ITA Airways Volare (Skyteam) Status Match is back
Mar 23, 2022, 5:05 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,005
Now you've got to work out how to keep them ….at a very low cost
Mar 23, 2022, 8:42 pm
#17
Join Date: Jan 2010
Location: London
Programs: AA Lifetime Platinum
Posts: 329
Help! Received the status match acceptance and welcome emails. Cannot figure out how to actually download the virtual card into my iphone. There is no attachment. The link to the personal area shows my status (Volare Executive) but has no link to download a virtual card. The app does not enable you to display membership either.
Mar 24, 2022, 2:53 am
#18
Join Date: Apr 2014
Location: Kazakhstan
Programs: BA Gold, AirAstana Silver (much use as chocolate teapot)
Posts: 867
Help! Received the status match acceptance and welcome emails. Cannot figure out how to actually download the virtual card into my iphone. There is no attachment. The link to the personal area shows my status (Volare Executive) but has no link to download a virtual card. The app does not enable you to display membership either.
Mar 24, 2022, 3:06 am
#19
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,380
Their web tool is busted, says to submit ID front and back in .jpg, .pdf, or .png formats. I've tried .jpg and .png and it says file type not supported. No way of emailing them. I'm going to try a different browser.
EDIT: No dice, and they also have American's top elite tier mis-labeled as "Premier 1K" instead of Executive Platinum.
EDIT: ....and their support page is broken as well. It asks for a reason/topic (required) from a drop-down menu but then doesn't have anything to select, so you can't submit a ticket.
EDIT: No dice, and they also have American's top elite tier mis-labeled as "Premier 1K" instead of Executive Platinum.
EDIT: ....and their support page is broken as well. It asks for a reason/topic (required) from a drop-down menu but then doesn't have anything to select, so you can't submit a ticket.
EDIT: I found that screenshots from iOS are accepted by the tool, so I took a screenshot of my passport and uploaded that.
EDIT2: While that worked for me, it didn't for my wife. One can only hope their plane maintenance crew is a little more capable than whoever put together their website.
EDIT3: While I was able to submit a request from AF/KL Flying Blue, I now see that AF/KL is completely gone from the form, although it's still listed as a valid "origin" program for the status match. What a hot mess.
EDIT4: And just now I noticed that AF/KL are also gone from list of eligible programs. Feels like someone published the wrong page or something
EDIT5: No, it's just ITA's IT - https://www.itaspa.com/en_en/volare//statusmatch.html (with two slashes) has a short list of eligible programs, https://www.itaspa.com/en_en/volare/statusmatch.html (with one slash) has a longer list.
EDIT6: Realistically though it looks like SkyTeam programs are excluded now
Last edited by mfkne; Mar 24, 2022 at 8:42 am
Mar 24, 2022, 2:29 pm
#20
Join Date: Jan 2010
Location: London
Programs: AA Lifetime Platinum
Posts: 329
I had the same issue, initially. When you download the app & then open it for some reason it doesn't ask for you login & password. I closed the app on my phone, then reopened it & it did prompt for login & password. It recognised my status, show a copy of the card, with an option to download a copy to Wallet
Mar 25, 2022, 1:13 am
#21
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,380
Even though Flying Blue was removed from the list I got confirmation that my status match was approved. When I submitted the form FB was still listed though.
Mar 25, 2022, 6:12 am
#22
Join Date: Apr 2009
Location: HEL
Programs: BA Gold, AY Gold
Posts: 649
The status acquired through the new match is apparently valid until 04/2023. Has anyone from the old match tried to extend their 01/2023 validity based on the benefits of the status having been very limited so far?
Mar 25, 2022, 3:59 pm
#23
Join Date: Feb 2022
Programs: AY+ Plat, SQ*G, QR Gold, Marriott Titanium, Hyatt Globalist, Hilton Diamond
Posts: 44
Mar 27, 2022, 9:41 am
#24
Join Date: Mar 2022
Location: London
Programs: BAEC
Posts: 1
Applied for the match from BAEC Silver and got an email confirming the match last Monday, but heard nothing since then. No changes to the card in the app or even confirmation that I'd be matched to Premier, anyone else had a similar wait because it sounds like most other people had fairly quick updates.
Mar 27, 2022, 6:12 pm
#25
Join Date: Jul 2013
Location: SYD, Australia
Programs: QF Plat/OWE, HH ♦, IHG ♦ AMB, ALL Plat, GHA Ti, Bonvoy Gold
Posts: 26
Applied for the match from BAEC Silver and got an email confirming the match last Monday, but heard nothing since then. No changes to the card in the app or even confirmation that I'd be matched to Premier, anyone else had a similar wait because it sounds like most other people had fairly quick updates.
Cheers,
Matt.
Mar 27, 2022, 6:36 pm
#26
Join Date: Jan 2010
Posts: 9,302
Applied for the match from BAEC Silver and got an email confirming the match last Monday, but heard nothing since then. No changes to the card in the app or even confirmation that I'd be matched to Premier, anyone else had a similar wait because it sounds like most other people had fairly quick updates.
Mar 28, 2022, 1:45 am
#27
Original Poster
Join Date: Feb 2013
Location: Stockholm
Programs: Miles & Smiles, Volare, Eurobonus
Posts: 14
Help! Received the status match acceptance and welcome emails. Cannot figure out how to actually download the virtual card into my iphone. There is no attachment. The link to the personal area shows my status (Volare Executive) but has no link to download a virtual card. The app does not enable you to display membership either.
It worked out fine everywhere, and with Volare on KLM in Stockholm Arlanda, Schiphol and Heathrow.
Easy to scroll down through the doc at check-in, lounges and the gates.
Mar 28, 2022, 11:59 am
#29
Join Date: Mar 2008
Location: DEN
Programs: UA Silver, whatever the Amex plat gets me and somehow still IHG Diamond after 3 years of no nights
Posts: 693
United Premier Platinum (*G and 2nd highest level of the 4 UA levels)
Submitted Friday 3/25 around 12:00 (US mountain time) via website
Confirmed via email on 3/26 at 02:00
Online account now (3/28) shows Executive level on website profile page.
Submitted Friday 3/25 around 12:00 (US mountain time) via website
Confirmed via email on 3/26 at 02:00
Online account now (3/28) shows Executive level on website profile page.
Mar 28, 2022, 2:44 pm
#30
Join Date: Jul 2013
Location: SYD, Australia
Programs: QF Plat/OWE, HH ♦, IHG ♦ AMB, ALL Plat, GHA Ti, Bonvoy Gold
Posts: 26
Unless it’s manually done, I expect they might run weekly batches. Others with confirmations from earlier last week might also expect to be updated in the system now, as well
Cheers,
Matt.
