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JAL will be migrating to Amadeus on Nov 16, 2017

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Old Jul 6, 2017, 2:42 am
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Last edit by: JALPak
Migration date: Nov 16 2017

Handling Procedure Changes: https://www.jal.co.jp/en/info/pss/dom/
  • Domestic ticket/awards will be valid for 1 year from the day after issuance date
  • Single 6 alphanumeric PNR will be used for entire itinerary instead of 4 digit PNR for each sector on domestic flights
  • No longer allows separation payments of Y and Class J/Domestic F upgrade fees
  • Credit card number will no longer be accepted as authentication method
  • Fares eligible for waitlisting will be reduced but deadline will be extended from T-48 to T-24
  • Can no longer change to an earlier flight when flying on domestic awards
  • ePoints will be refundable on awards and can specify the amount allocated on multiple passengers instead of splitting them equally
  • Some other ePoints enhancements on award tax/fee payments, JALPAK package payment will be refundable, etc

A lot more changes coming e.g. surface sector won't be included in total mileage calculation for award redemption: http://www.jal.co.jp/en/info/pss_world/jmb/inter.html

Upcoming system outages and OLCI suspensions/changes: http://www.jal.co.jp/en/info/pss_world/maintenance/?inbound=ar
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JAL will be migrating to Amadeus on Nov 16, 2017

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Old Jul 31, 2014, 5:50 am
  #1  
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JAL will be migrating to Amadeus on Nov 16, 2017
http://press.jal.co.jp/en/release/201407/003018.html

TOKYO July 31, 2014: Japan Airlines (JAL) has signed an agreement with Amadeus IT Group, S.A. (Amadeus) (*1) for Altea (*2) as part of its Passenger Service System (thereafter “PSS”) (*3) transformation programme.

At present, JAL is operating its own PSS for both Domestic and International services. The airline is currently conducting the detailed planning of its PSS migration and JAL aims to move from its existing PSS to Altea in 3 years.

...
So international and domestic flights will finally have a single system, i.e. no more 4 digit PNR for domestic reservations. Hopefully it will be a smooth transition unlike certain oneworld partner who did that recently.
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Old Jul 31, 2014, 6:27 am
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Do you mean Royal Jordanian, Cathay Pacific, or Sir Lankan?
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Old Jul 31, 2014, 6:48 am
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Why "in 3 years"?
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Old Jul 31, 2014, 6:56 pm
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Originally Posted by Himeno
Why "in 3 years"?
That's not long considered the complexity and scale of the project.
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Old Jun 7, 2017, 6:35 am
  #5  
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JAL will finally switch to Amadeus in November 2017. Hopefully with 3 years of planning it will be a smooth transition unlike CX's migration.

http://www.aviationwire.jp/archives/121655
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Old Jun 7, 2017, 9:23 pm
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Man! Just when I started to feel like I had figured out some of the quirks of JAL's reservations.. hopefully this will allow easier bookings from smaller US airports.
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Old Jul 6, 2017, 2:43 am
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Date has been set. It's Nov 16 2017

There are some changes in ticket handling for both cash and award tickets https://www.jal.co.jp/en/info/pss/dom/
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Old Jul 6, 2017, 4:27 am
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This will take away a lot of flexibility from the system. My company is already recommending we book other airlines. Too bad.
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Old Jul 6, 2017, 4:34 am
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Originally Posted by jgchiker
This will take away a lot of flexibility from the system. My company is already recommending we book other airlines. Too bad.
Of course, the old system is a custom-made in-house system. And looks like those who are required to fly in Y domestically by their company will have to wait till check in to upgrade to Class J and F after the migration.
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Old Jul 6, 2017, 6:14 am
  #10  
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Originally Posted by JALPak
Of course, the old system is a custom-made in-house system. And looks like those who are required to fly in Y domestically by their company will have to wait till check in to upgrade to Class J and F after the migration.
I see a positive in this, as my domestic flights are usually private bookings, and this should give a higher availability of F and J for me....
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Old Jul 8, 2017, 3:55 pm
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So, only AA, S7, and MH are not using Amadeus. Correct?
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Old Jul 9, 2017, 10:57 am
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Originally Posted by headinclouds
So, only AA, S7, and MH are not using Amadeus. Correct?
MH migrated to Amadeus last month.
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Old Jul 9, 2017, 1:31 pm
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Assuming you're asking about OW, then LA doesn't either (but JJ does).
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Old Jul 11, 2017, 12:11 am
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Ugh, the removal of waitlisting for users of the shareholders' fares and same-day award fare standby is a disappointing change.
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Old Jul 11, 2017, 1:16 am
  #15  
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Originally Posted by armagebedar
Ugh, the removal of waitlisting for users of the shareholders' fares and same-day award fare standby is a disappointing change.
no more same day award fare!? nooooooooooo
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