Website down due to 'back office' issues

Old Dec 18, 19, 10:33 am
  #1  
Original Poster
 
Join Date: Nov 2014
Programs: IHG Spire Elite,Star Alliance
Posts: 79
Website down due to 'back office' issues

Is it just me or has everyone else got this situaion
Markx is offline  
Old Dec 18, 19, 12:06 pm
  #2  
 
Join Date: Sep 2011
Location: London
Programs: Infinity Milage Lands Gold,Star Alliance Gold,Falcon Flyer Silver IHG Spire RA, Kimpton Inner Circle
Posts: 285
I am getting the same when using the app since last night.
shoven is offline  
Old Dec 19, 19, 3:28 am
  #3  
Suspended
 
Join Date: Dec 2019
Posts: 5
Thank you for reply
roargroup is offline  
Old Dec 19, 19, 7:49 am
  #4  
 
Join Date: Aug 2012
Location: Zagreb, CROATIA
Programs: IC Ambassador, IHG SPIRE, Club Carlson Gold, SPG, Miles & More FT
Posts: 134
i have problem to sign in on web page. Doesn't open sign in window. Any solution?
doktor24 is offline  
Old Dec 19, 19, 9:11 am
  #5  
 
Join Date: Mar 2005
Location: ORD MDW
Programs: AA, UA, DL , IHG Plat, Bonvoy Gold - 2009 FT Fantasy Football Champion
Posts: 6,656
Been trying to log-in on the web for several days, nothing happens when the login text is clicked.
Was able to log-in on the app.
sobore is offline  
Old Dec 19, 19, 1:38 pm
  #6  
 
Join Date: Aug 2012
Location: Zagreb, CROATIA
Programs: IC Ambassador, IHG SPIRE, Club Carlson Gold, SPG, Miles & More FT
Posts: 134
Originally Posted by sobore View Post
Been trying to log-in on the web for several days, nothing happens when the login text is clicked.
Was able to log-in on the app.
same here
doktor24 is offline  
Old Dec 20, 19, 10:56 am
  #7  
 
Join Date: May 2008
Location: UK
Programs: IC Plat Amb, Marriott, Starwood, BA, VA.
Posts: 657
Originally Posted by shoven View Post
I am getting the same when using the app since last night.

Me too
AMDB7 is offline  
Old Dec 20, 19, 6:09 pm
  #8  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX MPO GO (=SPH), IHG Spire Amb, Hertz 5*, National Emerald Club
Posts: 5,170
Website works for me but not the app
ernestnywang is offline  
Old Dec 21, 19, 5:36 am
  #9  
 
Join Date: Feb 2009
Location: UK
Programs: IHG Spire for what its worth
Posts: 125
App working today - noted a new version installed, not sure if related or not (android).
Lorian is offline  
Old Dec 21, 19, 5:45 am
  #10  
 
Join Date: Sep 2011
Location: London
Programs: Infinity Milage Lands Gold,Star Alliance Gold,Falcon Flyer Silver IHG Spire RA, Kimpton Inner Circle
Posts: 285
Originally Posted by Lorian View Post
App working today - noted a new version installed, not sure if related or not (android).
Yep I just checked the app store and updated it all working again.
shoven is offline  
Old Dec 21, 19, 8:15 pm
  #11  
 
Join Date: Dec 2010
Programs: Hilton Diamond, Marriott Titanium, Radisson Gold, Hyatt Globalist, M life Gold, IHG Spire
Posts: 872
Now the calendar that we used to get when there are no award nights available, so we could see what nights really are available, is missing. The update is a work in progress.
jn in ca is offline  
Old Dec 23, 19, 12:11 am
  #12  
 
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 4,948
Just updated the app and still can't get into my Accelerate promo to renew my AMB. Hoping it gets fixed before 12/31.
rbAA is online now  
Old Dec 23, 19, 8:17 am
  #13  
 
Join Date: Dec 2019
Posts: 1
Wobbly app delay in payment

I bought points during the period when the app was wobbly. Whilst I have the points and confirmation of a hotel stay I've still not been charged . Day 8 now .what should I do ? Are they likely to charge me randomly at some point in next 6 months ?
Mazza1 is offline  
Old Dec 27, 19, 8:28 am
  #14  
 
Join Date: Jun 2011
Programs: TK Elite, BA Gold, Skyteam Elite Plus, IHG Spire AMB, HHonors Diamond
Posts: 157
Originally Posted by Mazza1 View Post
what should I do ?
relax and hope nobody notices. If possible, use the points quickly.
Marco159 is offline  
Old Dec 27, 19, 9:40 am
  #15  
 
Join Date: Oct 2007
Location: NUE
Programs: Skywards Gold, IC Ambassador, SPG Gold, Hilton Gold, Accor Platinum
Posts: 439
Anybody able to sign in using Safari on the Mac? Nothing happens when I click the "Login" button.

Works with Google Chrome and on the app but not with Safari...
Mr. LAU is offline  

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