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-   -   Selecting seats on JAL when booked as AA codeshare (https://www.flyertalk.com/forum/japan-airlines-jal-mileage-bank/1031016-selecting-seats-jal-when-booked-aa-codeshare.html)

relangford May 6, 15 7:14 pm

Update: I was finally able to, at least, see my entire itinerary on jal.com when I sign in on the Japan website (but not the US one) with the JL reservation number. The web address in the above posting does not work for me (maybe because I am in Korea ?). When I go to the reservation, I am told that I cannot select seats on jal.com because the ticketing was done by AA. Oh, well, I'm in seats 51K (a B777-300) and 48K (a B787-8) on my long-haul flights; wish I could do better, but AA telephone agent said only some seats were available for them to select from.

Long Train Runnin May 11, 15 1:42 pm

Question I have an S class ticket on a JAL operated flight sold as an AA codeshare. Last time I did this I had N class which meant seat assignment at T-72 does anyone know what the policy is for S class?

JALPak May 11, 15 2:32 pm


Originally Posted by Long Train Runnin (Post 24799634)
Question I have an S class ticket on a JAL operated flight sold as an AA codeshare. Last time I did this I had N class which meant seat assignment at T-72 does anyone know what the policy is for S class?

You should be able to assign seat once flight is confirmed.

Long Train Runnin May 11, 15 5:12 pm


Originally Posted by JALPak (Post 24799920)
You should be able to assign seat once flight is confirmed.

Thank you I see a seat assignment in my confirmation now. I guess the final question is would an AA Plat qualify for an exit row with them?

JALPak May 11, 15 7:12 pm


Originally Posted by Long Train Runnin (Post 24800759)
Thank you I see a seat assignment in my confirmation now. I guess the final question is would an AA Plat qualify for an exit row with them?

Not all exit row seats. You will be able to select them online if you are eligible and seats are still open.

Long Train Runnin May 12, 15 12:42 am


Originally Posted by JALPak (Post 24801261)
Not all exit row seats. You will be able to select them online if you are eligible and seats are still open.

Thank you so much for the quick replies. I will call tomorrow and get my JAL PNR and see what I can do.

Thanks Again.
Steve

Debonaire May 13, 15 9:25 am

I booked my ticket (AA codeshare JL operated) through a travel agent and AA is asking for a $25 fee to assign seats on the phone. My trip doesn't show up on the JAL website (even with JAL record locator, though a later all AA leg does show up), and the travel agent seems useless and unhelpful.

Anyone have any ideas or am I stuck with the $25 fee?

MajorFloyd May 20, 15 9:00 pm

Flew on a booking like this recently on an AA-issued ticket:

HKG-NRT (AA codeshare, CX operated, N class fare)
NRT-LAX (AA codeshare, JL operated, N)
LAX-NRT (AA issued and operated, N)
HND-HKG (AA codeshare, CX operated, S)

I called AA to get my CX and JL PNR. As I am a Marco Polo with status, I was able to call CX and get seats assigned. However, even though my FF# was in the system, the AA-issued tickets resulted in the CX webpage not showing my AA codeshare bookings.

I was able to get the AA-operated flight seat assignment via the website, including seat choices for free for elite OW members.

The problem came up for JL. Armed with the JL PNR, I logged onto the website, but when I pulled up my reservation page, it wouldn't let me go into the JL flight itself to choose seats. If I tried to check-in, it said check-in with AA. Of course, AA's webpage couldn't check me in for a JL-operated flight (despite what JL told me over the phone). I called both AA and JL and neither could assign a seat for me. I ended up having to go to the transit desk at NRT to get my seat but I did get my preferred aisle seat.

As an aside, I chose all these codeshare flights because AA earns the maximum 100% mileage on all sectors. If I had issued as a CX flight for the 2 CX sectors, they would have earned 25% only. The JL flight would have earned 50% only. On the very last HND-HKG flight, the AA fare wasn't available without paying much more money so I chose JL at 50% over CX at 25%.

JALPak May 20, 15 9:17 pm


Originally Posted by MajorFloyd (Post 24847276)
Flew on a booking like this recently on an AA-issued ticket:

HKG-NRT (AA codeshare, CX operated, N class fare)
NRT-LAX (AA codeshare, JL operated, N)
LAX-NRT (AA issued and operated, N)
HND-HKG (AA codeshare, CX operated, S)

I called AA to get my CX and JL PNR. As I am a Marco Polo with status, I was able to call CX and get seats assigned. However, even though my FF# was in the system, the AA-issued tickets resulted in the CX webpage not showing my AA codeshare bookings.

I was able to get the AA-operated flight seat assignment via the website, including seat choices for free for elite OW members.

The problem came up for JL. Armed with the JL PNR, I logged onto the website, but when I pulled up my reservation page, it wouldn't let me go into the JL flight itself to choose seats. If I tried to check-in, it said check-in with AA. Of course, AA's webpage couldn't check me in for a JL-operated flight (despite what JL told me over the phone). I called both AA and JL and neither could assign a seat for me. I ended up having to go to the transit desk at NRT to get my seat but I did get my preferred aisle seat.

As an aside, I chose all these codeshare flights because AA earns the maximum 100% mileage on all sectors. If I had issued as a CX flight for the 2 CX sectors, they would have earned 25% only. The JL flight would have earned 50% only. On the very last HND-HKG flight, the AA fare wasn't available without paying much more money so I chose JL at 50% over CX at 25%.

You are booked under N class that means no advanced seat assignment. If OLCI works, you need to wait till T-24 and do it via AA site. I've had problem in the past for checking in from CX operated AA coded connection to JL operated AA coded flight. OLCI for JL flight failed (even via AA website). CX couldn't even check my brother in at HKG and he had to do so at transfer desk and it was the day they grounded the 788 fleet. He wasted an hour there!

vxmike Feb 10, 16 1:09 am


Originally Posted by IceTrojan (Post 24040600)
Backstory: Booked through AA, AA codeshare on JL metal, SGN-NRT.

So I have that error when I try to pull up my reservation on the JAL website where I enter my JL rez number and other info, and it shows my NRT-LAX flight on AA, but not my initial AA(JL) SGN-NRT flight. (This is my return trip, outbound and same issues).

AA was able to select seats for me in Row 50-something. Row 16 is currently showing on EF as open, but JL says those seats are blocked, and AA can't request them.

Does anyone know if I will be able to do OLCI T-24 hours from SGN? I really don't want to show up 3 hours before departure.

TIA.

My experience is identical to yours thus far. I can even see my AA flights on the JAL website but not the JL flights sold as AA codeshare??? :confused:

Were you able to OLCI and select a seat at T-24 ?

Abidjan Feb 16, 16 9:04 am

I've found JL does not allow online-checkin of code-shared flights.

fedechat Feb 18, 16 2:25 pm

I'm having a hard time selecting 2 seats on JAL route

NRT-HAN AA codeshare, JL operated Economy seat on a 787-900

EF show row 47 available, and bunch of rows that are blocked (46, 46 and 51 to 55), AA can not see 47, so I have to select the last 2 seat available on row 51 (middle seats).
I tried to call JL US, no answer, JL AR same thing, lnly JL MX answered but they were unable to touch/select seats because is an AA codeshare. I didn't have a problem with SGN-NRT on a 787-800 on the same PNR.

Abidjan Feb 19, 16 6:31 am

Do you follow AA on Twitter? If so (or when you do), send them a DM to check/assign.

mster Feb 20, 16 7:25 pm


Originally Posted by IceTrojan (Post 24040600)
Backstory: Booked through AA, AA codeshare on JL metal, SGN-NRT.

So I have that error when I try to pull up my reservation on the JAL website where I enter my JL rez number and other info, and it shows my NRT-LAX flight on AA, but not my initial AA(JL) SGN-NRT flight. (This is my return trip, outbound and same issues).

Exact same issues here. I can pull up my reservation on the JAL site, but it doesn't show either my NRT-SGN or SGN-NRT flights, which are the only JAL flights on the itinerary. Anyone find a solution? Is calling AA / JAL the only way to get seats assigned?

CPH-Flyer Feb 20, 16 7:38 pm


Originally Posted by mster (Post 26218251)
Exact same issues here. I can pull up my reservation on the JAL site, but it doesn't show either my NRT-SGN or SGN-NRT flights, which are the only JAL flights on the itinerary. Anyone find a solution? Is calling AA / JAL the only way to get seats assigned?

If it is an AA codeshare, AA should assign the seats, and JL will not be able to touch the reservation. But in general you will often be sent back and forth, AA will often insist that it is a JL flight and hence they can just give you the JL PNR not actually assign the seats.


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