Hotel messing up Check-in times
#1
Original Poster
Join Date: Aug 2015
Posts: 376
Hotel messing up Check-in times
Currently at the Willard. Asked for an early check-in at 12PM. Was told it wouldnt be an issue. Its 3:01PM right now and I am just waiting in different parts of the hotel for the room to be ready. They wont even give me a temporary room to check into while my other room gets ready... I dont think this is acceptable, but I dont know if its worthy of asking for some compensation. Mind you, they still have no idea when its going to be ready...
#2
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Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
Currently at the Willard. Asked for an early check-in at 12PM. Was told it wouldnt be an issue. Its 3:01PM right now and I am just waiting in different parts of the hotel for the room to be ready. They wont even give me a temporary room to check into while my other room gets ready... I dont think this is acceptable, but I dont know if its worthy of asking for some compensation. Mind you, they still have no idea when its going to be ready...
#4
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Join Date: Sep 2009
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What time is the hotel's normal regular check in time? I suspect it's 3 pm, so you have the right to access your room now even in the absence of getting the early check in agreement.
#5
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
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It is goodwill. And the hotel will certainly not have said "we guarantee" but something like "we try our best". Discussions like that one about compensation will destroy goodwill (if he is not RA)
#6
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Currently at the Willard. Asked for an early check-in at 12PM. Was told it wouldnt be an issue. Its 3:01PM right now and I am just waiting in different parts of the hotel for the room to be ready. They wont even give me a temporary room to check into while my other room gets ready... I dont think this is acceptable, but I dont know if its worthy of asking for some compensation. Mind you, they still have no idea when its going to be ready...
The choice is yours, you can't have both normally, as the nice rooms are allocated to elites the previous night and said elite (AMB) takes advantage (as you probably will) of guaranteed 4pm checkout
It is one of the reasons, that if IC hotel has an acceptable lounge I offer to checkout and go to lounge 2pm if IC needs room for incoming RA/Amb guest, and hope other RA/Amb guests are similarly helpful
#7
Join Date: Sep 2008
Posts: 7,875
Currently at the Willard. Asked for an early check-in at 12PM. Was told it wouldnt be an issue. Its 3:01PM right now and I am just waiting in different parts of the hotel for the room to be ready. They wont even give me a temporary room to check into while my other room gets ready... I dont think this is acceptable, but I dont know if its worthy of asking for some compensation. Mind you, they still have no idea when its going to be ready...