Compensation for no IFE & WiFi

Old Dec 17, 2017, 12:00 pm
  #1  
Original Poster
 
Join Date: May 2017
Posts: 25
Angry Compensation for no IFE & WiFi

Recently on NRT to HKG Premium Economy. The flight IFE and WiFi was down but JAL still decided to fly.
They did suggest either 200 yen coupon or 1500 miles for the inconvenience. Giving out forms to all passengers for the compensation, however, I have not do that yet.
Anyone have any idea what compensation should I get or experience dealing with JAL about this issue? Thanks!
milkbottlec is offline  
Old Dec 17, 2017, 8:40 pm
  #2  
Ambassador: Japan Airlines
 
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,332
Originally Posted by milkbottlec
Recently on NRT to HKG Premium Economy. The flight IFE and WiFi was down but JAL still decided to fly.
They did suggest either 200 yen coupon or 1500 miles for the inconvenience. Giving out forms to all passengers for the compensation, however, I have not do that yet.
Anyone have any idea what compensation should I get or experience dealing with JAL about this issue? Thanks!
200 or 2000 JPY? And when was your flight? Was it on Dec 10?

JALPak is offline  
Old Dec 18, 2017, 8:01 am
  #3  
Original Poster
 
Join Date: May 2017
Posts: 25
Yea that's right. I was told it is a 200 JPY coupon or 1500 miles when a flight attendant came and talk to me on the flight.

Yes...Are you on the same flight?
milkbottlec is offline  
Old Dec 18, 2017, 8:11 am
  #4  
Ambassador: Japan Airlines
 
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,332
Originally Posted by milkbottlec
Yea that's right. I was told it is a 200 JPY coupon or 1500 miles when a flight attendant came and talk to me on the flight.

Yes...Are you on the same flight?
Yes, they offered 3000 JPY or 2250 miles for paid C ticket. It makes more sense if it's 2000 JPY or 1500 miles. FYI, Wi-Fi was functional so only the MAGIC IFE system wasn't.
JALPak is offline  
Old Dec 19, 2017, 8:36 pm
  #5  
 
Join Date: Oct 2013
Posts: 287
200 Yen just enough 1 can of good beer with some sweets, 2000 Yen is make sense if Business class pax offered 3000 Yen compensation
rickywk is offline  
Old Dec 22, 2017, 8:51 am
  #6  
Ambassador: Japan Airlines
 
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,332
So what are you going to choose?
JALPak is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.