Jun 11, 2017, 8:32 am
Last edit by: garkman
Can Seats Be Preassigned?
If your flight is marketed as AA, but on JL metal (i.e. "AA 8499 Operated by Japan Airlines"), the following apply based upon the fare code or booking code for your flight segments:
If your flight is marketed as AA, but on JL metal (i.e. "AA 8499 Operated by Japan Airlines"), the following apply based upon the fare code or booking code for your flight segments:
N - Seats may only be selected at checkin/airport
O - Seats may only be selected at checkin/airport (Confirmed with AA 6/11/17)
Others - Probably can preassign, but please modify this wiki if not
AA Award tickets on JL metal - DO allow seat assignments.
**When inputting a flight number that is a single digit (such as flight 1 from HND-SFO), you must add a leading '0' (zero) when looking up your flight. Failure to do this will result in an error that they can't find your PNR.
If you try to call AA on these fares and select seats, even as an EXP, the agent will be unable to view the seatmap and select seats for you. Your reservation will simply display "--" as the seat selection. Oftentimes these codeshare tickets do not allow JL checkin at T-72 hours, so you may not be able to actually get seats until the airport. You can try online checkin with JL here: http://www.jal.co.jp/en/inter/boarding/quic/
You may find more information here:
Flights from US to Japan
Flights from US to Other Asian Destinations
==========
Info added on 15th Sept. 2019. As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
Info added on 15th Sept. 2019. As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
==========
Which Booking Code Am I In?
If you have not viewed your fare at booking, you can follow the below steps to check your booking code:
Which Booking Code Am I In?
If you have not viewed your fare at booking, you can follow the below steps to check your booking code:
- Visit AA.com and open your itinerary
- Visit the URL https://www.aa.com/reservation/print...raryReceipt.do
- Your booking code should appear for each flight
Selecting seats on JAL when booked as AA codeshare
Dec 28, 2019, 6:58 pm
#257
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
Dec 29, 2019, 6:41 pm
#258
Join Date: Apr 2015
Location: Seattle, WA
Programs: UA 1K, Delta PM, AA EXP, Marriott AMB, IHG Gold
Posts: 448
If you booked a pure JL flight number (eg. JL 123) via AA, you can get the JL (Amadeus) record locator simply by asking the AAgent on the phone.
If you are booked on an AA codeshre flight number (eg. AA8123 operated by JL), nothing will show in AA's system. As such, you will have to ask JL for the actual Amadeus record locator by telling them "I am booked on JL 123 [you will need to give them the pure JL flight number as opposed the AA flight number], my name is XXXX and my date of travel is such and such...".
If you are booked on an AA codeshre flight number (eg. AA8123 operated by JL), nothing will show in AA's system. As such, you will have to ask JL for the actual Amadeus record locator by telling them "I am booked on JL 123 [you will need to give them the pure JL flight number as opposed the AA flight number], my name is XXXX and my date of travel is such and such...".
Also - I tried to QR eticket workaround suggested, but as others have pointed out, it does not work for AA/JL codeshares.
Dec 29, 2019, 9:02 pm
#259
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,394
Tried to call JAL call center both yesterday and today but wait was too long and could not get through! Will try again tomorrow morning. (Maybe the UK call center instead)
Also - I tried to QR eticket workaround suggested, but as others have pointed out, it does not work for AA/JL codeshares.
Also - I tried to QR eticket workaround suggested, but as others have pointed out, it does not work for AA/JL codeshares.
Dec 30, 2019, 4:57 am
#260
Join Date: Oct 2019
Posts: 65
Had the same issue with my BA codeshare flight. JL refuse to give me a window seat in business as I booked through BA. They did assign me an aisle seat over the phone though. I even offered to pay extra but they wouldn't have it. Only way to get a window seat is to get lucky when online check-in opens or have status. So frustrating. It seems nobody on the internet has been able to circumvent this ridiculous rule.
Dec 30, 2019, 1:49 pm
#261
Join Date: Apr 2015
Location: Seattle, WA
Programs: UA 1K, Delta PM, AA EXP, Marriott AMB, IHG Gold
Posts: 448
and I now have my window seats. A lot more painless than waiting for JL to pick up the phone. Yay!
Dec 31, 2019, 3:12 am
#262
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
For a BA operated/AA marketed flight, I just call AA to get the BA record locator, which then allows me to go to the BA website to select seats. Done it many times without issue, in both Y & J.
I've only done it once or twice the other way around (BA marketed/AA operated), and I remember the process was similar as above (with carriers switched).
Jan 4, 2020, 6:55 am
#263
Join Date: Dec 2019
Location: San Jose, California
Programs: AA Platinum Pro
Posts: 51
IME, getting seat assignments on an AA or BA codeshare (when operated by the other carrier) have been among the smoothest of all codeshares that I've encountered.
For a BA operated/AA marketed flight, I just call AA to get the BA record locator, which then allows me to go to the BA website to select seats. Done it many times without issue, in both Y & J.
I've only done it once or twice the other way around (BA marketed/AA operated), and I remember the process was similar as above (with carriers switched).
For a BA operated/AA marketed flight, I just call AA to get the BA record locator, which then allows me to go to the BA website to select seats. Done it many times without issue, in both Y & J.
I've only done it once or twice the other way around (BA marketed/AA operated), and I remember the process was similar as above (with carriers switched).
Jan 5, 2020, 2:57 am
#264
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,502
But if not, then I just prefer selecting seats while looking at a seat map, rather than going back and forth with an agent on what seats are available.
It also helps if a better seat becomes available later on, where I can just go online and make the change instead of calling up AA again.
Jan 28, 2020, 12:55 am
#265
Join Date: Apr 2008
Programs: SQ PPS, BA Gold
Posts: 24
I have an upcoming J itinerary with some AA-marketed, JAL-operated segments in the middle of it.
Is there a way for me to get AA's computers to push the seat assignment request again to JAL? As far as I'm concerned, this is an atrocious experience for paid J (plus OWE).
- JAL said to call AA, so I did and booked seats. AA.com shows them.
- I noticed on ExpertFlyer that those seats are still...open.
- I call JAL, who patches in an AA agent in a 3-way call. AA says we have seats. JAL agent says we do not (but refuses to help). The JAL agent asks the AA agent to drop off of the call and then proceeded to bad mouth AA for not being "helpful" (
codeshares are a mess, but *maybe* JAL could be a little more helpful here).
Is there a way for me to get AA's computers to push the seat assignment request again to JAL? As far as I'm concerned, this is an atrocious experience for paid J (plus OWE).
- I have Amadeus PNR but unable to "manage my booking" on JAL website (error message/ booking can't be found)
- Travel agent tells me they cannot assign seats on JL operated segments (4 out of 6 segments in the booking)
- JL tells me it's an AA ticket and AA should assign the seats
- AA customer service tells me that only full fare business class tickets (J booking class) AND OWS/OWE status are required to get seat pre-assignment on JL code-share...
Feb 5, 2020, 9:37 pm
#266
Join Date: Dec 2007
Programs: BA Gold, UA Premier Platinum, Bonvoy Platinum, OnBusiness, Eurostar C.Blanche
Posts: 106
Ok I need some help here
- Award ticket
- HKG-HND-HKG / B772
- 2 pax - 1 OWE 1 OWS
- Logged in using JL flight #s and AMA PNR
- Selected 1A/2A - all good for about a month.
Now found out that I got kicked out of those seats and moved to 3D/G
Expertflyer shows my previously selected 1A/2A as blocked. I assume for OWE? Which I am!
call JL?
or is there another trick?
will JL unblock seats and reserve those as I am OWE or is that not an official rule?
- Award ticket
- HKG-HND-HKG / B772
- 2 pax - 1 OWE 1 OWS
- Logged in using JL flight #s and AMA PNR
- Selected 1A/2A - all good for about a month.
Now found out that I got kicked out of those seats and moved to 3D/G
Expertflyer shows my previously selected 1A/2A as blocked. I assume for OWE? Which I am!
call JL?
or is there another trick?
will JL unblock seats and reserve those as I am OWE or is that not an official rule?
Feb 5, 2020, 11:12 pm
#267
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Ok I need some help here
- Award ticket
- HKG-HND-HKG / B772
- 2 pax - 1 OWE 1 OWS
- Logged in using JL flight #s and AMA PNR
- Selected 1A/2A - all good for about a month.
Now found out that I got kicked out of those seats and moved to 3D/G
Expertflyer shows my previously selected 1A/2A as blocked. I assume for OWE? Which I am!
call JL?
or is there another trick?
will JL unblock seats and reserve those as I am OWE or is that not an official rule?
- Award ticket
- HKG-HND-HKG / B772
- 2 pax - 1 OWE 1 OWS
- Logged in using JL flight #s and AMA PNR
- Selected 1A/2A - all good for about a month.
Now found out that I got kicked out of those seats and moved to 3D/G
Expertflyer shows my previously selected 1A/2A as blocked. I assume for OWE? Which I am!
call JL?
or is there another trick?
will JL unblock seats and reserve those as I am OWE or is that not an official rule?
Feb 6, 2020, 8:39 pm
#268
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Ok I need some help here
- Award ticket
- HKG-HND-HKG / B772
- 2 pax - 1 OWE 1 OWS
- Logged in using JL flight #s and AMA PNR
- Selected 1A/2A - all good for about a month.
Now found out that I got kicked out of those seats and moved to 3D/G
Expertflyer shows my previously selected 1A/2A as blocked. I assume for OWE? Which I am!
call JL?
or is there another trick?
will JL unblock seats and reserve those as I am OWE or is that not an official rule?
- Award ticket
- HKG-HND-HKG / B772
- 2 pax - 1 OWE 1 OWS
- Logged in using JL flight #s and AMA PNR
- Selected 1A/2A - all good for about a month.
Now found out that I got kicked out of those seats and moved to 3D/G
Expertflyer shows my previously selected 1A/2A as blocked. I assume for OWE? Which I am!
call JL?
or is there another trick?
will JL unblock seats and reserve those as I am OWE or is that not an official rule?
this thread is about Selecting seats on JAL when booked as AA codeshare. Yours is not a codeshare.
Feb 6, 2020, 10:39 pm
#269
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Looking at booking an AA/JL itinerary in discount business class. Same price on either carrier's stock. Sounds like I should book through JL if I want seat assignments on the JL segments (3 of 4)? Will I have trouble getting an advance seat on the AA operated segment from AA? I'm EXP.
Feb 6, 2020, 11:26 pm
#270
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Looking at booking an AA/JL itinerary in discount business class. Same price on either carrier's stock. Sounds like I should book through JL if I want seat assignments on the JL segments (3 of 4)? Will I have trouble getting an advance seat on the AA operated segment from AA? I'm EXP.