ICHG hotels that respond to emails
#31
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
So far I find most ICs respond quite quickly. Off hand I think I received reply within a day (at most two) from
Toronto Centre
Paris
Hong Kong
Willard
The Barclay takes a bit longer, and even then I recall not receiving any....
I email Toronto Yorkville last night, so waiting for a reply...
(amended: Got reply from Yorkville the next morning)
The Holiday Inn in Charleston, SC replied within 24 hours, but the Mill House (also in Charleston) never replied.
Toronto Centre
Paris
Hong Kong
Willard
The Barclay takes a bit longer, and even then I recall not receiving any....
I email Toronto Yorkville last night, so waiting for a reply...
(amended: Got reply from Yorkville the next morning)
The Holiday Inn in Charleston, SC replied within 24 hours, but the Mill House (also in Charleston) never replied.
Last edited by choptliva; Feb 15, 2007 at 8:04 am Reason: update info
#32
Join Date: Apr 2005
Location: Boston, MA
Programs: SPG Plat, PC Plat, AA ExPlat, LT Gold
Posts: 1,892
#33
Join Date: Jan 2006
Location: Germany
Programs: Currently without any status :(
Posts: 1,555
Although we do not like the MH anymore, I did get an answer to my mail rather quickly and time difference seemed to have more a role than actual response time.
I have not tried that after the change of management.
(looking forward to the new IC. might even schedule a trip just for that ...)
I have not tried that after the change of management.
(looking forward to the new IC. might even schedule a trip just for that ...)
#34
Join Date: Jun 2006
Location: London
Programs: IHG Ambassador & Virgin Atlantic Flying Club
Posts: 158
IC Rome
Over the last two days I have been in email contact with the I Rome to book two rooms for June - very efficient contact - all emails were answered within a short period of time - maximum two/three hours ^
#35
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Santa Barbara, CA
Programs: ICH Ambassador, HH Gold VIP, Starwood Platinum Preferred, UA Premier, AA, Marriott Bonvoy
Posts: 10,629
CP Ventura Beach
I have always been impressed with the e-mail response time of this hotel, even though I was unimpressed with the previous management. Now it's fine.
#37
Join Date: Sep 2006
Location: Princeton, NJ; Lviv Ukraine
Programs: UA 3.6MM, AF/KL Lifetime Plat, BA Gold, AA 1MM, IC Spire RA, Kimpton IC, Marriott Plat, et alia
Posts: 2,732
This past week, got replies from IC SHA, IC SIN and IC TYO.
Recently received from Willard, AUS, SYD, FRA and Paris Opera.
Did not receive replies from IC Montreal, but now I have personal emails of key management there, so I've now solved that problem.
Recently received from Willard, AUS, SYD, FRA and Paris Opera.
Did not receive replies from IC Montreal, but now I have personal emails of key management there, so I've now solved that problem.
#40
Join Date: Oct 2006
Location: UK
Programs: UA / US - PC Plat
Posts: 281
Although not IC properties, this is my experience of email request.
As a Platinum member I did email the following hotels requesting an upgrade:
Holiday Inn London Heathrow No Reply to Email, although upgraded at check in
Crown Plaza United Nations New York Hotel replied with 24 hours, and upgraded at Check in.
Holiday Inn Atlantic City, no reply to email, and no upgrade at check in.
As a Platinum member I did email the following hotels requesting an upgrade:
Holiday Inn London Heathrow No Reply to Email, although upgraded at check in
Crown Plaza United Nations New York Hotel replied with 24 hours, and upgraded at Check in.
Holiday Inn Atlantic City, no reply to email, and no upgrade at check in.
#41
Join Date: Dec 2004
Location: Minneapolis, MN
Programs: IC Roy Amb, PC Plat, MR Plat,Delta,AA,NWA,Hyatt,Starwood,Hilton
Posts: 292
Also not an IC, but the Sunspree in Jamaica has been awful. This is my third email to them about an upgrade on a vacation reservation.
Even a "No" would be fine, but an answer is all I am looking for.
The manager did write a couple months back telling me someone else would be in touch soon, but then nothing....
SAS
Even a "No" would be fine, but an answer is all I am looking for.
The manager did write a couple months back telling me someone else would be in touch soon, but then nothing....
SAS
#44
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,664
HI Frankfurt Neu Isenburg and HI Heidelberg Queen
Both hotels responded quickly. The second one insists on charging a parking fee even though they are in a suburban area with lots of space. I asked them to waive the fee or lose my business -- they lost my business, but answered promptly.
HTB.
HTB.
#45
Join Date: Dec 2004
Location: Minneapolis, MN
Programs: IC Roy Amb, PC Plat, MR Plat,Delta,AA,NWA,Hyatt,Starwood,Hilton
Posts: 292
Update:
After posting this, I just got a response today from the hotel saying they would try to upgrade me to an ocean front room as I requested
SAS
After posting this, I just got a response today from the hotel saying they would try to upgrade me to an ocean front room as I requested
SAS
Also not an IC, but the Sunspree in Jamaica has been awful. This is my third email to them about an upgrade on a vacation reservation.
Even a "No" would be fine, but an answer is all I am looking for.
The manager did write a couple months back telling me someone else would be in touch soon, but then nothing....
SAS
Even a "No" would be fine, but an answer is all I am looking for.
The manager did write a couple months back telling me someone else would be in touch soon, but then nothing....
SAS