Seat assignment keeps changing itself - blocked seats?
Sep 26, 2018, 6:56 am
#1
Original Poster
Join Date: Oct 2015
Location: JFK, LGA
Programs: AA PRO, BA S
Posts: 185
Seat assignment keeps changing itself - blocked seats?
I’m traveling on an U fare AA award for a JAL operated BOS-NRT - when I use my JAL PNR to try and modify my seat from an aisle seat (2C) to one of the available window seats (4A/K, 7A/K) and hit confirm, it confirms my seat, but then when I refresh the page it shows my seat as the original 2C again (AA app still shows 2C as well so it’s not a display issue).
Ive called JAL twice to assign the seat from their end and they have no problem selecting the seat but then it overrides them too and they just tell me to wait until I get to the airport to assign a window.
Any idea what’s going on here? On a 787-9 (the 2-2-2) 7 is a bulkhead so maybe those are overriding me because they’re bassinet seats (but oddly I can select them and hit confirm as opposed to selecting 1K in first where it’s just blocked out), but I can’t imagine row 4 (last row in a mini cabin) is a bassinet seat? Any advice on how to get a window assigned? For my first 787 flight I kind of want a window...
thanks
Ive called JAL twice to assign the seat from their end and they have no problem selecting the seat but then it overrides them too and they just tell me to wait until I get to the airport to assign a window.
Any idea what’s going on here? On a 787-9 (the 2-2-2) 7 is a bulkhead so maybe those are overriding me because they’re bassinet seats (but oddly I can select them and hit confirm as opposed to selecting 1K in first where it’s just blocked out), but I can’t imagine row 4 (last row in a mini cabin) is a bassinet seat? Any advice on how to get a window assigned? For my first 787 flight I kind of want a window...
thanks
Sep 26, 2018, 12:50 pm
#2
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,402
Same here. TA tried too, gets confirmation and approx. a minute later the system appears to override the seat selection.
Oct 2, 2018, 12:07 am
#3
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
you dont have the status to get those seats. simple.
this allows full fare pax and/or high status pax to the the preferrable seats. im surprised not more airline use it.
this allows full fare pax and/or high status pax to the the preferrable seats. im surprised not more airline use it.
Oct 3, 2018, 10:02 am
#4
Join Date: Sep 2015
Programs: LH SEN; BA Gold
Posts: 8,402
Other airlines do that too but show those seats as blocked. It is counterintuitive to show passengers a range of empty seats that will not be allocated to them.
Oct 3, 2018, 11:36 pm
#6
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
i've been denied paying for an upgrade at the airport using miles on an JMB award ticket one time. sounds counter-intuitive and the lounge manager didnt know about it until i took out the award description in japanese
Oct 6, 2018, 7:38 am
#7
Join Date: Sep 2007
Location: MEL
Programs: QF Bronze, UA GM
Posts: 143
Login today, and find that I'd been bumped from them into the middle and there's now no way of getting two non-bulkhead window seats together due to load. Check EF and lo, the bulkhead seats are now showing as free. I'll call JAL tomorrow and see what can be done, but it's still annoying that I could've happily kept two non-bulkhead window seats, but due to their system now find myself in worse seats...
Sep 12, 2019, 6:15 pm
#8
Join Date: Jun 2009
Location: San Francisco, CA
Programs: Delta DM, Hyatt Globalist
Posts: 115
I am on a paid X business class fare. Using expert flyer I see some seats blocked, and a few in window empty. Looking at the seat map on JAL website to select a seat, all of the Window seats are occupied (this includes the blocked ones and the empty ones on expert flyer).
I might call in, but reading this thread it doesn't seem like that would help.
I might call in, but reading this thread it doesn't seem like that would help.
Sep 12, 2019, 10:54 pm
#9
Join Date: Aug 2019
Posts: 45
I’m traveling on an U fare AA award for a JAL operated BOS-NRT - when I use my JAL PNR to try and modify my seat from an aisle seat (2C) to one of the available window seats (4A/K, 7A/K) and hit confirm, it confirms my seat, but then when I refresh the page it shows my seat as the original 2C again (AA app still shows 2C as well so it’s not a display issue).
Ive called JAL twice to assign the seat from their end and they have no problem selecting the seat but then it overrides them too and they just tell me to wait until I get to the airport to assign a window.
Any idea what’s going on here? On a 787-9 (the 2-2-2) 7 is a bulkhead so maybe those are overriding me because they’re bassinet seats (but oddly I can select them and hit confirm as opposed to selecting 1K in first where it’s just blocked out), but I can’t imagine row 4 (last row in a mini cabin) is a bassinet seat? Any advice on how to get a window assigned? For my first 787 flight I kind of want a window...
thanks
Ive called JAL twice to assign the seat from their end and they have no problem selecting the seat but then it overrides them too and they just tell me to wait until I get to the airport to assign a window.
Any idea what’s going on here? On a 787-9 (the 2-2-2) 7 is a bulkhead so maybe those are overriding me because they’re bassinet seats (but oddly I can select them and hit confirm as opposed to selecting 1K in first where it’s just blocked out), but I can’t imagine row 4 (last row in a mini cabin) is a bassinet seat? Any advice on how to get a window assigned? For my first 787 flight I kind of want a window...
thanks
Sep 13, 2019, 2:28 am
#11
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,092
Sep 13, 2019, 5:21 am
#12
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
I am on a paid X business class fare. Using expert flyer I see some seats blocked, and a few in window empty. Looking at the seat map on JAL website to select a seat, all of the Window seats are occupied (this includes the blocked ones and the empty ones on expert flyer).
I might call in, but reading this thread it doesn't seem like that would help.
I might call in, but reading this thread it doesn't seem like that would help.
At OLCI, free for all.
As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
