IC The Palazzo Master Thread

Old Mar 31, 11, 10:01 am
  #1  
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IC The Palazzo Master Thread


This is a thread dedicated to the IC "The Palazzo" in Las Vegas. It was created by moving post out of the pre-opening thread. We have decided to create one thread for The Palazzo and one for the The Venetian.

There might be some post in this thread regarding both or the other property. I have not deleted this posts ouf of this thread for a better comparison.

Thank you

FLYGVA
co-moderator IHG Forum



Originally Posted by henrywebber View Post
here's the reply from IGH as i've a stay booked first week in may

Thank you for taking the time to contact the InterContinental Ambassador Service Center .



We are pleased to confirm that the following Ambassador and Royal Ambassador benefits will be honored by the Palazzo Las Vegas:



Ambassador benefits:



Guaranteed Room Upgrade
Fresh fruit and mineral water
Complimentary newspaper
4 PM late check-out
1 Complimentary paid movie per stay
Instant check out


Royal Ambassador benefits:



Guaranteed Room upgrade
Early check-in
Free use of health club facilities
Free world news
Free use of mini bar


We hope we have assisted in clarifying your query. If we may be of any further assistance, please feel free to contact our office directly.



Sincerely,

and here's the reply direct from the hotel

Thank you for contacting the Venetian Resort Hotel Casino. I do show your reservation confirmed and it does come with your Royal Ambassador benefits. Should you have any further questions or concerns please feel free to contact us at any time. Thank you.



Sincerely,


make of that, what you will - someone needs to stay, that's the acid test.
Pretty much the same answer I got but w/ VIP greeting and in-room Wlecome gift:

Dear Mr. gregdane,
Thank you for your recent inquiry.
Following our previous correspondence, we would like to inform you that you may expect to receive the Ambassador benefits and privileges for your stay at the The Venetian.
For your reference we have provided you with the Ambassador Benefits which are valid exclusively when staying at any of our over 150 InterContinental Hotels worldwide (not valid at our other hotels such as Crowne Plaza or Holiday Inn):
· Upgrade to a superior room
· Priority waitlist reservations
· Late checkout until 4:00 P.M.
· Instant check-in Instant checkout
· Complimentary Weekend Night
· Certificate upon enrollment and renewal
· Fresh fruit and mineral water upon arrival
· VIP greeting and in-room welcome gift
· One free pay TV movie per stay (where available)
· Complimentary standard newspaper delivered to members' room every day
· Airport chauffeur service (at published rate)
If you wish to know more of the amenities available at the The Venetian, you may visit the link below. Please know however that the use of most of their facilities are available at a corresponding charge.
http://www.ichotelsgroup.com/interco...as-thevenetian
Should you need further assistance, please feel free to contact us directly.
Sincerely,
Ambassador Services

I wonder if the $20 ($50?) check-in "trick" would help with a bigger upgrade... or am I just getting greedy now?

Last edited by FLYGVA; Sep 3, 11 at 6:58 am
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Old Apr 1, 11, 1:47 am
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Originally Posted by gregdane View Post
· Complimentary Weekend Night
So is this confirmed? Can we use the BOGO for free weekend nights there?
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Old Apr 1, 11, 2:23 am
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Originally Posted by lallyr View Post
So is this confirmed? Can we use the BOGO for free weekend nights there?
If you can book it via the relevant webpage you can use the Voucher. Simply check availabiltiy
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Old Apr 1, 11, 11:14 am
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Originally Posted by lallyr View Post
So is this confirmed? Can we use the BOGO for free weekend nights there?
That's not what I got when I asked (bolding mine)


In reference to your inquiry, we would like to inform you that the Ambassador Benefits will apply on your reservations booked at the InterContienntal Alliance Resorts, with the exception of the free weekend night and the Priority Waitlist benefits.

Furtther to your query, may we advise you that InterContinental Alliance Resorts awards 2,000 Priority Club base points or 500 frequent flyer miles with participating airlines for each qualifying stay. Additional credit is not issued regardless of the number of nights, number of rooms or total amount spent.

Thank you for giving us the opportunity to be of service to you. Should you need further assistance, please feel free to contact us directly.

Sincerely,
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Old Apr 1, 11, 2:17 pm
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Confirmed: Sands China in talks with IHG

Sands China, Macau has terminated its management agreements with Shangri-la and confirmed it is in talks with IHG about managing the Macau properities.

http://hma.hotelworldasia.com/conten...-hotel-project


Hopefully, we will very soon see two Alliance Resorts in Macau.
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Old Apr 3, 11, 1:56 am
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Tried to book using BOGO link, no dates in April or May seem to be available. Also attempted to book using Sweet Dilemma Free Nights. Get the same, no dates available for requested dates. Is Las Vegas really that busy, or is the hotel inventory not loaded yet.
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Old Apr 3, 11, 11:39 am
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Originally Posted by idealflyer View Post
Tried to book using BOGO link, no dates in April or May seem to be available. Also attempted to book using Sweet Dilemma Free Nights. Get the same, no dates available for requested dates. Is Las Vegas really that busy, or is the hotel inventory not loaded yet.
I think it's software problem. We need to wait then they upgrade it
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Old Apr 4, 11, 1:45 pm
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I can confirm the RA guaranteed room availability benefit is honored at the Venetian and Palazzo.

After getting passed back and forth between call centers a few times last week, I learned the lowest "guaranteed availability" rate is $950 per night. The quote was for a luxury suite Sunday through Tuesday next week, and there's a big convention going on, but that rate is "prohibative" for just about anyone.
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Old Apr 4, 11, 6:02 pm
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BOGO & Sweet Dilemma - No go

Originally Posted by idealflyer View Post
Tried to book using BOGO link, no dates in April or May seem to be available. Also attempted to book using Sweet Dilemma Free Nights. Get the same, no dates available for requested dates. Is Las Vegas really that busy, or is the hotel inventory not loaded yet.
You cannot book with a BOGO or sweet Dilemma coupon. Only 40,000 points work for a free night. At this stage, they are not accepting anything else.
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Old Apr 6, 11, 8:55 am
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Sorry if this is already known, according to the newsletter from IC just in my box:

Royal Ambassador Members only:
Please be aware that all Royal Ambassador member benefits apply at these InterContinental Alliance Resorts with the exception of free internet. Internet is included as part of the daily resort fee.


More details here.
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Old Apr 6, 11, 2:28 pm
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I just got the email and was gleefully hoping that they got everything setup now and award BOGO availability would be there now.

Alas, no...... I'd love to change my upcoming reservation over to my SD awards.
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Old Apr 7, 11, 10:43 am
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Palazzo Statement

Hey, yesterday I checked in at the Palazzo. Very personal Check-In "Vip-Lounge" Area, great personnel. Unfortunately the upgrade was from luxury suite without view to luxury suite WITH view only (two-level upgrade, in-between would have been bella without view)...I told them that I would have expected more but they politely "denied"...
The Vip-Lounge is supposed to be accessible all day long serving some small snacks and drinks (NOT the prestige lounge!).
Great modern luxury suite though! Great view and the best minibar I ever saw...half a big bottle of Moet and Belvedere Wodka, some nice snacks that were included:-)
Today I will check-out and move over to the Venetian...
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Old Apr 7, 11, 10:58 am
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Originally Posted by Carsten View Post
Hey, yesterday I checked in at the Palazzo. Very personal Check-In "Vip-Lounge" Area, great personnel. Unfortunately the upgrade was from luxury suite without view to luxury suite WITH view only (two-level upgrade, in-between would have been bella without view)...I told them that I would have expected more but they politely "denied"...
The Vip-Lounge is supposed to be accessible all day long serving some small snacks and drinks (NOT the prestige lounge!).
Great modern luxury suite though! Great view and the best minibar I ever saw...half a big bottle of Moet and Belvedere Wodka, some nice snacks that were included:-)
Today I will check-out and move over to the Venetian...
I am in exactly the same boat. Here for 1 night. The VIP Lounge is still reasonable. Decent offering of drinks - Moet Champagne - and open 24 hours.
Agree re the mini bar. One of the best.
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Old Apr 7, 11, 1:50 pm
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Champagne in the Palazzo VIP Lounge?!

Originally Posted by boar View Post
I am in exactly the same boat. Here for 1 night. The VIP Lounge is still reasonable. Decent offering of drinks - Moet Champagne - and open 24 hours.
Agree re the mini bar. One of the best.

Are you talking about the small room with one entrance from the hotel lobby and another one off the high limit slots?
I've never seen any alcohol there, only sodas, coffee or tea, and the food selection is usually finger sandwiches, fruit or cookies...


The room upgrade is unsurprisingly same as for Grazie gold
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Old Apr 7, 11, 1:58 pm
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Originally Posted by Carsten View Post
Hey, yesterday I checked in at the Palazzo. Very personal Check-In "Vip-Lounge" Area, great personnel. Unfortunately the upgrade was from luxury suite without view to luxury suite WITH view only (two-level upgrade, in-between would have been bella without view)...I told them that I would have expected more but they politely "denied"...
The Vip-Lounge is supposed to be accessible all day long serving some small snacks and drinks (NOT the prestige lounge!).
Great modern luxury suite though! Great view and the best minibar I ever saw...half a big bottle of Moet and Belvedere Wodka, some nice snacks that were included:-)
Today I will check-out and move over to the Venetian...
Originally Posted by boar View Post
I am in exactly the same boat. Here for 1 night. The VIP Lounge is still reasonable. Decent offering of drinks - Moet Champagne - and open 24 hours.
Agree re the mini bar. One of the best.
Any indication that the "fifty dollar bill sandwich" might have made any difference?
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