AA/JAL Partnership for Elites
Mar 2, 2018, 10:52 pm
#1
Original Poster
Join Date: Nov 2014
Location: Aspen, CO
Posts: 792
AA/JAL Partnership for Elites
Have a question regarding the snippet below:
"The customer experience is always on our mind, and that’s especially true for our VIP customers. In May, American implemented a process to assist top JAL customers flying codeshare on American to and from Japan at DFW, LAX, and ORD which is modeled after our Five Star Service, including guaranteed arrival, departure and connection assistance. Likewise, JAL will soon begin to assist our ConciergeKey members on select JAL flights at NRT and HND, followed later this year by Kansai International Airport in Osaka (KIX)."
What does AA mean by "top JAL customers?" Would this be JL Diamond, or is there a secret tier above this?
Thanks!
"The customer experience is always on our mind, and that’s especially true for our VIP customers. In May, American implemented a process to assist top JAL customers flying codeshare on American to and from Japan at DFW, LAX, and ORD which is modeled after our Five Star Service, including guaranteed arrival, departure and connection assistance. Likewise, JAL will soon begin to assist our ConciergeKey members on select JAL flights at NRT and HND, followed later this year by Kansai International Airport in Osaka (KIX)."
What does AA mean by "top JAL customers?" Would this be JL Diamond, or is there a secret tier above this?
Thanks!
Mar 2, 2018, 11:14 pm
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Have a question regarding the snippet below:
"The customer experience is always on our mind, and that’s especially true for our VIP customers. In May, American implemented a process to assist top JAL customers flying codeshare on American to and from Japan at DFW, LAX, and ORD which is modeled after our Five Star Service, including guaranteed arrival, departure and connection assistance. Likewise, JAL will soon begin to assist our ConciergeKey members on select JAL flights at NRT and HND, followed later this year by Kansai International Airport in Osaka (KIX)."
What does AA mean by "top JAL customers?" Would this be JL Diamond, or is there a secret tier above this?
Thanks!
"The customer experience is always on our mind, and that’s especially true for our VIP customers. In May, American implemented a process to assist top JAL customers flying codeshare on American to and from Japan at DFW, LAX, and ORD which is modeled after our Five Star Service, including guaranteed arrival, departure and connection assistance. Likewise, JAL will soon begin to assist our ConciergeKey members on select JAL flights at NRT and HND, followed later this year by Kansai International Airport in Osaka (KIX)."
What does AA mean by "top JAL customers?" Would this be JL Diamond, or is there a secret tier above this?
Thanks!
There are too many Diamond members for them to be included in this.
Mar 2, 2018, 11:22 pm
#3
Original Poster
Join Date: Nov 2014
Location: Aspen, CO
Posts: 792
Thank you for the quick response and 10-4. Curious to the tiers above Diamond - do you mind explaining? Very curious about this program and there isn't much about it online...
Mar 3, 2018, 3:10 am
#4
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Most programmes have their super tiers, BA has Premier and GGL, AA has concierge Key, UA has global services. I am not intimately familiar with the JAL one, but it will be alongside same methods of selection and benefits.
Mar 3, 2018, 3:17 am
#5
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
I have only heard about them as JALPak has mentioned them in the forum from time to time. I don't think there is any public information about them.
Mar 3, 2018, 6:14 am
#6
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,395
I don't know too much about them. Despite sometimes feeling like I live in airplanes and airports I have yet to qualify for anything above Diamond.
I have only heard about them as JALPak has mentioned them in the forum from time to time. I don't think there is any public information about them.
I have only heard about them as JALPak has mentioned them in the forum from time to time. I don't think there is any public information about them.
Mar 3, 2018, 7:07 am
#7
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Mar 3, 2018, 6:49 pm
#9
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
The other ones I have heard off are mentioned towards the end of this thread.
https://www.flyertalk.com/forum/japan-airlines-jal-mileage-bank/1884733-double-fly-points-promotion-2018-a-2.html
Mar 3, 2018, 10:08 pm
#11
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,395
Mar 3, 2018, 11:00 pm
#12
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,018
Often not about frequent flying, but about political and/or commercial influence.
A QF CL I am aware of rarely qualifies for the lowest status tier.
If you need to ask you do not qualify.
Mar 5, 2018, 6:03 am
#13
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,170
i think qantas Platinum One is equivalent tier... chairmans club is not merit based rather relationship based
Mar 7, 2018, 1:16 am
#14
Join Date: Oct 2014
Location: SF/Tokyo
Programs: JMB Metal/Diamond, ANA Diamond, HA Pualani Platinum and UA Premier.
Posts: 28
There is Metal in JAL for which they don't publish qualification rules and is above Diamond but apart from getting a titanium card and some domestic upgrade certificates, there's not much benefit to it.
But above that, JAL has the code PROM for their VIP customers who are usually CEOs and such. This is the level where JAL will have someone attend to you on boarding and disembarking.
But above that, JAL has the code PROM for their VIP customers who are usually CEOs and such. This is the level where JAL will have someone attend to you on boarding and disembarking.