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Seat choice - Chase Ultimate Rewards + JAL flight

Seat choice - Chase Ultimate Rewards + JAL flight

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Old Apr 17, 19, 11:29 am
  #1  
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Join Date: Aug 2016
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Seat choice - Chase Ultimate Rewards + JAL flight

Hello friends,

I have booked a JAL flight (JFK to NRT) for August through the Chase Ultimate Rewards portal and am trying to see if I can pre-select my seat. I am unable to do so on the JAL website, as they state that I need to contact the agency that I used to book the flight with ("Warning: Some functions are not available since this reservation was created by other airlines or travel agencies. Please contact the airline or travel agency where you have created your reservation for more details.") while Chase (i.e. the agency) states in the confirmation e-mail that I should contact the airline to select a seat ("Note: Seat choice is not guaranteed, please check with airline to confirm seat selection."). Has anyone had to deal with this in the past? Should I just wait until closer to takeoff?

Thank you

F
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Old Apr 18, 19, 1:45 am
  #2  
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Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium, Hilton Gold, IHG Gold
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What is your booking class for the flight? Not all booking classes allows for seat allocation before check in..
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Old Apr 18, 19, 8:21 am
  #3  
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Join Date: Aug 2016
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Class O - which I assume is one of those classes

Thank you for your help

F
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Old Apr 18, 19, 8:49 am
  #4  
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Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium, Hilton Gold, IHG Gold
Posts: 8,299
Originally Posted by frca View Post
Class O - which I assume is one of those classes

Thank you for your help

F
Indeed, booking class O does not allow for advance seat selection.
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