IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Mar 20, 2012, 5:36 am
#91
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
My 40k bonus points are showing on 1st my statement, although have yet to be sent over to PC - how long does this usually take? From the feedback here, I gave PC a call to confirm I would receive a £99 credit next month.
Should have asked them how long it takes They wil say 6-8 weeks BTW
The free night at £10k is appealing to me, does anyone know how long does this take to post to your account after reaching the spend threshold, and also how long is it valid for?
Should have asked them how long it takes They wil say 6-8 weeks BTW
The free night at £10k is appealing to me, does anyone know how long does this take to post to your account after reaching the spend threshold, and also how long is it valid for?
From their web-site
After you achieve £10,000 of net purchase transactions please allow 6 to 8 weeks for your e-voucher to be delivered
Mar 20, 2012, 7:07 am
#94
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
40000 points have hit my account at last. However I have a few gripes....
I used the card at an ATM in Johannesburg airport. I took out 1000 Rand which is about £80. For this one transaction I received two charges of just over £5 each. One was a cash advance charge and the other was a foreign exchange fee charge.
Obviously not going to break the bank and will be in the T&C's somewhere. But just be aware if you are thinking of using the card abroad.
Second gripe is that this months statement is showing a small interest charge yet my bill has been paid in full and well before it was due. So not sure what its for but will result in a call to Barclays tomorrow to resolve.
I used the card at an ATM in Johannesburg airport. I took out 1000 Rand which is about £80. For this one transaction I received two charges of just over £5 each. One was a cash advance charge and the other was a foreign exchange fee charge.
Obviously not going to break the bank and will be in the T&C's somewhere. But just be aware if you are thinking of using the card abroad.
Second gripe is that this months statement is showing a small interest charge yet my bill has been paid in full and well before it was due. So not sure what its for but will result in a call to Barclays tomorrow to resolve.
Mar 20, 2012, 7:14 am
#95
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
40000 points have hit my account at last. However I have a few gripes....
I used the card at an ATM in Johannesburg airport. I took out 1000 Rand which is about £80. For this one transaction I received two charges of just over £5 each. One was a cash advance charge and the other was a foreign exchange fee charge.
Obviously not going to break the bank and will be in the T&C's somewhere. But just be aware if you are thinking of using the card abroad.
Second gripe is that this months statement is showing a small interest charge yet my bill has been paid in full and well before it was due. So not sure what its for but will result in a call to Barclays tomorrow to resolve.
I used the card at an ATM in Johannesburg airport. I took out 1000 Rand which is about £80. For this one transaction I received two charges of just over £5 each. One was a cash advance charge and the other was a foreign exchange fee charge.
Obviously not going to break the bank and will be in the T&C's somewhere. But just be aware if you are thinking of using the card abroad.
Second gripe is that this months statement is showing a small interest charge yet my bill has been paid in full and well before it was due. So not sure what its for but will result in a call to Barclays tomorrow to resolve.
Mar 20, 2012, 1:38 pm
#96
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
Mar 20, 2012, 5:40 pm
#97
Join Date: May 2009
Location: UK
Posts: 3,951
I agree. 4-6 weeks after statement date for the points to post is a long time, in the case of AMEX it is usually immediately after a statement date for rewards to post if not even before.
Mar 26, 2012, 10:19 am
#98
Join Date: Feb 2011
Programs: Platinum Ambassador, HH Gold
Posts: 110
I received a call today off PC visa to say I had been sent the invite in error. They will ,as a gesture of goodwill ,give me the 40k points! I told them that was unacceptable. I should have them because it was an agreement not a goodwill gesture. Further they have not addressed the fact that they made me send a copy in before they would believe me and that I have had to chase the benefit. The whole tone of the call was that they were doing me a favour. Very dissappointed.
Mar 26, 2012, 4:46 pm
#99
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
I recently took the upgrade offer and have nothing but problems since.
They refunded the annual fee 'late' causing the system to believe I had paid late despite a direct debit being on my account since before the upgrade and successful payments being made each month via dd. Now just fighting with Barclays to get them to fix my credit record after their mess. Painful bank to deal with despite them admitting thir faults.
Lots if other issues too since upgrade including issues with name.
Overall customer service is dreadful and once my credit record is fixed, this card is bing binned. Tired of countless letters being told I owed them money when I did not (must have received 5 letters alone).
Anyone else noticed the inconsistencies on website, statement and other collateral (e.g. 'demand letters') re customer service hours etc? Some say open on Sunday, others suggest not. I also object to dial an 0844 number (non-geographic) to advise them of their inept service (the geographic number on Sundays bizarrely refuses to transfer customers to customer service).
You have been warned!
Only silver lining is that I got the 25K bonus. Not worth it in my book.
They refunded the annual fee 'late' causing the system to believe I had paid late despite a direct debit being on my account since before the upgrade and successful payments being made each month via dd. Now just fighting with Barclays to get them to fix my credit record after their mess. Painful bank to deal with despite them admitting thir faults.
Lots if other issues too since upgrade including issues with name.
Overall customer service is dreadful and once my credit record is fixed, this card is bing binned. Tired of countless letters being told I owed them money when I did not (must have received 5 letters alone).
Anyone else noticed the inconsistencies on website, statement and other collateral (e.g. 'demand letters') re customer service hours etc? Some say open on Sunday, others suggest not. I also object to dial an 0844 number (non-geographic) to advise them of their inept service (the geographic number on Sundays bizarrely refuses to transfer customers to customer service).
You have been warned!
Only silver lining is that I got the 25K bonus. Not worth it in my book.
Mar 27, 2012, 6:14 am
#100
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Diamond Ambassador
Posts: 510
I haven't had a statement since January (ie last 2 missing) and the download statement in PDF format from the website hasn't been working for well over a week which means no way of checking if the points calculation is correct.
Mar 27, 2012, 9:05 am
#101
Join Date: Aug 2011
Location: UK
Posts: 452
For any of you want the paper statement, you will need to sign in to your account and switch off the paperless statement, after that you should receive an email to confirm your request.
I was told that it automatically switch your account with paperless statement, even if you upgraded from your old card that receive paper statement.
Mar 28, 2012, 10:20 am
#102
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Applied end of Jan, 1st statement 12th Feb with £99 fee.
2nd statement 12th March with fee removed, online statement PDF showed 41735 points attained.
Can report that these points hit my PCR account today, broke down into Visa activation bonus, visa base spend, visa hotel spend and visa international spend.
2nd statement 12th March with fee removed, online statement PDF showed 41735 points attained.
Can report that these points hit my PCR account today, broke down into Visa activation bonus, visa base spend, visa hotel spend and visa international spend.
Mar 28, 2012, 10:30 am
#103
Join Date: Aug 2011
Location: Brighton, UK
Programs: IHG Diamond Ambassador
Posts: 510