Does anyone have issues with the IHG main website in the last two days?
May 6, 2021, 9:01 am
#3
Original Poster
Join Date: Mar 2014
Posts: 546
Yes, I have. I've tried different browsers on both desktop and mobile devices. I can't even log into my account. The "Sign In" button doesn't seem to do anything. It started to behave this way since yesterday (I've made reservations the day before with no problem).
May 6, 2021, 12:04 pm
#5
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,436
What I've realised recently when trying to book 2 reward rooms sometimes is that when the last reward room is booked, it takes time for the website to stop showing reward night being available. However, during this time, when you try to book another reward room, it will error out.
May 6, 2021, 12:59 pm
#6
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,359
I've been unable to log into my IHG account from my laptop either today or yesterday. I was able to log in using the Android app and chrome on my phone.
On my laptop I tried different browsers and the incognito mode. I finally called IHG customer care and the agent said she would send in a "report" and that I was the second person she had talked to who reported this same problem.
On my laptop I tried different browsers and the incognito mode. I finally called IHG customer care and the agent said she would send in a "report" and that I was the second person she had talked to who reported this same problem.
May 9, 2021, 7:03 pm
#7
Join Date: Jul 2009
Location: LAX
Programs: Lifetime Levels in AA & Marriott
Posts: 161
Me as well all day today on Windows Chrome and (old) IE. Paid stay search results are not shown and the full window/frame is displaying. The error of "An error has occurred. Please contact your nearest reservation office and a representative will be able to assist you." is displayed in a light tan bar near the top. 
May 9, 2021, 9:12 pm
#8
Join Date: Jul 2012
Posts: 35
I've been having the exact same issue for few days as well on my main browser (it seems to be fixed now)... my first issue appeared before the original post above
I was not getting any results when I was trying to book a reservation 50% of the time. Inside my account, I was having hard time to verify my upcoming stays, most of the time with an error message.
when I tried with another browser it was working OK
I was not getting any results when I was trying to book a reservation 50% of the time. Inside my account, I was having hard time to verify my upcoming stays, most of the time with an error message.
when I tried with another browser it was working OK
May 10, 2021, 5:16 pm
#9
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
May 11, 2021, 8:38 am
#10
Join Date: Jul 2012
Posts: 35
This morning, it's even worse, not working on any of my browsers
can't connect to my account for my next booking with the below Error
! Sorry, please try again. If the problem persists, please contact Customer Care for assistance.
can't connect to my account for my next booking with the below Error
! Sorry, please try again. If the problem persists, please contact Customer Care for assistance.
May 12, 2021, 3:23 pm
#12
Join Date: Nov 2003
Location: Charlotte, NC USA
Programs: American Executive Platinum, One World Emerald, IC Royal Ambassador
Posts: 309
I am having all the issues mentioned here...started about one week ago. I used my husband's computer and all was fine. I cleared cookies, rebooted, used a different search engine...nothing. Anyone find a fix? I have been reluctant to call, but I must
May 12, 2021, 4:00 pm
#13
Join Date: Nov 2003
Location: Charlotte, NC USA
Programs: American Executive Platinum, One World Emerald, IC Royal Ambassador
Posts: 309
So I called. They told me to try Firefox or Mazilla. I used Firefox and got in fine. But Microsoft Bing and Google Chrome will not work for me. I hope this is helpful.
May 13, 2021, 2:48 pm
#15
Join Date: Aug 2005
Posts: 118
Gee, I guess I am not the only one. When I try and log in and click on the log in button, nothing happens. When I try and select a hotel, no hotels appear. OUCH. I use a desktop with Windows 7 and have three browsers, Google Chrome, Microsoft, and the AOL browser. None of these seem to work.
Luckily an old outdated version of Internet Explorer seems to work.
Luckily an old outdated version of Internet Explorer seems to work.
