Attention! You consumed minibar 'ABOVE AVERAGE'!
Mar 17, 2012, 2:26 am
#16
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I stayed IC Shanghai EXPO last week and I've got an email from Ambassador Services today.
'the hotel has notified us that there was an above average consumption from the mini-bar during your stay, and we would like to bring this to your attention. The mini bar privilege is meant for your personal consumption in your guest room and only during your stay, it is not to be used for entertainment purposes.'
I stayed 2 nights with my friend(me and 1 person) and I consumed 2 champaign, 1 red wine, 2 beer, Whiskys, Some sodas for my entire stay. I consumed within the limit of standard minibar.
It was my personal consumption, in my guest room and only during my stay of course.
'the hotel has notified us that there was an above average consumption from the mini-bar during your stay, and we would like to bring this to your attention. The mini bar privilege is meant for your personal consumption in your guest room and only during your stay, it is not to be used for entertainment purposes.'
I stayed 2 nights with my friend(me and 1 person) and I consumed 2 champaign, 1 red wine, 2 beer, Whiskys, Some sodas for my entire stay. I consumed within the limit of standard minibar.
It was my personal consumption, in my guest room and only during my stay of course.
I would quite frankly wrote back and tell that the email that you received was inappropriate.
Mar 17, 2012, 7:06 am
#17
Join Date: Mar 2012
Posts: 94
Thanks for the morning laugh ... 
Roughly speaking, about 50% of all minibar consumption is 'above average'.
Tell them that, as a Royal Ambassador, you are accustomed to being in the top few percent of all IC customers. You are sorry that your minibar consumption was only 'above average'. You will work hard to elevate your performance so that you consistently fall within the top percentile of all IC minibar consumption on future stays.
Tell them that, as a Royal Ambassador, you are accustomed to being in the top few percent of all IC customers. You are sorry that your minibar consumption was only 'above average'. You will work hard to elevate your performance so that you consistently fall within the top percentile of all IC minibar consumption on future stays.
Last edited by Marevna; Mar 17, 2012 at 7:13 am
Mar 17, 2012, 11:29 am
#19
Join Date: Oct 2009
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Mar 17, 2012, 12:50 pm
#21
Join Date: Nov 2004
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Clearly the hotel owners have written to IC, they hate the free mini-bar perk and would love to see it removed or limited.
This protest would not come from reception but straight from the horse's mouth (forgive the British expression).
Personally I sympathise with the position of the hotel.
Drinks are for in room consumption and if numerous bottles are missing but not in the bin or if the resident has allowed guests to consume large quanitities (I am not suggesting this is the case with the OP) it's an abuse of a valuable privilege.
This protest would not come from reception but straight from the horse's mouth (forgive the British expression).
Personally I sympathise with the position of the hotel.
Drinks are for in room consumption and if numerous bottles are missing but not in the bin or if the resident has allowed guests to consume large quanitities (I am not suggesting this is the case with the OP) it's an abuse of a valuable privilege.
Mar 17, 2012, 3:00 pm
#22
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Personally I sympathise with the position of the hotel.
Drinks are for in room consumption and if numerous bottles are missing but not in the bin or if the resident has allowed guests to consume large quanitities (I am not suggesting this is the case with the OP) it's an abuse of a valuable privilege.
Drinks are for in room consumption and if numerous bottles are missing but not in the bin or if the resident has allowed guests to consume large quanitities (I am not suggesting this is the case with the OP) it's an abuse of a valuable privilege.
The RA minibar benefit costs a hotel very little in reality, and if this sort of thing - and the removal of spirits etc - continues, then I will most definitely take my long-time IC loyalty to another chain.
Mar 17, 2012, 3:08 pm
#23
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I generally only drink softdrinks from minibar.
Still, I think this email from Ambassador service is definitely unappropriate.
Still, I think this email from Ambassador service is definitely unappropriate.
Mar 17, 2012, 3:17 pm
#24
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+1 on both counts. I generally only drink Diet Coke from the minibar (though, truth be told, my DC consumption is probably above average -- I am an avowed caffeine addict who has DC for breakfast). That said, the email was entirely inappropriate. Ether the minibar is offered as a perk, or it is not. The snide, suspicious innuendo is unnecessary and insulting to one of their better customers. Bad form.
Mar 17, 2012, 3:31 pm
#25
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you are an above average customer so you are egible to have "free minibar"... send a message back tell them you can be a average customer with 1-10 nights per year and take your business somwhere else...
Mar 17, 2012, 3:39 pm
#26
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Wrong. They can say anything they want and, if you read the t&c, simply close out OP's account and his status. The email is a polite warning and OP ought to take it that way.
Mar 17, 2012, 4:22 pm
#27
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Mar 17, 2012, 4:28 pm
#28
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PS1: My dream would be, as a Royal Ambassador, to have my minibars full of Diet Coke only
. In that case, my minibar consumption will be largely above average, and certainly will receive the nasty email from Ambassador Service (I still cannot believe this story is true)PS2: Of course I do also have a Diet Coke at breakfast.
Mar 17, 2012, 4:30 pm
#30
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