IC Toronto Center (Master Thread)

Old Jan 29, 18, 8:51 pm
  #61  
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Is there any free wireless Internet here? Have there been any renovations or updates in the past year or two?
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Old Jan 30, 18, 8:43 am
  #62  
 
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Standard wireless internet access is free if you are an IHG Rewards Club member. In addition, rooms/hotel have been recently renovated.

mxm135
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Old Apr 16, 19, 6:03 pm
  #63  
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Stay Report - 4/13 - 4/14

Location: The best part about the hotel. For touring Toronto the location is excellent. It's a block away from Skydome and the CN Tower and two blocks away from the downtown Rail Station which means you can either take an Uber or the UP Express to YYZ. It's walking distance to Queen Street which has a number of nice restaurants and stores and there's a TTC Station a few blocks away.



Hotel: The hotel is an older concrete hulk but it's nice on the inside. The lobby has a bar and restaurant and a few stores and there's an attached underground parking garage which is accessed through the basement level. The 3rd floor has an indoor pool and fitness center.





Check In: A very mixed bag. I was traveling with two of my brothers. The first is Ambassador and IHG Platinum and he was treated extremely well by the agent and upgraded to a suite on the 26th floor. The second was just IHG Platinum. I was checking in with him and our agent was hostile. We had a reservation for a superior room marked for two people with two beds. Our agent claimed we had been "upgraded" to a deluxe room with just a King and he claimed there were no rooms with two beds left but he would give us a free cot to make up for it. I pulled up the IHG app and pointed out the hotel was selling four rooms with two beds. All of a sudden a room materialized.

Room: Pretty bad. It overlooked the pool of all things and nothing about it felt luxury. On the plus side the beds were comfortable, there were outlets next to them and the bathroom was nice.







Other: My brother I was staying with complained about the check in experience on checkout and was given...500 points. I'm Spire/Ambassador and I ended up wishing I'd been the one who booked the room. I like the location of the hotel but after the treatment I experienced I'd have second thoughts about coming back.
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Old Jul 30, 19, 2:43 pm
  #64  
 
Join Date: Sep 2015
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I'll start with a heavily edited post by CMK10.
Originally Posted by CMK10 View Post
Location: The best part about the hotel.

Check In: A very mixed bag.

Room: Pretty bad.

Other: I like the location of the hotel but after the treatment I experienced I'd have second thoughts about coming back.
This was my first ever stay in an Intercontinental Hotel, and it did nothing to make me want to stay in another.

I made a reservation for a club-access room over the phone, because the web site required a CVV but provided no field in which to enter it. The agent botched some details of the reservation, but I was able to edit it on-line.

A month later, when a lower rate became available, I changed the reservation. At check-in, the hotel had no record of the lower-rate reservation. When I produced the confirmatory email, the desk clerk changed it. (That was the second desk clerk, who was far better than the aloof so-and-so who just barely deigned to perform the check-in.)

The room had a scale, something I don't believe I had ever seen in a hotel room before. Unfortunately, it didn't work. There was one of those fancy illuminated mirrors, where the user could turn on a circumferential light. The light turned on, but not off. (Well, it did turn off when I unplugged it.) The "premium access" internet that came with the club-access room was marginal as standard access. The lamp on the desk had its switch in-line on the cord, and positioned just under the back of the desk, where it wasn't visible until viewed from almost directly above or below. The lounge attendants were busy chatting amongst themselves and left the "lounge closed" sign in the entryway for ten minutes after the opening time. (At that point, I asked if we could enter; I don't know how long it would have taken them to move the sign if left to their own volition.) And the Welcome Amenity points did not post.

I stayed here because of the location, but I'll probably be at the Hilton (about 800 m north) on future visits to Toronto.
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Old Jul 31, 19, 1:15 am
  #65  
 
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I can second that. This IC is in all terms inferior to all other IC's I know, especially considering that it is not necessarily cheap. And I'm saying this as Royal Ambassador. At breakfast during my last stay in May they even asked me to pay additionally for a second cappuccino
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Old Jul 31, 19, 8:00 am
  #66  
 
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Originally Posted by serpens View Post
This was my first ever stay in an Intercontinental Hotel, and it did nothing to make me want to stay in another.
Originally Posted by boekel View Post
This IC is in all terms inferior to all other IC's I know,
That's a sweeping statement, and in this case, encouraging.
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