Jun 26, 2018, 12:52 pm
Last edit by: Tokyoite
Corona related JAL announcements page link.
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.A: Yes. written here (link) A. Definitely, within the lounge access rules of course. written here (link)
https://www.jal.co.jp/jp/en/info/2020/other/200228/
Just to kick start a wiki, with answers to frequent questions.
1. We're flying HND-NGO-HNL. NGO-HNL is booked in business class, but HND-NGO is in economy. Will we still get the baggage allowance as if we're flying business class the whole way?
2. We're flying HND-NGO-HNL. Will we have lounge access in HND?
[JAL NEWBIE LOUNGE] Ask Your Questions Here (flame free)
Nov 27, 2018, 5:06 am
#2701
Join Date: Aug 2015
Location: Tokyo
Programs: JGC premier
Posts: 349
Flying F on JAL via a partner's award. I just need an official-looking PDF of my itinerary for work purposes. Can't seem to get one from the website, and I gave up calling after 30 mins on hold.
Is there an email address or social media account I can try and get this from without calling?
Is there an email address or social media account I can try and get this from without calling?
Dec 1, 2018, 1:30 pm
#2702
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
Flying with OH on JL 1 SFO-HND in F and we have two middle seats on 77W. Is there a divider between the seats?
Can it be lowered?
Where can I find pictures of these seats?
TIA
Can it be lowered?
Where can I find pictures of these seats?
TIA
Dec 1, 2018, 1:43 pm
#2703
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
I know this is a flame-free thread, and God knows I've asked some newbie questions here, so I have to be respectful of people's conundrums, but have.. you ... considered Googling for "jal first class middle seat picture"? I literally had all the answers to your question in that single image search.
Dec 2, 2018, 6:25 am
#2704
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
Thank you CX for delaying my flight. I was “escorted” by JL773 CAs from immigration to baggage claim at MEL and there’s a big JL ad once I got off the plane too. These make up for the horrible CX flight I just had 
Dec 3, 2018, 9:50 am
#2705
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Dec 3, 2018, 9:54 am
#2706
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Flying F on JAL via a partner's award. I just need an official-looking PDF of my itinerary for work purposes. Can't seem to get one from the website, and I gave up calling after 30 mins on hold.
Is there an email address or social media account I can try and get this from without calling?
Is there an email address or social media account I can try and get this from without calling?
Dec 3, 2018, 10:02 am
#2707
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Japan Explorer Pass fare
Mine (my sister's, since I am a Japan resident) was that, they wouldnt issue the BP and check in cannot be done online, simply because they need to verify that the buyer of the fare has entered Japan on a non-resident visa (passport stamp), something that you (the purchaser) wouldn't have without first landing in Japan.
>Only individuals residing outside of Japan with an international air ticket to and from Japan are eligible to purchase JAL Japan Explorer Pass Fares.
Dec 3, 2018, 7:00 pm
#2708
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
How was your experience?
Japan Explorer Pass fare
Mine (my sister's, since I am a Japan resident) was that, they wouldnt issue the BP and check in cannot be done online, simply because they need to verify that the buyer of the fare has entered Japan on a non-resident visa (passport stamp), something that you (the purchaser) wouldn't have without first landing in Japan.
>Only individuals residing outside of Japan with an international air ticket to and from Japan are eligible to purchase JAL Japan Explorer Pass Fares.
Japan Explorer Pass fare
Mine (my sister's, since I am a Japan resident) was that, they wouldnt issue the BP and check in cannot be done online, simply because they need to verify that the buyer of the fare has entered Japan on a non-resident visa (passport stamp), something that you (the purchaser) wouldn't have without first landing in Japan.
>Only individuals residing outside of Japan with an international air ticket to and from Japan are eligible to purchase JAL Japan Explorer Pass Fares.
Dec 3, 2018, 10:02 pm
#2709
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
Reservation start at 09:30AM 25th Jan 2018 (JST) for flights from 25th March 2018 to 27th October 2018.
JMB member/JAL card/status holders have earlier access.
Dec 3, 2018, 11:29 pm
#2710
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
Many thanks for that info. January seems like a reasonable time to book. Will aim for that then.
Dec 5, 2018, 12:17 pm
#2711
Join Date: Dec 2006
Location: SF Bay Area
Programs: AA LT PLT 3 MM+, BA (very) Blue, CO nobody
Posts: 2,640
Dec 13, 2018, 8:34 pm
#2712
Join Date: Jul 2007
Location: ADQ
Programs: Alaska Air
Posts: 456
JAL Schedule Change Policy
Does JAL have an official policy regarding schedule changes? In other words, if the original flight departure time changes by X number of minutes, a person can change/cancel their itinerary? Specifically, if a flight departure changes by 30 minutes, is there any hope of recourse? Forgive me if this is covered somewhere. I have tried to search. Lots of info out there on US carriers, but I've had no luck finding JAL's policy.
For more detail, I did contact JAL by email and received a response that I could refund the ticket with no penalty - but since I booked the ticket through an OTA it had to be done through the OTA. Unfortunately, I made the rookie mistake of booking my ticket through Justfly. They, unsurprisingly, tell me it's a minor change and are unwilling to refund or change the ticket. I'm looking for any type of written policy, in addition to my email from JAL, to help persuade Justfly to refund or change my ticket. Does anyone have any information about JAL's policy when they change a scheduled flight time? Thank you for sharing if you do! And my deepest apologies if this has been asked and answered.
For more detail, I did contact JAL by email and received a response that I could refund the ticket with no penalty - but since I booked the ticket through an OTA it had to be done through the OTA. Unfortunately, I made the rookie mistake of booking my ticket through Justfly. They, unsurprisingly, tell me it's a minor change and are unwilling to refund or change the ticket. I'm looking for any type of written policy, in addition to my email from JAL, to help persuade Justfly to refund or change my ticket. Does anyone have any information about JAL's policy when they change a scheduled flight time? Thank you for sharing if you do! And my deepest apologies if this has been asked and answered.
Dec 13, 2018, 11:22 pm
#2714
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,154
Dec 13, 2018, 11:40 pm
#2715
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
Does JAL have an official policy regarding schedule changes? In other words, if the original flight departure time changes by X number of minutes, a person can change/cancel their itinerary? Specifically, if a flight departure changes by 30 minutes, is there any hope of recourse? Forgive me if this is covered somewhere. I have tried to search. Lots of info out there on US carriers, but I've had no luck finding JAL's policy.
For more detail, I did contact JAL by email and received a response that I could refund the ticket with no penalty - but since I booked the ticket through an OTA it had to be done through the OTA. Unfortunately, I made the rookie mistake of booking my ticket through Justfly. They, unsurprisingly, tell me it's a minor change and are unwilling to refund or change the ticket. I'm looking for any type of written policy, in addition to my email from JAL, to help persuade Justfly to refund or change my ticket. Does anyone have any information about JAL's policy when they change a scheduled flight time? Thank you for sharing if you do! And my deepest apologies if this has been asked and answered.
For more detail, I did contact JAL by email and received a response that I could refund the ticket with no penalty - but since I booked the ticket through an OTA it had to be done through the OTA. Unfortunately, I made the rookie mistake of booking my ticket through Justfly. They, unsurprisingly, tell me it's a minor change and are unwilling to refund or change the ticket. I'm looking for any type of written policy, in addition to my email from JAL, to help persuade Justfly to refund or change my ticket. Does anyone have any information about JAL's policy when they change a scheduled flight time? Thank you for sharing if you do! And my deepest apologies if this has been asked and answered.