Recurring False Honor Bar Charges at Kimpton
#1
Original Poster
Join Date: May 2017
Programs: Marriott, Starwood, American, United, Amtrak, Enterprise
Posts: 48
Recurring False Honor Bar Charges at Kimpton
Hi fellow Kimpton-lovers!
I originally picked up Inner Circle status with a bunch of business-related nights at the Kimpton Monaco in Philadelphia. I never touched the Honor Bar there, or if I did it was covered by a Raid the Bar credit. However, I recently started staying at other Kimptons, and about 50% of the time, I find a small charge added to my bill after I leave. I call in, they tell me it's an honor bar charge, I tell them I never used the Honor Bar [I never did, but do sometimes open the bar to add my own stuff to it, like leftovers], and they remove it, or they at least say they will. Has this been others' experience with Kimpton as well? It's not terrible, but is tedious, and just wondering if I've had a piece of bad luck recently or if this is others' experience as well, or maybe it's just property-specific or something.
I originally picked up Inner Circle status with a bunch of business-related nights at the Kimpton Monaco in Philadelphia. I never touched the Honor Bar there, or if I did it was covered by a Raid the Bar credit. However, I recently started staying at other Kimptons, and about 50% of the time, I find a small charge added to my bill after I leave. I call in, they tell me it's an honor bar charge, I tell them I never used the Honor Bar [I never did, but do sometimes open the bar to add my own stuff to it, like leftovers], and they remove it, or they at least say they will. Has this been others' experience with Kimpton as well? It's not terrible, but is tedious, and just wondering if I've had a piece of bad luck recently or if this is others' experience as well, or maybe it's just property-specific or something.
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Depending on the technology, many of the new machines will charge for an item if it is moved or if you insert something in its place. Usually this is noted on the mini-bar or on a card, e.g. "not for personal stuff" or something like that.
#5
Original Poster
Join Date: May 2017
Programs: Marriott, Starwood, American, United, Amtrak, Enterprise
Posts: 48
I've seen these too - mostly in Europe. Usually it's been a little lever that when the item is taken off resets. I have not seen these at Kimptons, but maybe the technology is now too advanced to be seen!
#6
Original Poster
Join Date: May 2017
Programs: Marriott, Starwood, American, United, Amtrak, Enterprise
Posts: 48
@hurrykane and @nineworldseries It's too bad this happens routinely, but at the same time, I'm sort of happy I'm not the only one. Thanks for confirming that you've experienced it too!
#7
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,486
I've only had to deal with this a handful of times with Kimpton, and the a quick call to the hotel's accounting department has always resulted in the charge being reversed, however it is certainly annoying.
#8
Join Date: Jun 2005
Location: SDF
Programs: Delta PM, IC Ambassador, Marriott Gold
Posts: 1,195
Happened to me in Baltimore last week. Charged for M&Ms and a small water, around $15. I took the water, but not the candy. I've been told the $5 over the Raid the Bar charge should be refunded, but it hasn't happened yet.