How to use the JAL coupons
Jun 16, 2018, 3:50 am
#1
Original Poster
Join Date: Dec 2006
Posts: 66
How to use the JAL coupons
As a JGD member, I received JPY50K coupon in March. On the website it says those coupons can be used towards int'l or domestic ticket purchase.
Just called JAL in Australia (the call was answered in HKG), I was advised that's not an option to use the coupon to pay for the ticket.
And then called JAL in UK, the agent said it is possible, however I have to post the coupons to their office to be processed.
How come different agent has the different way to interpret the policy? And why JAL treat customers in Japan and overseas so differently. I would think e-points for Diamond members in Japan is much better than the coupons issued to overseas members. Printing and mailing also cost money.........
Anyway, any idea how to use those paper coupons?
Just called JAL in Australia (the call was answered in HKG), I was advised that's not an option to use the coupon to pay for the ticket.
And then called JAL in UK, the agent said it is possible, however I have to post the coupons to their office to be processed.
How come different agent has the different way to interpret the policy? And why JAL treat customers in Japan and overseas so differently. I would think e-points for Diamond members in Japan is much better than the coupons issued to overseas members. Printing and mailing also cost money.........
Anyway, any idea how to use those paper coupons?
Jun 17, 2018, 12:35 am
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
You will need to mail in the coupons to the JAL office. Or if JAL has a ticket office in Sydney and you can synchronise it with being at the airport while it is open, you can do it in person there.
This means that the ticket will be manually issued and you will have to pay the 5400 yen (or local equivalent) ticketing fee.
This means that the ticket will be manually issued and you will have to pay the 5400 yen (or local equivalent) ticketing fee.
May 5, 2019, 3:32 am
#3
Join Date: Feb 2018
Posts: 245
Hello,
Does the manual processing fee apply for tickets issued from the JAL Plaza in Yurakucho? I have 10,000 coupon to use - however if there is a 5400 JPY processing fee it almost doesn't make it worthwhile to use the coupon. If it does apply, any suggestions of how to maximise the use of the coupon and avoid heavy processing fees.
Thank you
Does the manual processing fee apply for tickets issued from the JAL Plaza in Yurakucho? I have 10,000 coupon to use - however if there is a 5400 JPY processing fee it almost doesn't make it worthwhile to use the coupon. If it does apply, any suggestions of how to maximise the use of the coupon and avoid heavy processing fees.
Thank you
May 5, 2019, 1:08 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
Hello,
Does the manual processing fee apply for tickets issued from the JAL Plaza in Yurakucho? I have 10,000 coupon to use - however if there is a 5400 JPY processing fee it almost doesn't make it worthwhile to use the coupon. If it does apply, any suggestions of how to maximise the use of the coupon and avoid heavy processing fees.
Thank you
Does the manual processing fee apply for tickets issued from the JAL Plaza in Yurakucho? I have 10,000 coupon to use - however if there is a 5400 JPY processing fee it almost doesn't make it worthwhile to use the coupon. If it does apply, any suggestions of how to maximise the use of the coupon and avoid heavy processing fees.
Thank you
May 9, 2019, 6:51 am
#6
Join Date: Feb 2018
Posts: 245
For future reference, the good news is that the ticketing fee does not apply for domestic flights (only international flights). It feels a little unnecessary to apply it to International flights however at least it is possible to use the coupon without a fee for domestic flights (as I confirmed today at the JAL Plaza).
May 10, 2019, 7:05 am
#7
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,746