Time to process EC261 claim
Sep 19, 23, 11:31 am
#1
Formerly known as newbie elite
Original Poster
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, AC50K
Posts: 2,870
Time to process EC261 claim
Looked for an existing thead, apologies if I missed it.
Submitted an EC261 compensation via email to ITA (as instrucred on their web site), I got claim number immediately. We are about 6 weeks later and have heard nothing, anyone have an idea how long it usually takes to get an answer from ITA?
Submitted an EC261 compensation via email to ITA (as instrucred on their web site), I got claim number immediately. We are about 6 weeks later and have heard nothing, anyone have an idea how long it usually takes to get an answer from ITA?
Sep 20, 23, 11:24 am
#2
Join Date: May 2014
Location: BRU
Programs: BA GGL, TK E (*G), ITA exec
Posts: 3,818
Looked for an existing thead, apologies if I missed it.
Submitted an EC261 compensation via email to ITA (as instrucred on their web site), I got claim number immediately. We are about 6 weeks later and have heard nothing, anyone have an idea how long it usually takes to get an answer from ITA?
Submitted an EC261 compensation via email to ITA (as instrucred on their web site), I got claim number immediately. We are about 6 weeks later and have heard nothing, anyone have an idea how long it usually takes to get an answer from ITA?
Sep 27, 23, 8:37 am
#3
Join Date: Feb 2012
Location: Milano-London
Programs: ITA Executive
Posts: 161
My data points under ITA (both relating to German Airways-operated flights on the LIN/LCY route):
- Flight cancelled 23/09/2022. Claim lodged (by email) 25/09/2022. Compensation received in my bank 20/10/2022.
- Flight cancelled 28/04/2023. Claim lodged (by email) 01/05/2023. Compensation received in my bank 15/05/2023.
So with me they were pretty quick.
- Flight cancelled 23/09/2022. Claim lodged (by email) 25/09/2022. Compensation received in my bank 20/10/2022.
- Flight cancelled 28/04/2023. Claim lodged (by email) 01/05/2023. Compensation received in my bank 15/05/2023.
So with me they were pretty quick.
