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-   -   Coperto service charge in Italian restaurants (https://www.flyertalk.com/forum/italy/1402326-coperto-service-charge-italian-restaurants.html)

slawecki Oct 30, 2012 7:30 am

Coperto service charge in Italian restaurants
 
Almost every restaurant i have eaten in in Italy charges coperto. usually 2-3 euro, sometimes as high as 5 euro. this is in answer to the removed cover charge that was moved to England.

jamm Oct 30, 2012 3:40 pm


Originally Posted by slawecki (Post 19591452)
Almost every restaurant i have eaten in in Italy charges coperto. usually 2-3 euro, sometimes as high as 5 euro. this is in answer to the removed cover charge that was moved to England.


Dear Jer,

since 01/2006 in Rome, and Lazio region, the "pane e coperto" has been banned. Slowly this has been extended to every italian region.
Unfortunately there are still small towns which apply pane and coperto fee, even though this is not legal anymore.
Normally a compliant, referring to the "ordinanza" (the law that forbid to apply pane and coperto fee), is enough to get it removed from the bill.
I am sorry and disappointed if you've been asked to pay for it after 2006, as it's not a correct and professional behavior.

Best wishes!

sk3 Oct 30, 2012 4:20 pm


Originally Posted by jamm (Post 19594216)
Dear Jer,

since 01/2006 in Rome, and Lazio region, the "pane e coperto" has been banned. Slowly this has been extended to every italian region.
Unfortunately there are still small towns which apply pane and coperto fee, even though this is not legal anymore.
Normally a compliant, referring to the "ordinanza" (the law that forbid to apply pane and coperto fee), is enough to get it removed from the bill.
I am sorry and disappointed if you've been asked to pay for it after 2006, as it's not a correct and professional behavior.

Best wishes!

Thanks, as always, for your great info. ^

But I've read that many tourists still receive this charge - being targetted as tourists and therefore unlikely to know of the ordinance you refer to.

Could you possibly share with us an appropriate sentence in Italian that we tourist types could use if faced with being charged for pane e coperto?

sk3 Oct 30, 2012 4:39 pm

I just did a search over on Slowtravel, and here are a few mentions from last year regarding the pane e coperto charges - for each link, it's the first post I'm referring to:

http://slowtalk.com/groupee/forums/a...1#499005175001

http://slowtalk.com/groupee/forums/a...1#324002175001

http://slowtalk.com/groupee/forums/a...1#884003694001

http://slowtalk.com/groupee/forums/a...1#983001794001

sk3 Oct 30, 2012 4:48 pm

And here's an entire thread from ST that discusses this topic:

More on tipping, pane e coperto (the thread is from June of last year).

slawecki Oct 30, 2012 7:16 pm

hotel monaco grand canal:COPERTO
Couvert
Cover Charge
€ 6,50

jamm Oct 30, 2012 10:33 pm

Venezia doesn't have this pane and coperto ban, as long as it's stated in the menu it's legal.
In Rome, and the whole Lazio region, it's forbidden to have this item in the menu and of course in the bill.
Then there are associations of restaurants also in other regions who decided to remove "pane and coperto" , some applies others don't, as it's not a law.

The "pane e coperto" fee in Rome restaurants is not only targeting tourists, locals often get it too as well, but nevertheless it's not correct.

jamm Oct 30, 2012 10:45 pm

this one in english http://www.italia.it/en/useful-infor...estaurant.html

all the other sites I'm stepping to seem to lack english version :(
http://giostream.altervista.org/prez...sta-normativo/

slawecki Oct 31, 2012 12:17 am

that's pretty strong language for when about half of italy can and does still charge coperto legally. i see bologna charges, venice charges. small towns? milan, bologna, venice,?

there is more to italy than rome. has been for a couple thousand years.

jamm Oct 31, 2012 1:18 am

yes my mistake in the first post when I stated it was slowly extended to all the other regions. That was actually the plan but other regions didn't completely follow up.
I had the hope the first link I provided in the previous post confirming that it's just Lazio region until now with effective ban would have mitigated the strong language of mine :-)

sk3 Oct 31, 2012 2:20 am

And I confused the pane e coperto charge with a service charge - and it was the service charge I had read about being targetted to tourists (specifically to English speakers). Sorry about my earlier post.

Here's where I had read about it, from ParlaFood:
Grano and the Selective Service Charge

Forrest Bump Oct 31, 2012 4:12 am

- Always ask for a receipt.
- Check it out in details.
- Refuse to pay the "coperto" voice and subtract yourself from the bill
- If pay cash give the exact amount (of course with NO tip!) and wave goodbye
(never leave cash on the table, hand it to waiter/cashier)
- Give a call to Finance Police at 117 (free of charge) and report the business

With those dudes being firm and resolute is the way to go.

"Il coperto non è dovuto" - "Coperto is not due"

That's it.

sk3 Oct 31, 2012 4:43 am


Originally Posted by Forrest Bump (Post 19596578)
- Always ask for a receipt.
- Check it out in details.
- Refuse to pay the "coperto" voice and subtract yourself from the bill
- If pay cash give the exact amount (of course with NO tip!) and wave goodbye
(never leave cash on the table, hand it to waiter/cashier)
- Give a call to Finance Police at 117 (free of charge) and report the business

With those dudes being firm and resolute is the way to go.

"Il coperto non è dovuto" - "Coperto is not due"

That's it.

Thanks for the info! Your post just reminded me of an article I came across last year and thought it had very useful info regarding reading your receipts. But then I shared it on SlowTravel and basically got flamed.

Here's the article in question (it's a blog post from a tour group company called Walks of Italy):
How Not to Get Ripped Off Eating in Italy

And here's the Slowtravel thread with the discussion (my user name there is Jady):
Great Tips for Dining in Italy Without the Rip-Off

Forrest Bump Oct 31, 2012 5:37 am

That article is excellent sk3.
Thanks for posting.
It is as insightful as the info you dispense here.

Flames aside, all Italians know that what happens in the main tourist areas by many restaurateurs, is indecent.
And it is disturbing even more as it affects the tourist experience in Italy in whole.
I'm sure following the hint given, without being paranoid of course, can forfeit the 99% of traps.

jamm Oct 31, 2012 8:59 am


Originally Posted by sk3 (Post 19596653)
Here's the article in question (it's a blog post from a tour group company called Walks of Italy):
How Not to Get Ripped Off Eating in Italy

very good one, on the same line here another article in english The anti-scam guide to italian restaurants


Originally Posted by sk3 (Post 19594442)
Could you possibly share with us an appropriate sentence in Italian that we tourist types could use if faced with being charged for pane e coperto?

The magic word is Guardia di Finanza :)
As pointed out by Forrest Bump you can call (free of charge) 117 to report it.
But normally the threat of Guardia di Finanza would immediately discourage any restaurant to abuse a tourist/local. No place would want GdF being involved, as they won't leave without giving a fine.


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