Ambassador and free weekend night voucher
#646
Join Date: Feb 2004
Location: Just off the Main Line
Programs: AA Lifetime PLT 2MM, DL Lifetime GM 2MM, M+B Gold, Bonvoy Lifetime Titanium Prem Elite, Kimpton IC
Posts: 775
That's what happened to me. I was at the Zhuhai IC a couple weeks ago, used my paper cert with a 1/20 date. They took it fine. However IHG then removed my 2020 cert from my online acct and marked my 2019 cert as expired. I'm in the process of trying to get things corrected. I have another IC coming up I need that 2020 cert for.
#647
Join Date: Jul 2014
Location: Austin, TX
Posts: 1,009
Simply, that is not how the certificates work. You must be an Ambassador with a valid certificate at the time of the stay.
those are the terms and conditions.
i could book 34 reservations for January 2021 today at the Ambassador weekend rate (even though I only have one valid certificate). The system doesn't "redeem" my certificates now.
those are the terms and conditions.
i could book 34 reservations for January 2021 today at the Ambassador weekend rate (even though I only have one valid certificate). The system doesn't "redeem" my certificates now.
I suppose we always have been at the time, though the expiration dates did not used to align (for example my partner's ambassador membership expires at the end of this month but the paper certificate is labeled 4/2020).
#648
Join Date: Jul 2009
Location: Washington, DC
Programs: DL GM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 5,265
Do you have to be an ambassador at the time of stay?
I suppose we always have been at the time, though the expiration dates did not used to align (for example my partner's ambassador membership expires at the end of this month but the paper certificate is labeled 4/2020).
I suppose we always have been at the time, though the expiration dates did not used to align (for example my partner's ambassador membership expires at the end of this month but the paper certificate is labeled 4/2020).
Per the T&C, only Ambassadors can redeem the certificates, although in practice some hotels may have accepted the paper certificate in the past.
("1. Only available to InterContinental Ambassador members. 2. ...Complimentary Weekend Nights are valid only for the member who has InterContinental Ambassador status")
My understanding is the hotels are now supposed to redeem the electronic certificate, even if you hand them a paper one- hence the situation that lots of folks have where you have to call in to get a night reinstated where you had a paper certificate that expired later than the corresponding electronic one. It appears IC didn't handle the migration from paper to electronic well, but this issue was the same before - a certificate has always been redeemed at the time of stay, not at the time of booking.
The change from paper to electronic was convenient to those of us who had to worry about remembering to bring the paper certificate, but my guess is was at least partially inspired by people who sold their certs, or lied and said they lost them.
#649
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 4,910
While I was on the phone with the agent, she also added my Accel bonus from the Q4 promo and the missing 4X promo points, so definitely a productive phone call.
#650
Join Date: Apr 2016
Programs: Bonvoy Plat, BA Silver, IHG Spire, AMEX Plat
Posts: 492
There is no 2020 cert to disappear because my amb isn’t up until March (I was going to wait for accelerate to see if I got an AMB target but looks like that’s not going to happen)
#651
Join Date: Apr 2016
Programs: IHG Spire AMB, M&M SEN
Posts: 62
Hi all,
I am sorry if my question is already answered, if yes, my search-fu needs improvement
Assuming I have AMB BOGO room booked for FRI and SAT and I want to pay club surcharge, is the amount going to be for 1 night or 2 nights?
Thank you in advance.
I am sorry if my question is already answered, if yes, my search-fu needs improvement

Assuming I have AMB BOGO room booked for FRI and SAT and I want to pay club surcharge, is the amount going to be for 1 night or 2 nights?
Thank you in advance.
#652
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 877
2 as you’ve booked a room that doesn’t include Club on either night
#653
Join Date: Nov 2018
Location: UK
Programs: BA EC Gold, IHG Spire Ambassador
Posts: 37
#654
Join Date: Apr 2016
Programs: IHG Spire AMB, M&M SEN
Posts: 62