JAL - I will never travel
Jul 18, 2015, 5:17 pm
#1
Original Poster
Join Date: Jul 2014
Programs: UNITED 1K / AA EXEC
Posts: 30
JAL - I will never travel
**** Must Read ****
I reserved a round trip ORD to NRT when this deal came. Took Cathy first outbound wonderful experience
Inbound NRT to ORD JAL first worst flight service
Worst veg.food and worst experience. I would recommend to change to other airline or cancell
I am never going to travel JAL
They discriminate non-revenue passengers or who you are
Filed complaints with DOT
I reserved a round trip ORD to NRT when this deal came. Took Cathy first outbound wonderful experience
Inbound NRT to ORD JAL first worst flight service
Worst veg.food and worst experience. I would recommend to change to other airline or cancell
I am never going to travel JAL
They discriminate non-revenue passengers or who you are
Filed complaints with DOT
Jul 18, 2015, 5:33 pm
#2
Join Date: Jun 2015
Location: LA
Programs: AA, DL, UA
Posts: 543
**** Must Read ****
I reserved a round trip ORD to NRT when this deal came. Took Cathy first outbound wonderful experience
Inbound NRT to ORD JAL first worst flight service
Worst veg.food and worst experience. I would recommend to change to other airline or cancell
I am never going to travel JAL
They discriminate non-revenue passengers or who you are
Filed complaints with DOT
I reserved a round trip ORD to NRT when this deal came. Took Cathy first outbound wonderful experience
Inbound NRT to ORD JAL first worst flight service
Worst veg.food and worst experience. I would recommend to change to other airline or cancell
I am never going to travel JAL
They discriminate non-revenue passengers or who you are
Filed complaints with DOT
Jul 18, 2015, 8:36 pm
#3
Join Date: Oct 2008
Posts: 2,384
My experience was the entire opposite.
Family of 4 non-Japanese with kids. The perfect flight and experience. The only blot was serving the fruit to my son the wrong way around (square plate with cut melon pointing away instead of towards the passenger). For example, they proactively reheated my 7 year old son's udon noodles when he was preoccupied with the TV and his first course.
I can't recall better flights ever. Including QF and SQ First. Perhaps cultural differences were in play? I have worked for a Japanese company so do have a slight understanding of their cultural inclinations.
Family of 4 non-Japanese with kids. The perfect flight and experience. The only blot was serving the fruit to my son the wrong way around (square plate with cut melon pointing away instead of towards the passenger). For example, they proactively reheated my 7 year old son's udon noodles when he was preoccupied with the TV and his first course.
I can't recall better flights ever. Including QF and SQ First. Perhaps cultural differences were in play? I have worked for a Japanese company so do have a slight understanding of their cultural inclinations.
Jul 18, 2015, 9:49 pm
#4
Original Poster
Join Date: Jul 2014
Programs: UNITED 1K / AA EXEC
Posts: 30
I booked the ticket using AA miles first class,
Jul 18, 2015, 9:57 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
**** Must Read ****
I reserved a round trip ORD to NRT when this deal came. Took Cathy first outbound wonderful experience
Inbound NRT to ORD JAL first worst flight service
Worst veg.food and worst experience. I would recommend to change to other airline or cancell
I am never going to travel JAL
They discriminate non-revenue passengers or who you are
Filed complaints with DOT
I reserved a round trip ORD to NRT when this deal came. Took Cathy first outbound wonderful experience
Inbound NRT to ORD JAL first worst flight service
Worst veg.food and worst experience. I would recommend to change to other airline or cancell
I am never going to travel JAL
They discriminate non-revenue passengers or who you are
Filed complaints with DOT
(admittedly, you might also want to avoid AA as there are SWU upgraders and AA Z space is far easier to find TPAC than JL, so good luck going to Japan again.)
Jul 18, 2015, 9:57 pm
#6
Original Poster
Join Date: Jul 2014
Programs: UNITED 1K / AA EXEC
Posts: 30
Just no service , I seem them going to other passengers again again, but no one come to me until I call them , I saw them going to passenger next to me every second, They know who paid $$$ and thats where they going to go, rest will see later, I talked some people who travelled JAL and changed my outward to Cathy first class, it was a superb experience, they go out of there way to make u happy. JAL staff very anti Indian, same the case as tour the country, I am done with Japan
Jul 18, 2015, 10:10 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Just no service , I seem them going to other passengers again again, but no one come to me until I call them , I saw them going to passenger next to me every second, They know who paid $$$ and thats where they going to go, rest will see later, I talked some people who travelled JAL and changed my outward to Cathy first class, it was a superb experience, they go out of there way to make u happy. JAL staff very anti Indian, same the case as tour the country, I am done with Japan
I know (from experience) that CX F is very good, though JL's product, service, and presentation is also very good in my opinion.
Jul 18, 2015, 10:39 pm
#8
Original Poster
Join Date: Jul 2014
Programs: UNITED 1K / AA EXEC
Posts: 30
I know, I just do not want to waste my hard earned miles, JAL good bye
Jul 18, 2015, 10:45 pm
#9
Original Poster
Join Date: Jul 2014
Programs: UNITED 1K / AA EXEC
Posts: 30
JAL very good until the service start in the cabin, they have a list of passenger and value list, award ticket at last, service is based on value of the ticket, the person next to me served by 3 people, where as me just 1 max at there own own free will
Jul 18, 2015, 11:16 pm
#10
Join Date: Oct 2008
Posts: 2,384
I got the served by 3 persons treatment as well. On both flights. Perhaps they mistook us for revenue passengers? On the outbound flight, the person preparing my meals even introduced herself. The person across the aisle from me was also on miles, and as far as I could tell, he received similar treatment. Also non-Japanese.
If anything, I think they do more with non-Japanese. From what I saw, the communication between Japanese is quicker - thus more streamlined. It took a little more time with us, with the slight language barrier using English (and my halting Japanese words), plus background stories etc.
If anything, I think they do more with non-Japanese. From what I saw, the communication between Japanese is quicker - thus more streamlined. It took a little more time with us, with the slight language barrier using English (and my halting Japanese words), plus background stories etc.
Jul 18, 2015, 11:46 pm
#11
Original Poster
Join Date: Jul 2014
Programs: UNITED 1K / AA EXEC
Posts: 30
I am done with JAL at any cost,
I travel economy on KLM than JAL First
I travel economy on KLM than JAL First
Jul 19, 2015, 12:50 am
#12
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Jul 19, 2015, 1:53 am
#13
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,724
If you had a bad experience just vote with your feet and chose a different carrier. Done, none of us can substantiate your claims as we weren't there. Stick with CX for example if you liked the experience. Simple. Just move on.
Jul 19, 2015, 5:47 am
#14
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,739
I'm a foreigner. I've flown JAL in J and F. Have flown on paid tickets and mileage awards/upgrades. Never noticed any difference in service between revenue tix and mileage tix. Never felt discriminated against as a foreigner.
Jul 19, 2015, 5:55 am
#15
Join Date: Jan 2010
Programs: Virtuoso, Marriott Stars/Luminous, Hilton Impresario, IHG Luxury & Lifestyle, Hyatt Prive etc
Posts: 2,003
Flew JAL F in April and found it perhaps the best First class we have tried (includes Etihad, Qatar, Emirates, Asiana, Thai, Cathay, DragonAir, Malaysian, Lufthansa, Swiss, BA) - great food, wonderful service, comfy seat. This was a US Airways redemption.
