JAL Reservation Line--Horrendous
Nov 22, 2017, 9:07 am
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
Nov 22, 2017, 5:19 pm
#4
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
Last Sunday morning and weekday morning, I had to wait 30 to 40 minutes on JGC line.
A worse thing is a Diamond/Premier line hung up after a short message of congestion.
So, I called JGC line and waited on a speaker phone.
A worse thing is a Diamond/Premier line hung up after a short message of congestion.
So, I called JGC line and waited on a speaker phone.
Nov 22, 2017, 5:25 pm
#5
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
The US line wasn’t that bad on 17th. Just waited 5 min or so on the Top Flyer line. I guess I beat the traffic by checking my reservations early. Now more people realize their bookings are messed up and start calling? LOL
Nov 23, 2017, 1:58 am
#6
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,156
I guess the reservations being showed as messed up is a website transition thing, and no an Amadeus system thing. For Japan site, with award bookings, pure JAL bookings and codeshare bookings in place, I have not had one spot of problems yet.
Nov 23, 2017, 2:08 am
#7
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
