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-   -   Compensation for no IFE & WiFi (https://www.flyertalk.com/forum/japan-airlines-jal-mileage-bank/1883275-compensation-no-ife-wifi.html)

milkbottlec Dec 17, 2017 12:00 pm
Compensation for no IFE & WiFi
 
Recently on NRT to HKG Premium Economy. The flight IFE and WiFi was down but JAL still decided to fly.
They did suggest either 200 yen coupon or 1500 miles for the inconvenience. Giving out forms to all passengers for the compensation, however, I have not do that yet.
Anyone have any idea what compensation should I get or experience dealing with JAL about this issue? Thanks!

JALPak Dec 17, 2017 8:40 pm
Originally Posted by milkbottlec (Post 29184738)
Recently on NRT to HKG Premium Economy. The flight IFE and WiFi was down but JAL still decided to fly.
They did suggest either 200 yen coupon or 1500 miles for the inconvenience. Giving out forms to all passengers for the compensation, however, I have not do that yet.
Anyone have any idea what compensation should I get or experience dealing with JAL about this issue? Thanks!
200 or 2000 JPY? And when was your flight? Was it on Dec 10?

milkbottlec Dec 18, 2017 8:01 am
Yea that's right. I was told it is a 200 JPY coupon or 1500 miles when a flight attendant came and talk to me on the flight.

Yes...Are you on the same flight?

JALPak Dec 18, 2017 8:11 am
Originally Posted by milkbottlec (Post 29187908)
Yea that's right. I was told it is a 200 JPY coupon or 1500 miles when a flight attendant came and talk to me on the flight.

Yes...Are you on the same flight?
Yes, they offered 3000 JPY or 2250 miles for paid C ticket. It makes more sense if it's 2000 JPY or 1500 miles. FYI, Wi-Fi was functional so only the MAGIC IFE system wasn't.

rickywk Dec 19, 2017 8:36 pm
200 Yen just enough 1 can of good beer with some sweets, 2000 Yen is make sense if Business class pax offered 3000 Yen compensation

JALPak Dec 22, 2017 8:51 am
So what are you going to choose?


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