Abandoned at NRT on Monday
Jan 24, 2018, 12:33 pm
#1
Original Poster
Join Date: Dec 2009
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Abandoned at NRT on Monday
Was in NRT when "snowmaggedon" happened. We sat in the plane for over 4 hours. Then NRT closed and the flight was canceled. On the way out of the plane we were given a sheet of paper and told to contact JAL. As I was flying JAL metal on an AA ticket, I called AA immediately and got booked on an AA flight the next evening. I"m not familiar with contract of carriage on JAL, but I was wondering if I was entitled to any form of compensation? One other thing, we were initially delayed due to incoming aircraft being late, had we gone off on scheduled time, we would of made it out of NRT. Does that matter?
Jan 24, 2018, 3:48 pm
#2
Ambassador: Japan Airlines
Join Date: Mar 2008
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Was in NRT when "snowmaggedon" happened. We sat in the plane for over 4 hours. Then NRT closed and the flight was canceled. On the way out of the plane we were given a sheet of paper and told to contact JAL. As I was flying JAL metal on an AA ticket, I called AA immediately and got booked on an AA flight the next evening. I"m not familiar with contract of carriage on JAL, but I was wondering if I was entitled to any form of compensation? One other thing, we were initially delayed due to incoming aircraft being late, had we gone off on scheduled time, we would of made it out of NRT. Does that matter?
Jan 24, 2018, 7:20 pm
#3
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Join Date: May 2006
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Was in NRT when "snowmaggedon" happened. We sat in the plane for over 4 hours. Then NRT closed and the flight was canceled. On the way out of the plane we were given a sheet of paper and told to contact JAL. As I was flying JAL metal on an AA ticket, I called AA immediately and got booked on an AA flight the next evening. I"m not familiar with contract of carriage on JAL, but I was wondering if I was entitled to any form of compensation? One other thing, we were initially delayed due to incoming aircraft being late, had we gone off on scheduled time, we would of made it out of NRT. Does that matter?
Jan 25, 2018, 5:34 am
#4
Join Date: Dec 2009
Location: IAD
Posts: 319
Was in NRT when "snowmaggedon" happened. We sat in the plane for over 4 hours. Then NRT closed and the flight was canceled. On the way out of the plane we were given a sheet of paper and told to contact JAL. As I was flying JAL metal on an AA ticket, I called AA immediately and got booked on an AA flight the next evening. I"m not familiar with contract of carriage on JAL, but I was wondering if I was entitled to any form of compensation? One other thing, we were initially delayed due to incoming aircraft being late, had we gone off on scheduled time, we would of made it out of NRT. Does that matter?
Jan 25, 2018, 8:08 am
#5
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,620
None that I'm aware of will... partially for this very reason. But, that's what travel insurance is for, either as a separate policy or through a credit card policy.
Jan 25, 2018, 11:29 pm
#6
Join Date: Oct 2012
Location: Tokyo
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"Abandoned at NRT on Monday" ...Who abandoned you? JAL? It is weather, and sorry to tell you that they (JAL) neither control the weather nor airport, so there is nothing more to do. Feel lucky that at the very least least you got a rebook the next day. Your insurance should cover any incidental costs such as hotel for the night.
Jan 29, 2018, 8:39 am
#7
Join Date: Jun 2012
Posts: 3,380
Airport hotels were sold out. Trains and buses were disrupted (last one was around 11:20pm anyways- public transport from narita late night sucks even without weather delay)
Airport offered free shuttles to Tokyo station starting 1am. I got on the second bus, got to Tokyo station around 3am, then taxi to hotel around 3:30
snow again this friday
(Related threads)
1/22 NRT Snow Delays
Narita airport mess 1/22/18
Mar 3, 2018, 3:43 am
#8
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Mar 3, 2018, 9:19 pm
#9
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not jl or cx. U get ow status miles eitgerway
Mar 3, 2018, 11:27 pm
#10
FlyerTalk Evangelist
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I'd be surprised if BA covered all of a presidential suite. The rules are not a carte blanche for all spends. Reasonable expenses are covered by the rules. But if they did, kudos for getting them to cough up for that.
Mar 4, 2018, 3:00 am
#11
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Mar 7, 2018, 1:06 am
#12
Join Date: Sep 2000
Location: New York, New York
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I got a good price, booked a normal room, knew what BA budget I can push for and approached the front desk saying I have this budget for a room and am willing to basically give them all of it provided they give the the presidential suite, it was 9pm and nobody was gonna book it, so they obliged
I didn't quite follow the part I have in bold in your quote above, though. It's not important to the thread so you don't have to address it. We can just leave it at "good job"!
Mar 9, 2018, 7:31 pm
#13
Join Date: Jul 2016
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Like all mentioned above, the delay caused by weather won't actually bring you any compensation. I would suggest you contact the airline ground agent and ask some kind of meal vouchers or even hotel stays, but YMMV...