11, 19, 5:13 am
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I've flown JL and SQ in J, and felt that JL hard and soft product were clearly superior. The only area where SQ was better was IFE.

I've been on dozens of JL biz class flights since 2003 and have never been disappointed.

The shell flat neo is the worst business class seat you've ever experienced? You've led a very sheltered travel life.
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Old Sep 11, 19, 5:16 am
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Stick to AA then! To each their own likes/preferences.
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Old Sep 11, 19, 8:11 am
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Originally Posted by Unimatrix One View Post
I've flown JL and SQ in J, and felt that JL hard and soft product were clearly superior. The only area where SQ was better was IFE.

I've been on dozens of JL biz class flights since 2003 and have never been disappointed.

The shell flat neo is the worst business class seat you've ever experienced? You've led a very sheltered travel life.
Again, this was my experience and my opinion- You and some others sound "butthurt" that I did not enjoy my experience All I'm trying to do is provide my honest review of my experience to hopefully give back to this forum. And yes, the shell flat neo, for a 6 hour flight was the worst biz class product I have flown. Not sure what you mean by sheltered life, please tell me a regional biz class seat that is worse than the shell flat neo? CX Regional, much more comfortable, some even have reverse herringbone, SQ A330 and 787 seats are much more comfortable.

You sound too emotionally involved.
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Old Sep 11, 19, 8:13 am
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Originally Posted by Tokyoite View Post
Stick to AA then! To each their own likes/preferences.
Obviously, I will stick with AA and CX. Again, this was a review of my personal experience to help others. I did not enjoy the soft or hard product, maybe it was just a bad day, but I am extremely subjective, and honest in my review. I want to help out other travelers.
deovrat and Tokyoite like this.
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Old Sep 11, 19, 5:45 pm
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I love JAL's soft product, and often their hard products. But I agree, not a fan of the Shell Flat Neos at all. Many better hard products out there, even on shorter routes.

I'm just happy they switched to the Sky Suite III's for my KIX to LAX route. It looks much better!
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Old Sep 12, 19, 3:25 pm
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It's unfortunate the OP was not satisfied with his JAL flight. I've flown JL 708, BKK to NRT several times with the Shell Flat Neo seats. This is a daytime flight and is relatively short, clocking in at less than 6 hours. I fly trans Pacific several times a year and enjoy the JL flights.
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