Making reservation on JAL

Old Feb 26, 19, 8:46 am
Original Poster
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 2,435
Making reservation on JAL

On my upcoming trip I was trying to book a trip:


I am AAdvantage on AA but multi city reservation on is so useless, out of question. Went JAL website and tried to book multi city. Everything was fine till selecting final NRT-BOS leg, JAL reservation website only showed options on code share 10 a.m. departure on AA flight. I changed departure time preference but showed no option on afternoon and evening departure, did not even show NRT-BOS JL 8. ???

I decided to call JAL, yes U.S. reservation call center is usually 40 - 1 hr hold when not having any status on JAL Mileage Bank. The agent started construct reservation and told me the problem is NRT-PVG on BOS-PVG portion. The agent told me there is no economy available and only business class available. When I tried on JAL website there was no problem with NRT-PVG of BOS-PVG segment, it was return NRT-BOS could not display flights I wanted. The agent looked further and told me there are still a lot of seats open in economy but somehow JAL is not releasing the seats. The agent suggested to wait till JAL release those unsold seats. Alright...?

Then I went to Google Flights, was able to construct flight I wanted. Did not have problem with economy seat on NRT-PVG, no problem with getting late afternoon/early evening departure on final NRT-BOS leg. Clicked "Buy via AA" option and those were transferred to, all look good. JAL flights in JL flight number, not AA code share, no problem with NRT-PVG in economy. Purchased the ticket via Reservation ticketed. Could select seats on JAL flights via NRT-PVG is 787 with PE seats but sold as CY and as OneWorld Sapphire I could select PE seats on NRT-PVG.

What gives? JAL agent could not get seats on NRT-PVG, said no availability. But using Google Flight via I had no problem...
AlwaysAisle is offline  
Old Feb 26, 19, 11:59 am
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank Diamond, oneworld Emerald, Bonvoy Gold
Posts: 15,270
Because JAL+Amadeus sucks. I have been having similar issues and needed to book with someone else as a result
JALPak is online now  

Thread Tools
Search this Thread
Search Engine: