Nov 18, 2020, 12:27 pm
Last edit by: username
12/17/21 - separate thread discussing the already-extended certificates expiring 12/31/2021: https://www.flyertalk.com/forum/intercontinental-hotels-ihg-rewards-intercontinental-ambassador/2054777-will-ihg-extend-expiration-certificates-set-expire-12-31-21-a-6.html
12/16 Updated today: https://thepointsguy.com/news/ihg-free-night-update/
12/15 People are seeing a new certificate posted with expiration of 8/31/2021
12/8 Doctor of Credit: https://www.doctorofcredit.com/rumor-ihg-to-extend-free-night-certificates-until-august-2021/
12/8 The Points Guy: https://thepointsguy.com/news/ihg-free-night-update
12/3 Loyalty Lobby: https://loyaltylobby.com/2020/12/03/opinion-ihg-is-really-shortsighted-for-not-extending-expiring-certificates
11/18 Loyalty Lobby: https://loyaltylobby.com/2020/11/18/...g-certificates
IHG Executive Contact Information for those who want to escalate:
https://www.elliott.org/company-contacts/intercontinental-hotels/
12/16 Updated today: https://thepointsguy.com/news/ihg-free-night-update/
12/15 People are seeing a new certificate posted with expiration of 8/31/2021
12/8 Doctor of Credit: https://www.doctorofcredit.com/rumor-ihg-to-extend-free-night-certificates-until-august-2021/
12/8 The Points Guy: https://thepointsguy.com/news/ihg-free-night-update
12/3 Loyalty Lobby: https://loyaltylobby.com/2020/12/03/opinion-ihg-is-really-shortsighted-for-not-extending-expiring-certificates
11/18 Loyalty Lobby: https://loyaltylobby.com/2020/11/18/...g-certificates
IHG Executive Contact Information for those who want to escalate:
https://www.elliott.org/company-contacts/intercontinental-hotels/
Coronavirus: Extension of Annual Free Night from IHG Rewards Club Visa / Mastercard
Mar 4, 2020, 1:51 pm
#1
Original Poster
Join Date: Sep 2007
Location: San Francisco & London
Programs: UA1k, Oneworld Sapphire, Hyatt Globalist, IHG DiamondAmb, Hilton Diamond, Marriott LTP,
Posts: 1,785
Coronavirus: Extension of Annual Free Night from IHG Rewards Club Visa / Mastercard
Has anyone had any luck extending expiring certificates?
I have one expiring late March - I will not be able to use due to Corona-vius travel ban
I have one expiring late March - I will not be able to use due to Corona-vius travel ban
Mar 10, 2020, 11:16 am
#3
Join Date: Jan 2016
Programs: Ink/Sapphire/Freedom/SPG
Posts: 338
Mar 10, 2020, 6:37 pm
#4
Join Date: Dec 2017
Posts: 223
I've spoken to reps at IHG and Chase (including a manager at Chase), and they're all staying firm in their stance that this is a "use it or lose it" benefit, and there is no way to extend the expiration date or to offer any other one-time courtesies.
Mar 13, 2020, 9:28 pm
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
I have an uncapped Chase certificate expiring this month. I had to cancel the trip I'd been saving the certificate for, and don't have any more trips in the near future (both thanks to COVID-19).
I've spoken to reps at IHG and Chase (including a manager at Chase), and they're all staying firm in their stance that this is a "use it or lose it" benefit, and there is no way to extend the expiration date or to offer any other one-time courtesies.
I've spoken to reps at IHG and Chase (including a manager at Chase), and they're all staying firm in their stance that this is a "use it or lose it" benefit, and there is no way to extend the expiration date or to offer any other one-time courtesies.
Mar 13, 2020, 9:32 pm
#6
Join Date: Dec 2017
Posts: 223
They are counting on the breakage - that is the only reason why the bank and its partner offer free night cert instead of equivlant points, especially now the certs are all capped at 40K anyway... In the form of the points, there is very very rare chance to have breakage. In the form of the certs, the breakage rate is very high because people's travel plans could unexpectedly changed by many factors even without the current disruption, and then unable to make new plans, so either forfeit the cert or use it just for the sake of use it, at a very low value. If they are points, keeping the account alive is very easy.
As an example, Marriott recently announced that all free night certificates expiring in 2020 will now be automatically extended through Jan 2021 (see this blog post). I wish IHG would implement a similar policy.
Mar 14, 2020, 11:50 am
#7
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
I have an uncapped Chase certificate expiring this month. I had to cancel the trip I'd been saving the certificate for, and don't have any more trips in the near future (both thanks to COVID-19).
I've spoken to reps at IHG and Chase (including a manager at Chase), and they're all staying firm in their stance that this is a "use it or lose it" benefit, and there is no way to extend the expiration date or to offer any other one-time courtesies.
I've spoken to reps at IHG and Chase (including a manager at Chase), and they're all staying firm in their stance that this is a "use it or lose it" benefit, and there is no way to extend the expiration date or to offer any other one-time courtesies.
Meanwhile Hilton just announced they will extend the timeframe allowed for their cc free nights. I truly hope IHG follows!
"For all unexpired Weekend Night Rewards as of March 11, 2020, and all new ones issued until August 30, 2020, we are extending the expiration date through the end of next summer (August 31, 2021). There is no need for you to do anything, as your certificate(s) are being automatically updated in our systems."
Last edited by TravelinSperry; Mar 14, 2020 at 12:36 pm
Mar 14, 2020, 3:17 pm
#10
Join Date: Apr 2016
Posts: 28
Extending the Chase IHG Free Night
Marriott just followed Hilton’s lead by extending free night expiration deadlines.
I guess - and hope - IHG will follow suit before my Chase IHG free night expires this June.
if you contacted IHG or Chase, please keep us posted!
I guess - and hope - IHG will follow suit before my Chase IHG free night expires this June.
if you contacted IHG or Chase, please keep us posted!
Mar 14, 2020, 3:40 pm
#11
Join Date: Mar 2003
Location: SC USA
Programs: Delta, AA, Hilton, Priority Club, USAir, American Express Membership Rewards, Ultimate Rew, United
Posts: 503
I just spoke to IHG and was told that it would be extended and for me to give it 10 days to show up. We'll see. I had to be transferred to a manager because the first girl could NOT understand what I was trying to accomplish.
Mar 14, 2020, 4:18 pm
#12
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
We should all start emailing IHG Hilton and Marriotts decisions. And let ihg know we like extensions.
Mar 14, 2020, 10:55 pm
#13
Join Date: Mar 2005
Posts: 233
Just emailed IHG for a very expiring March 26. Actually had a reservation in Anaheim on the evening of the expiration date but Disneyland is closed so canceled the visit and reservation. Will see report back when I get a response.
Mar 15, 2020, 1:00 am
#14
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,843
I got a response back. They will email chase and ask on my behalf. Apparently the cert is issued by chase.
I received your email regarding on your request to extend your Free Night. No worries, we've already submitted your request to our partner, Chase. As we're only the receiving end of your free night, we can only check whether our partner will grant your extension request. Kindly allow 7 business days to receive a notification regarding your free night.
I received your email regarding on your request to extend your Free Night. No worries, we've already submitted your request to our partner, Chase. As we're only the receiving end of your free night, we can only check whether our partner will grant your extension request. Kindly allow 7 business days to receive a notification regarding your free night.
Mar 15, 2020, 1:06 am
#15
Join Date: Dec 2017
Posts: 223
I got a response back. They will email chase and ask on my behalf. Apparently the cert is issued by chase.
I received your email regarding on your request to extend your Free Night. No worries, we've already submitted your request to our partner, Chase. As we're only the receiving end of your free night, we can only check whether our partner will grant your extension request. Kindly allow 7 business days to receive a notification regarding your free night.
I received your email regarding on your request to extend your Free Night. No worries, we've already submitted your request to our partner, Chase. As we're only the receiving end of your free night, we can only check whether our partner will grant your extension request. Kindly allow 7 business days to receive a notification regarding your free night.