Nov 18, 2020, 12:27 pm
Last edit by: username
12/17/21 - separate thread discussing the already-extended certificates expiring 12/31/2021: https://www.flyertalk.com/forum/intercontinental-hotels-ihg-rewards-intercontinental-ambassador/2054777-will-ihg-extend-expiration-certificates-set-expire-12-31-21-a-6.html
12/16 Updated today: https://thepointsguy.com/news/ihg-free-night-update/
12/15 People are seeing a new certificate posted with expiration of 8/31/2021
12/8 Doctor of Credit: https://www.doctorofcredit.com/rumor-ihg-to-extend-free-night-certificates-until-august-2021/
12/8 The Points Guy: https://thepointsguy.com/news/ihg-free-night-update
12/3 Loyalty Lobby: https://loyaltylobby.com/2020/12/03/opinion-ihg-is-really-shortsighted-for-not-extending-expiring-certificates
11/18 Loyalty Lobby: https://loyaltylobby.com/2020/11/18/...g-certificates
IHG Executive Contact Information for those who want to escalate:
https://www.elliott.org/company-contacts/intercontinental-hotels/
12/16 Updated today: https://thepointsguy.com/news/ihg-free-night-update/
12/15 People are seeing a new certificate posted with expiration of 8/31/2021
12/8 Doctor of Credit: https://www.doctorofcredit.com/rumor-ihg-to-extend-free-night-certificates-until-august-2021/
12/8 The Points Guy: https://thepointsguy.com/news/ihg-free-night-update
12/3 Loyalty Lobby: https://loyaltylobby.com/2020/12/03/opinion-ihg-is-really-shortsighted-for-not-extending-expiring-certificates
11/18 Loyalty Lobby: https://loyaltylobby.com/2020/11/18/...g-certificates
IHG Executive Contact Information for those who want to escalate:
https://www.elliott.org/company-contacts/intercontinental-hotels/
Coronavirus: Extension of Annual Free Night from IHG Rewards Club Visa / Mastercard
Mar 20, 2020, 12:43 pm
#46
Join Date: Aug 2001
Location: Ottawa and Montreal
Programs: SPG Gold / IHG Spire / Emerald Executive Elite
Posts: 457
Just in; they will extend by 6 more months!
Just got off the phone.
You still need to call in and open a case.
The ideal is to put that request like a week before expiration date - so you have the full extent of the 6 months (if you don't mind the risk...)
You still need to call in and open a case.
The ideal is to put that request like a week before expiration date - so you have the full extent of the 6 months (if you don't mind the risk...)
Last edited by YUL; Mar 20, 2020 at 12:50 pm
Mar 20, 2020, 1:08 pm
#47
Join Date: Aug 2006
Location: US
Programs: AA/UA/DL
Posts: 2,773
IHG will extend the free night certificates to 12/31/2020 but you should call to make a case.
IHG will extend chase free night certificate to 12/31/2020
IHG will extend chase free night certificate to 12/31/2020
Mar 20, 2020, 2:03 pm
#48
Join Date: May 2003
Programs: AA (1MM), Marriott (LT Gold)
Posts: 1,766
After waiting on hold for 30+ minutes, I got my certificate (which was expiring this weekend) extended to the last week September 2020. The extension was immediately reflected on-line, and the T&C's do not mention a point cap. However, the new T&C's are not identical to the ones previously listed (which I saved in a Word document).
Just to be safe, I also asked for and received a reference number for the matter.
Just to be safe, I also asked for and received a reference number for the matter.
Mar 20, 2020, 7:17 pm
#51
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
The extension is from the original expiry date. It does not matter when you call in. They need to open a case and submit it to the team that does the work. There is no system auto-sweep like Marriott or Hilton seem to be doing.
Mar 20, 2020, 7:20 pm
#52
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
When I called yesterday I told the front line rep that this would be for something probably above your authority, therefore it is better to get a supervisor / manager who has the power to do something that is not ordinary. The first rep fiddled around then dropped the call. On the second call I was promptly tranferred to a supervisor after my request. It turned out the supervisor was US-based in Utah. He opened the case without me asking. Today the cert shows the 6 months extension to Sept 26.
Mar 20, 2020, 7:27 pm
#53
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
IHG will extend the free night certificates to 12/31/2020 but you should call to make a case.
IHG will extend chase free night certificate to 12/31/2020
IHG will extend chase free night certificate to 12/31/2020
Mar 21, 2020, 4:16 am
#55
Join Date: Jun 2010
Posts: 66
Mar 21, 2020, 12:25 pm
#57
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Great news! I just called and opened the case. Extension for 6 months as mentioned. Now here's hoping the zombie apocalypse ends before then
Mar 21, 2020, 1:25 pm
#58
Join Date: Mar 2005
Posts: 233
Mar 21, 2020, 1:30 pm
#59
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
Agreed, and double check your expiry dates after the call. The rep initially changed my 2021 cert backwards to Sep 27, 2020 and left my cert that expired last week, expired. Had to call a second time to get it corrected.
Mar 21, 2020, 3:24 pm
#60
Join Date: Aug 2015
Posts: 6
All you need is to open a case. The rep just sends the case to the dept that handles the extension. It does not matter whether the team is in quarantine or not - all you need is a case set up for your request to extent the cert. If the rep keeps giving you the garbage, ask to speak to a manager.
When I called yesterday I told the front line rep that this would be for something probably above your authority, therefore it is better to get a supervisor / manager who has the power to do something that is not ordinary. The first rep fiddled around then dropped the call. On the second call I was promptly tranferred to a supervisor after my request. It turned out the supervisor was US-based in Utah. He opened the case without me asking. Today the cert shows the 6 months extension to Sept 26.
When I called yesterday I told the front line rep that this would be for something probably above your authority, therefore it is better to get a supervisor / manager who has the power to do something that is not ordinary. The first rep fiddled around then dropped the call. On the second call I was promptly tranferred to a supervisor after my request. It turned out the supervisor was US-based in Utah. He opened the case without me asking. Today the cert shows the 6 months extension to Sept 26.