Ambassador and free weekend night voucher
Oct 15, 2019, 7:50 am
#601
Join Date: Jan 2019
Location: Minneapolis
Programs: DL DM, IHG Spire, Marriott Platinum, National EE
Posts: 318
The points awarded will be based on total amount spent, which will be the room rate for the first night, since you paid nothing for the second night. In terms of number of night stays, some hotels will post as 2-night qualifying night stay while some may just post 1-night qualifying stay. Hope this clarifies.
Oct 21, 2019, 11:13 pm
#602
Join Date: Sep 2011
Location: YVR
Posts: 38
Curious, have you been able to use your paper certificate yet? I am in the same boat as you. I used my e-certificate but I still have a paper one. Upcoming stay at IC DTLA so we will see, unless you have first and experience?
Oct 22, 2019, 12:30 pm
#603
Join Date: Jul 2011
Location: ICN
Programs: KE MC
Posts: 36
My ambassador expiration is the last day of Dec and I used my paper weekend certificate at Paris on this Feb.
However I think I have e-certificate in my account... hmm.... Can I use this e-certificate before next Jan? Is there anyone like me?
However I think I have e-certificate in my account... hmm.... Can I use this e-certificate before next Jan? Is there anyone like me?
Oct 22, 2019, 12:53 pm
#604
Join Date: Jan 2019
Location: Minneapolis
Programs: DL DM, IHG Spire, Marriott Platinum, National EE
Posts: 318
May need to find a quick trip in the late-winter...
Oct 23, 2019, 3:35 am
#605
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I'm in sort of the same boat.
- paper certificate until February 2020
- e-certificate as yours, until end 2019
It's a silliness that doesn't inspire confidence.
Nov 20, 2019, 7:51 am
#606
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,207
I am in the same boat as you. Cos I used in IC hotel in Shanghai and they insisted on the paper voucher. So in the system, I still have the electronic ticket shown. Was wondering if I can still use the eVoucher for one night free stay? Have you managed to use the eVoucher?
Dec 2, 2019, 8:43 am
#607
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
I'm having a similar problem and trying to figure out how to handle. My paper certificate has an "Expiry Date" of "03/2020." Based on that, I had booked a stay for February 2020 at the ANA Tokyo. Online, I see my digital certificate has an expiration date of February 1, 2020. I emailed Ambassador about the discrepancy, and they won't even acknowledge that there's an issue here and say that my expiration date is February 1, 2020. At this juncture, I can't use the cert by February 1, and will be very annoyed if I lose the whole value of the certificate. Seems like they should honor the printed expiration date. Thoughts?
Dec 3, 2019, 12:08 am
#609
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
You can be fortunate and get one of the good agents. You might also win the lottery and there's always the chance you'll see some flying pigs.
But I'd say that for hotels a paper certificate trumps anything that IHG IT comes up with.
Ignore the online nonsense; don't mention it in the hotel, simply present your hard copy certificate.
Dec 3, 2019, 5:55 am
#610
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
Anyone help?
I used my paper certificate at IC Amsterdam at the weekend for a stay 30th Nov - Dec 2nd
Expiry on certificate said "Dec 19".
They took it at check in and didn't say anything.
Just looked at my IHG account and they have used the e-certificate that was there for this year with an expiry of 1/12/20, not the paper one they took off me.
So i've lost a 241.
I've emailed the hotel to ask why but would IHG be better?
Thanks
I used my paper certificate at IC Amsterdam at the weekend for a stay 30th Nov - Dec 2nd
Expiry on certificate said "Dec 19".
They took it at check in and didn't say anything.
Just looked at my IHG account and they have used the e-certificate that was there for this year with an expiry of 1/12/20, not the paper one they took off me.
So i've lost a 241.
I've emailed the hotel to ask why but would IHG be better?
Thanks
Last edited by Geoggy; Dec 3, 2019 at 8:07 am
Dec 3, 2019, 6:28 am
#611
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Anyone help?
I used my paper certificate at IC Amsterdam at the weekend for a stay 30th Nov - Dec 2nd
Expiry on certificate said "01/12".
They took it at check in and didn't say anything.
Just looked at my IHG account and they have used the e-certificate that was there for this year with an expiry of 1/12/20, not the paper one they took off me.
So i've lost a 241.
I've emailed the hotel to ask why but would IHG be better?
Thanks
I used my paper certificate at IC Amsterdam at the weekend for a stay 30th Nov - Dec 2nd
Expiry on certificate said "01/12".
They took it at check in and didn't say anything.
Just looked at my IHG account and they have used the e-certificate that was there for this year with an expiry of 1/12/20, not the paper one they took off me.
So i've lost a 241.
I've emailed the hotel to ask why but would IHG be better?
Thanks
Dec 3, 2019, 6:34 am
#612
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
now my account says “expired” on the paper one I gave in and “used” on the 2nd year one
Dec 3, 2019, 6:45 am
#613
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
Dec 3, 2019, 7:00 am
#614
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
No I had 1 cert expiry Dec 2019 (showing in my account as an ecertificate, and I had a paper version)
And 1 cert expiry Dec 2020 (no paper version just ecertificate.
Checked in, gave in paper cert with Dec 19 expiry in.
Certificate accepted.
Now my account says Dec 2019 - expired, Dec 2020 - used
And 1 cert expiry Dec 2020 (no paper version just ecertificate.
Checked in, gave in paper cert with Dec 19 expiry in.
Certificate accepted.
Now my account says Dec 2019 - expired, Dec 2020 - used
Dec 3, 2019, 11:51 am
#615
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
No I had 1 cert expiry Dec 2019 (showing in my account as an ecertificate, and I had a paper version)
And 1 cert expiry Dec 2020 (no paper version just ecertificate.
Checked in, gave in paper cert with Dec 19 expiry in.
Certificate accepted.
Now my account says Dec 2019 - expired, Dec 2020 - used
And 1 cert expiry Dec 2020 (no paper version just ecertificate.
Checked in, gave in paper cert with Dec 19 expiry in.
Certificate accepted.
Now my account says Dec 2019 - expired, Dec 2020 - used