minz56

I find the App much easier to use and use it whenever I am checking availability and prices. I go to the website occasionally, but yes it is very clunky and bug-ridden.

vsevolod4

a) the search results are not in order -- sometimes it puts a suite right on top.
b) even when you don't include rewards nights booking in the search, they show up ... so some rooms show up with a price and others show up as "40,000 points" ... when searching by price, this is maddening.
c) Rollover nights don't show up
d) You need to go to multiple screens to find your YTD RDP and EQP. And given that RA is now revenue-based, it would be nice if they tracked that. On the other hand, kudos that the point-earning information is now more detailed.
e) Weird things happen when I try to add to calendar with MS Outlook 2016 -- sometimes it works, other times it actually creates another calendar in my Outlook (perhaps when I click twice)
f) It shows my next upcoming reservation but from that screen I can't see my OTHER reservations. I have to use the top-nav to do this.
g) On the list of multiple reservations, if I look at one of them, and then go back, I SHOULD get back to the list of reservations ... but I don't.

Some of the other bugs seem to be shaking out. But it's still buggy.

Fanjet

I realized two other things I also hate about this new website. The location map is horrible; it is an odd shape and no longer has a satellite or street-level function option. Also, when you list hotels using the rewards points option, it no longer displays what the C&P rates are on that same display page.

Concerto

<div style="text-align:left;"><br /><br />Just.as well that one of our Accelerate tasks requires booking through the app. If the website is as bad as that then no wonder it is so easily and regularly hacked. But don’t start me on the crapness of Internet, I think it’s an awful technology (like VHS videotape) that needs to be replaced by something better as soon as possible. And the Flyertalk site? Just as annoying at the moment, I would say.</div>

toonces

One more reason to hate this new interface. In Points + Cash, I always recalled that the cash portion was in USD for all hotel booking regardless of location. Just now, I tried to book at at the Hotel Indigo Paris. Scrolling through quickly, I thought it was 55,000 points or 35,000 points + $100. Thinking it was a good deal, I went for the P+C. Received a notification that my credit card was charged $125. So it was in fact 100EUR, not $100! Sneaky, tricky and easy to miss. So now points + cash is in the hotel's local currency? Pretty lame. So everyone beware.

scottish minnie

It took me over 3 hours last night to book 2 single night stays on the IHG website.

The hotels wouldn't load, reward nights appeared whether I wanted them or not, it showed rates for rooms which were not available and couldn't be selected. I was kicked out of my IHG account multiple times and had to log back in.
To cap it all neither of the two bookings resulted in an email confirmation.

What a shambles. It's convinced me that future bookings should be directed to Hilton in the first instance with IHG simply being used to run down my accumulated points.

I find it really shocking that any company can implement something as poor as this and then ignore customer feedback. They don't deserve to be in business.

Concerto

yurtripper

Agree with Concerto. I did a relatively hassle free booking of the Kimpton in AMS on points (a steal at 20K) by using the IHG app on my small screen iPhone 6s. From recent experience, I know that it would have been much more of a PITA if I had tried doing this through the desktop version.

The website is no longer fit for purpose. It's as if they decided everyone was better off booking via the app from now on, so they better make it impossible to use the web version.

demue

Just keep your fingers crossed that they don't mess with the app.

CalItalian

You jinxed it. There is an update today that changed things on the app a bit.

antichef

I looked at the new app tonight and had a few screen freezes as I tried to look at the "messages". They would not back out and just remained frozen. Had to close the app and restart. It was repeatable, but not reportable as their appears to be no feedback option on the app!

yurtripper

collector1

Last night I could not even make a reservation on the IHG.com. I had to go to the site map to get to make a reservation! On the new Accelerate, my stays are correct on the new “Your account” I am missing most of the stays and my two nights using points are listed as non-qualifying rate.

stanontour

Wow. The annoying map has finally been replaced with a list of hotels i can scroll down.
Looks similar to the Hilton web site now. A lot easier to scroll down the hotel list now.

serpens

That's good news, stanontour. I'll look at it the next time I need a hotel. I've been avoiding the IHG site since the improvements.