Ambassador and free weekend night voucher

Old Jan 26, 20, 9:28 pm
  #646  
 
Join Date: Feb 2004
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Originally Posted by TGLoyalty View Post
so the hotel didnít accept your paper cert? Or they accepted it but removed your new 2020 cert from your account anyway?
That's what happened to me. I was at the Zhuhai IC a couple weeks ago, used my paper cert with a 1/20 date. They took it fine. However IHG then removed my 2020 cert from my online acct and marked my 2019 cert as expired. I'm in the process of trying to get things corrected. I have another IC coming up I need that 2020 cert for.
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Old Jan 27, 20, 8:26 am
  #647  
 
Join Date: Jul 2014
Location: Austin, TX
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Originally Posted by Adam1222 View Post
Simply, that is not how the certificates work. You must be an Ambassador with a valid certificate at the time of the stay.
​​​​​those are the terms and conditions.
​​​​i could book 34 reservations for January 2021 today at the Ambassador weekend rate (even though I only have one valid certificate). The system doesn't "redeem" my certificates now.
Do you have to be an ambassador at the time of stay?

I suppose we always have been at the time, though the expiration dates did not used to align (for example my partner's ambassador membership expires at the end of this month but the paper certificate is labeled 4/2020).
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Old Jan 27, 20, 9:04 am
  #648  
 
Join Date: Jul 2009
Location: Washington, DC
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Originally Posted by trouble747 View Post
Do you have to be an ambassador at the time of stay?

I suppose we always have been at the time, though the expiration dates did not used to align (for example my partner's ambassador membership expires at the end of this month but the paper certificate is labeled 4/2020).
Right, one of the changes from paper certificates to digital certificates is now the digital expiration aligns with the end of your membership year.
Per the T&C, only Ambassadors can redeem the certificates, although in practice some hotels may have accepted the paper certificate in the past.
("1. Only available to InterContinental Ambassador members. 2. ...Complimentary Weekend Nights are valid only for the member who has InterContinental Ambassador status")

My understanding is the hotels are now supposed to redeem the electronic certificate, even if you hand them a paper one- hence the situation that lots of folks have where you have to call in to get a night reinstated where you had a paper certificate that expired later than the corresponding electronic one. It appears IC didn't handle the migration from paper to electronic well, but this issue was the same before - a certificate has always been redeemed at the time of stay, not at the time of booking.

The change from paper to electronic was convenient to those of us who had to worry about remembering to bring the paper certificate, but my guess is was at least partially inspired by people who sold their certs, or lied and said they lost them.
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Old Jan 27, 20, 4:58 pm
  #649  
 
Join Date: May 2003
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Originally Posted by TGLoyalty View Post
so the hotel didnít accept your paper cert? Or they accepted it but removed your new 2020 cert from your account anyway?
As Adam1222 noted, the 2020 BOGO was electronically taken. Just called AMB Services and gave them the reference number from my previous call, and my 2020 electronic BOGO was reinstated immediately. No sense taking chances as with the limited benefits afforded to AMB, it's best to make sure and document everything so you don't lose the BOGO, which makes the renewal (well that and Spire status rolling over too,) worthwhile. Like I said, saved over $400 at the IC SF using it, making my 2 night stay under $100 per night as the first night was $169++..

While I was on the phone with the agent, she also added my Accel bonus from the Q4 promo and the missing 4X promo points, so definitely a productive phone call.
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Old Feb 4, 20, 5:33 pm
  #650  
 
Join Date: Apr 2016
Programs: Bonvoy Plat, BA Silver, IHG Spire, AMEX Plat
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Originally Posted by TGLoyalty View Post
so the hotel didnít accept your paper cert? Or they accepted it but removed your new 2020 cert from your account anyway?
to report back paper cert was accepted without issues.

There is no 2020 cert to disappear because my amb isnít up until March (I was going to wait for accelerate to see if I got an AMB target but looks like thatís not going to happen)
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Old Mar 5, 20, 4:46 am
  #651  
 
Join Date: Apr 2016
Programs: IHG Spire AMB, M&M SEN
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Hi all,

I am sorry if my question is already answered, if yes, my search-fu needs improvement

Assuming I have AMB BOGO room booked for FRI and SAT and I want to pay club surcharge, is the amount going to be for 1 night or 2 nights?

Thank you in advance.
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Old Mar 5, 20, 5:23 am
  #652  
 
Join Date: Jul 2005
Location: Manchester, UK
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Originally Posted by koriobg View Post
Hi all,

I am sorry if my question is already answered, if yes, my search-fu needs improvement

Assuming I have AMB BOGO room booked for FRI and SAT and I want to pay club surcharge, is the amount going to be for 1 night or 2 nights?

Thank you in advance.
2 as youíve booked a room that doesnít include Club on either night
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Old Mar 5, 20, 11:36 am
  #653  
 
Join Date: Nov 2018
Location: UK
Programs: BA EC Gold, IHG Spire Ambassador
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Originally Posted by Geoggy View Post
2 as youíve booked a room that doesnít include Club on either night
....... which often makes it cheaper to book a Club room to begin with as the second night will then be free as opposed to paying for two nights of access.
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Old Mar 5, 20, 1:27 pm
  #654  
 
Join Date: Apr 2016
Programs: IHG Spire AMB, M&M SEN
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Originally Posted by JohnM5 View Post
....... which often makes it cheaper to book a Club room to begin with as the second night will then be free as opposed to paying for two nights of access.
Agree, unfortunately it is/was not listed as an option.
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