Compensation for Delays

Old Jul 19, 18, 11:18 am
Original Poster
Join Date: Mar 2009
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Programs: UA GS 1.6MM, JPMorgan Reserve, Bonvoy Titanium & LTP
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Compensation for Delays


new to JAL forum and processes. I was flying on BA F Award ticket last week from JFK to HND and back from NRT to JFK.

I had a six hour delay on the outbound due to Aircraft rotation and 1h45min delay (waiting for gate) on return.

Would JAL compensate for those delays in general? How would i do this?

Thank you
hawata is offline  
Old Jul 19, 18, 3:53 pm

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I doubt very much that they would pay compensation. Under the regulations of the two countries in question there are no obligations.

But you can always try to contact customer relations an raise the issue.
CPH-Flyer is offline  
Old Jul 21, 18, 1:13 am
Join Date: May 2009
Location: Brexile / Tokyo
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There has been some disruption to on the HND-JFK route since Weds 18 July due to 'aircraft maintenance', including a downsize from 777-300 four class to 777-200 three class when I flew on Thursday 19 July.
In that context, JAL is very good at customer service and at process.
As an example, they called me 2 days before my flight and offered 30000 JPY (c.300 USD) to switch to an ANA flight departing for Narita 1hr earlier and, when checking in at JFK, they had printed copies of the revised cabin layout to assist seat selection.
For me, there was no upside to the switch, nor materiality for a ticket costing more than 8000 USD.
300USD would have comfortably covered the cost of a taxi from NRT to Tokyo and not much else.

I think that any offer of compensation would have already been mentioned if it fell within the scope of any JAL ex-gratia customer scheme/policy.
As per CPH-Flyer, customer relations might be an avenue to pursue (but with little to no expectation of success).
If you do, please come back and update us on the outcome.
geronimo is offline  
Old Jul 23, 18, 1:09 pm
Join Date: May 2006
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for 30000 yen i would take a very good meal and take a narita express or skyliner to nrt.
did you fly business class?
kaka is offline  

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