HIX Burlingame CA not running airport shuttle
Sep 21, 2020, 8:05 pm
#1
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HIX Burlingame CA not running airport shuttle
Staying tonight at the HIX South on Bayshore in Burlingame. Should have known the $70 rate would have some strings attached. When you search for hotels in this area, where all the IHG properties display, this property shows:
SHUTTLE
Shuttle information is not available
This means there is no shuttle. If you're planning a stay here in the future, best to check ahead and see if they're operating a shuttle., so you're not surprised like I was.
- Free Breakfast
- Pool
- Wireless Internet
- Business Center
- Airport Shuttle
- Complimentary Airport Shuttle Service Available For :San Francisco Intl Airport
SHUTTLE
Shuttle information is not available
This means there is no shuttle. If you're planning a stay here in the future, best to check ahead and see if they're operating a shuttle., so you're not surprised like I was.
Sep 22, 2020, 3:16 am
#2
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I'm jus wondering if "no shuttle" a conclusion you came to from the "no information" message, or did you call to confirm?
Sep 22, 2020, 8:26 am
#3
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I'm staying at the property. Not only did I call from the airport, I talked to two different employees here (one who I had spoke with from the airport), including a manager that went over the website with me. I told her I would not be staying again in two weeks due to the misleading information posted on their website. Cancelled the second booking 5 minutes before I spoke with her. They need to do better with their website.
Sep 22, 2020, 8:52 am
#4
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For comparison, look at the Holiday Inn Express North in South San Francisco (you may be thinking of that one as there isn't a Holiday Inn in Burlingame). They have the exact same language/links as the one in Burlingame, including a link to the "learn more" page that says "shuttle information not available". One thing different here is that they have clear language on the front page of the property website showing this:
The HIX South in Burlingame should use that same section to post a special alert that the airport shuttle is not operating, or clearly spell it out somewhere else.
Just noticed under the FAQ for HIX in Burlingame they list this (something else they need to fix that is no longer correct):
Special Alert!!! The ONLY hotel on the northside of SFO Airport with Complimentary Airport Shuttle Service! We are also serving our deluxe hot continental breakfast with a COVID-19 safe to-go option.
Just noticed under the FAQ for HIX in Burlingame they list this (something else they need to fix that is no longer correct):
Does Holiday Inn Express San Francisco-Airport South offer free airport shuttle service?
Holiday Inn Express San Francisco-Airport South offers free shuttle service from San Francisco Intl Airport. Every 30 minutes to and from the SFO Airport 4am to 12:30 am..
Holiday Inn Express San Francisco-Airport South offers free shuttle service from San Francisco Intl Airport. Every 30 minutes to and from the SFO Airport 4am to 12:30 am..
Last edited by tom911; Sep 22, 2020 at 8:59 am
Sep 22, 2020, 9:30 am
#5
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I'm on board the SAMTRANS 292 bus to the airport. It stops across from the Grand Hyatt ($2.25 regular fare or $1 with my senior Clipper card) Saves me another $15 Lyft fare.
Sep 22, 2020, 9:58 am
#6
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This is something that should be made blatantly obvious upon booking. For airport hotels that historically provide shuttle service, or those that you would expect provide service, this is like a "This Hotel Does Not Provide Toilet Paper" or "This Hotel Does Not Have Hot Water" warning, so obviously stated, that you would trip over it.
Thanks for the heads up, OP.
Thanks for the heads up, OP.
Sep 22, 2020, 2:19 pm
#8
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Sep 22, 2020, 2:35 pm
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Sep 22, 2020, 4:52 pm
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Sep 22, 2020, 5:25 pm
#11
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Number 137 of asinine statements putting onus on hotel customer for shortcomings of a hotel property. I do go along with calling hotel before booking and on day of arrival. Things change too rapidly with shuttle operations. Sometimes beyond control of hotel.